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Senior Community Mental Health Duty Worker

Tees Esk & Wear Valleys NHS Foundation Trust
£33,706 to £40,588 a year per annum
Closing date
4 Apr 2023

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CBT therapist, Community mental health nurse
Band 6
Contract Type
Full Time
We are looking for an experienced Mental Health Practitioner who has a keen interest in working in a supportive multi-disciplinary setting with patients experiencing mental health difficulties. Historically the role of the duty worker was shared between care-coordinators on a rota basis but after a successful trial we are establishing this new role within the team as a sole, full-time, duty worker.

The usual hours of work are Monday to Friday 9am - 5pm.

Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.

Main duties of the job

  • To maintain patient safety, in collaboration with patients, carers and families.
  • To maintain professional standards of care at all times
  • Responsible for recognising the potential for or signs of patient harm, abuse or neglect and taking all reasonable steps to protect the patient.
  • Provides clinical advice on complex issues to other members of the clinical team and staff from other disciplines.
  • Undertakes risk assessments.
  • Responsible for decision making and coordination in a crisis situation.
  • Take responsibility for the management of complex people who present to the team when their Care Coordinator / Lead Professional is absent from work and the person requires an urgent response.
  • Working to support the team where Intensive Home-Based Treatment is required.
  • To liaise with other services eg: Police; A & E as required.
  • Responsible for participating in the setting of quality standards and offering a consistent approach to people open within the team.
  • Support the team to deliver a range of interventions in accordance with the agreed plan of care.
  • Maintain an effective reporting system by observing and reporting verbally and in writing on patient conditions.
  • Support members of the team with other specialist assessments, as required for example, application of the Mental Capacity Act 2005; Knowledge of Deprivation of Liberty Safeguards, s42 Care Act regarding Safeguarding Adults and Making Safeguarding Personal.

About us

Easington North Community Service is delivered in partnership with Durham County Council, we are a fully integrated team between health and social care.

Working for Tees, Esk & Wear Valley comes with a variety of staff benefits including the opportunity for us to consider more flexible ways of working, a lease car scheme, continuous development, and training opportunities. The Trust has invested in a fantastic employee support service that is designed to help staff with a range of physical and mental wellbeing services in recognition that we

In return the successful candidate can expect the following:
  • Support with settling into the team and developing into the role.
  • A commitment to supporting you to remain up to date with your practice and develop skills through formal and informal training.
  • Regular clinical and leadership supervision.
  • Warm, friendly and supportive colleagues.
  • Colleagues who are committed to the psychological and physical wellbeing of staff in the team.

Job description Job responsibilities

The main purpose of the role is clinical decision making and providing support and advice to known service users open to the team when their care co-ordinator, or other member of staff directly involved in their care, is not available and to other professionals when they are seeking help. The duty worker will also carry out urgent assessments and interventions but will not normally carry a caseload of clients and work to support the team where Intensive Home-Based Treatment is required for someone whose mental health is deteriorating so as to promote their independence and recovery in the community to avoid the need for a hospital admission. They are supported at periods throughout the week by our support workers who act under the direct guidance and supervision of the duty worker and fulfil a number of appropriate roles/tasks.

You will have a strong sense of initiative, excellent team working ability, be an excellent communicator and be able to demonstrate knowledge of high-level interventions and assessment skills particularly around risk assessment and management.

The Team is guided by collective decision making, providing evidence-based psychological and medical interventions to patients with often complex mental health difficulties. The patients journey is guided by the biopsychosocial formulation of their presenting difficulties, which subsequently inform the development of a collaborative plan of care for the patient. We draw from evidence-based interventions to provide high quality and effective interventions. The Duty Worker will be able to use these plans of care and associated risk management documents to guide their interactions and interventions.

The applicant will need to have up to date knowledge on mental health service delivery frameworks. Your role will involve working closely with other partners, agencies, carers, service users, families and the local community, ensuring continuity of service is provided at a high level.

Person Specification Qualifications Essential
  • Current professional registration with an approved professional body.
  • Evidence of Continuing Professional Development.
  • For registered nurses: MIP, FLIP, ENB 998 Teaching & Assessing in Clinical Practice or City & Guilds 730 Teaching in Adult Education. Must be achieved within agreed timescale.
  • Recognised sign-off mentor, clinical educator or equivalent. Must be achieved within agreed timescale.
  • Key skills in literacy, numeracy and ITQ level 2 (or equivalent)
  • Leadership or management qualification
  • Post-graduate qualification in a relevant area
Experience Essential
  • Working collaboratively with service users and their families/carers.
  • Providing clinical supervision to individuals or groups as professionally appropriate.
  • Mentoring or facilitating students on practice placement.
  • Significant experience working with people with mental ill health in a community environment.
  • Leadership or management experience
  • Significant experience working with people with mental ill health in a care environment
Knowledge Essential
  • Demonstrable knowledge to post-graduate level of evidence-based practice in caring for patients in the designated field.
  • Understanding of relevant legislation (e.g. Mental Health Act, Mental Capacity Act).
  • Care Programme Approach and its application in practice.
  • Clinical Risk Assessment and Management and its application in practice.

Any attachments will be accessible after you click to apply.


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