This job has expired

General Manager

Surrey & Borders Partnership NHS Foundation Trust
£58,079 to £67,177 a year Incl. 5% Fringe HCAS
Closing date
20 Mar 2023

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Senior Manager
Child & Adolescent / CAMHS
Band 8B
Contract Type
Full Time
The Hope Service is our Flagship Service; a truly unique and collaborative service and as the General Manager you would be leading staff from social care, education and health.This is a partnership service across Surrey County Council and Surrey & Borders Partnership NHS Foundation Trust.In this role you would have a permanent contract with SABP and a secondment agreement would be in place to facilitate this leadership across the different staffing groups and would allow for your NHS T&Cs to apply.

The Hope Service opening hours are 9am-5pm, Monday to Friday. The Service hosts a Day Programme for our most vulnerable young people at risk of Tier 4 admission, out of area placements and could be at risk of being excluded from school and they are between the ages of 11 years to their 18th birthday. The team also offer outreach support to schools, homes of the young people and in to hospitals.

All post holders working will be expected to uphold the Trusts vision and values.As this role will involve a secondment arrangement with SCC there will be no requirements to participate in the SABP oncall CYPS Managers rota.However, as the contract is permanent with SABP should the secondment agreement end there will be a review of this requirement.

Main duties of the job

To ensure the Hope service operates in a clinically safe, effective & efficient way as part of the whole system of emotional health and well-being services within the THRIVE framework by leading on operational and strategic developments of the service. This role will include ensuringmanagerialsupervisionisprovidedtostaff,standardsofserviceprovisionareset,monitoredandmaintainedandthatpeople,whousetheservice,andtheircarers/families,areinvolvedinthe serviceinthewaytheywishtobe.

This role willprovide strategic and operational leadership in relation to service improvement and quality evaluationwhilst building outstanding supportive and responsive relationships with colleagues within the Mindworks alliance and externally across the Surrey system.

This role will foster a culture that encourages and enables individuals to have an active role in identifying, planning and meeting their individual needs,ensuring that the experience of the CYP using the service is at the centre of any decision making.

You will work alongside the Leadership Team within the Service including the Consultant Psychiatrist, the Nurse Consultant, Transformation Manager, Lead for Education as well as the wider Leadership Team within SCC and CYPS Division at SABP.

As our employee we are invested in your future and wish to ensure we have a personalised development plan with you to meet your current and future aspirations

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Working from home contracts do not attract high cost area payments.

We look forward to receiving your application!

Job description Job responsibilities

Suitable for someone who is interested in and passionate about providing high quality leadership and services for people with vulnerable and complex needs and who enjoys managing staff well-being and supporting people to achieve their potential. This role requires a high level of skill in crisis management, risk management, safeguarding and liaison with other agencies, professional and voluntary and an ability to work across partnership agencies. The role requires the ability to operate with a high degree of professional autonomy but work collaboratively with other members of the team and wider network to formulate and treat children, adolescents and their families.

Key Responsibilities

To be professionally and legally responsible and accountable for all aspects of clinical work and care. To maintain high standards of care in all areas of practice in accordance with professional Code of Conduct, professional guidelines and Trust Policies and Procedures. To act within the Mental Health Act and Mental Capacity Act (2005). To be aware of and implement Safeguarding Adult and Child Protection Policies, Procedures and legislation.

To plan and deliver a highly specialist service and to oversee its clinical governance.

To provide operational leadership to the Hope Service in collaboration with Senior clinicians/Psychiatry and multi-disciplinary team/agencies within the service, as well as other relevant partners. Working together to develop outstanding and innovative services for young people who may present with complex and complicated needs and difficulties associated with crisis.

To demonstrate specialist understanding in relation to needs in order to develop and maintain skills needed for children and young people to live a safe and ordinary life.

Develop, review and maintain effective systems which ensure the service is delivered according to national, CQC, Ofsted, local and SABP/SCC standards, policies, guidelines and local service plans.

To contribute to strategic planning and development of the Service in order to achieve and maintain a comprehensive childrens system.

Establish and maintain effective relationships with colleagues, other agencies, people who use services and their families, and to utilise these relationships to support systemic and cultural change to better enable the needs of CYP with these needs to be met.

To be responsible for the professional leadership and continued development of the service

To lead in the supervision and contribute to Individual Performance Review/Appraisal of staff, as required.

To communicate effectively to staff within the service regarding sensitive information e.g. HR matters, changes within the service to ensure that staff feel informed and can contribute to service development.

To be member of the CYPS Divisional Management Team, Quality team, SCC Leadership Team and any other appropriate alliance teams to ensure that all team members receive feedback from all and can contribute through service management structures.

Ensure any complaints received are fully investigated and where possible, resolved to the satisfaction of the user of the service or the person acting on their behalf.

To ensure that the needs of people using services are communicated to and work in partnership with service commissioners and other healthcare/social care/inpatient providers for the best outcomes.

To advocate and represent the service.

To be responsible for the development, implementation or review of appropriate policies, protocols and care pathways.

In partnership with professional, clinical leads and other operational managers, develop and maintain effective systems and practices to align with strategic plans.

Contribute to appropriate staff recruitment and contribute to the wider strategic plans regarding recruitment.

To ensure that the needs of people with protected characteristics are addressed within local services and future developments.

To ensure your team can deliver highly specialist expertise and specialist clinical skills such as specialist assessments, formulation, therapeutic interventions and consultation to support people with complex needs which may involve working closely with Education Department to commission specialised training or development within SABP or SCC.

To act as supervisor/teacher in teaching, facilitating and supporting pre-registration students and junior personnel and to participate in the audit of educational placements.

To participate in new staff induction.

To research national best practice and enable services to benchmark practice against nationally recognised standards - in partnership with people who use services and carers.

To lead in developing and conducting clinical audit and research, maintaining current knowledge of research findings and development within the relevant area of practice.

To influence and develop team cultures that support and encourage innovation, creativity, partnership working and curiosity.

To practice within a Positive Behaviour Support and trauma informed care framework when appropriate.

To contribute to the development, implementation and monitoring of interventions driven by government initiatives e.g. Transforming Care, to promote positive health gains for children and young people.

To work across organisational boundaries at the appropriate level to ensure that assertive engagement, mental health and social care needs and in some incidences education for children & young people in Surrey are provided within a coordinated, inter-agency context, and in collaboration with alliance partners.

To ensure that inter-agency protocols work effectively and are integrated with identified care pathways for children using this service.

To manage and have oversight of the team budget and ensure the service is delivered in cost effective and safe way.

Person Specification Qualifications Essential
  • A clinical qualification to degree level or equivalent.
  • Membership of a professional body (NMC, HCPC, SW)
  • Additional academic clinical qualification relevant to area of work
  • Additional leadership/management study
  • Knowledge of, or experience of working within the Thrive Model
Experience Essential
  • Extensive post qualification clinical and/or managerial experience in relevant clinical setting
  • Experience of working with children and young people with mental health, emotional and social care needs and able to demonstrate expertise in leading and collaborating to provide a service to meet the needs of CYP with these co-morbid needs.
  • Significant Experience in a leadership/management role within a health or social care environment leading in either clinical practice, service development or project work.
  • Experience of supervising health and/or social care staff.
  • Experience of implementing change following audit and service evaluation
  • Experience of advising other professionals on complex clinical issues and risk
  • Awareness of National agendas for the provision of services to meet the needs of children and young people with mental health needs
  • Proven ability to provide training and education regarding mental health and complex clinical topics
  • Demonstrable experience of developing complex formulations drawing on multiple intervention models

Any attachments will be accessible after you click to apply.


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