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Service Manager Criminal Justice Pathway

Northamptonshire Healthcare NHS Foundation Trust
£48,526 to £54,619 a year per annum
Closing date
25 Mar 2023

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Senior Manager
Band 8A
Full Time
We are looking to recruit a new service manager into the Criminal Justice Pathway for 12 month secondment/fixed term opportunity. The post holder will have overall responsibility for the management and development of the countywide Custody Healthcare Service, Police Liaison/Op Alloy Service, SARC, Liaison & Diversion Service, MHTR Service, Reconnect Service and Offender Personality Disorder Pathway.

The Criminal Justice Service Manager will ensure effective governance and delivery of the service models and national service specification in accordance with commissioned requirements. They will ensure compliance with commissioning standards, performance targets, and the development of clinical pathways as required by NHS England. The post holder will ensure that the Criminal Justice Mental Health pathway achieves a compliant position with CQC and patient safety requirements, and that clinical processes take place in line with relevant best practice standards. They will be responsible for ensuring robust and consistent risk management processes are in place across the service.

Main duties of the job

To take overall management responsibility for all aspects of service delivery and operational matters for the service, ensuring that all key performance indicators are met.

To put in place and monitor arrangements for partnership working among the sectors.

To lead the development of integrated pathways for patients accessing the service and other community interventions.

To take a lead role in the development and setting up of teams.

To work towards an agreed service model, developing clinical structures, recruiting staff and operationalising the service.

About us

NHFT have a strong track record for continuous innovation in our Mental Health and Learning Disability services, this work has been a transformation journey based on the principles of co-production, partnership working and recovery. The post holder will work across a range of provisions and will develop excellent links with partner organisations including the police, Probation, Prison Service, L&D, courts, C2C, S2S and NACRO. You will be responsible for the continuation of our award winning co-produced services and will have a proven track record of developing innovative services and managing complex contracts. You will also have excellent clinical experience to ensure effective governance and will be able to evidence a history of strong leadership and change management.

As service manager, you willjoin our Crisis and Criminal Justice Management Team and will focus on the continued development of services across organisations in County for the benefit of service users and carers in the Crisis and Criminal Justice pathways which includes the countywide Custody Healthcare Service, Police Liaison/Op Alloy Service, SARC, Liaison & Diversion Service, MHTR Service, Reconnect Service and Offender Personality Disorder Pathway contracts.

Job description Job responsibilities

The service manager will promote a culture based on principles of recovery, choice and personalised care, in which service users can expect to be active in decision making about their care and treatment. This culture will also be based around intrinsic values of kindness, compassion and a desire to help others.

Management of buildings where portfolio services are based

To develop robust interagency relationships with key agencies supporting the development of integrated care pathways.

To develop and implement integrated working between community teams, specifically enhancing pathways for patients and carers whose pathway involves more than one community team.

To ensure Service Users and Carers are included in all the work the service does.

The post holder will be expected to work flexibly and will be part of the on call and out of hours arrangements for the Trust.

Establishing and maintaining an effective Operational Management Team with those direct reports that ensures that the operational teams and the wider service are supported at all times.

Ensuring effective training, ongoing professional development and professional supervision is maintained for all staff within the service

Ensuring equality of access to services for all communities.

Person Specification Knowledge & Experience Essential
  • Professional Health or Social Care Qualification
  • Masters Degree or equivalent experience
  • Be able to demonstrate a range of management experiences across a range of Teams
  • Knowledge of current applicable local and national policies and frameworks (e.g. NHS Long Term Plan, Integrated Care Systems)
  • Evidence a successful track record of performance and budgetary management at team / service level
  • Experience of case management
  • Implementation and management of successful change/quality/practice development projects
Skills & Abilities Essential
  • Is emotionally resilient and/or has effective coping strategies where necessary. can remain calm when under pressure and has the ability to regulate behaviour even when provoked
  • Ability to lead future service development in co-production with experts by experience
  • Support, contribute to and/or lead the implementation of relevant strategies, policies and performance measures.
  • Effective clinical leadership ability
Behaviours & Values Essential
  • Ability to motivate self and others.
  • Ability to lead and inspire the team and influence decision making
  • Champions equality, diversity and inclusion.

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