Community Team Manager

Devon Partnership NHS Trust
£41,659 to £47,672 a year
Closing date
31 Mar 2023

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Senior Manager
Band 7
Contract Type
Full Time
  • Are you someone looking for a career in one of the UK's most respected mental health and learning disability trusts?
  • Would you like to lead a team who are committed to making a difference to peoples lives, to enable them to enjoy a better future?
  • Are you looking for a better work/life balance with no weekend working?

We are looking for skilled and highly motivated Community Team Manager to join the Exeter Outer Core Adult Mental Health team.

The service is embarking on a challenging but exciting journey of change with the implementation of the Community Mental Health Framework. The successful applicant will be an innovative and compassionate clinical leader, who is motivated to support the team deliver individualised, person-centred care. This is an opportunity to join the Exeter Leadership Team as we modernise and improve our services to meet the needs of local people and their families and Carers.

You will join a rich multi-disciplinary team which includes Nurses, Occupational Therapists, Social Workers, Psychologists, Psychiatrists, Peer Support Workers, Clinical Associate Psychologists and Community Support Workers. We are also forming closer working relationships with colleagues in Primary Care and the Voluntary Sector.

We welcome you getting in touch to ask questions about the role and the service. It is also possible to visit the team, if you would find this helpful.

Main duties of the job

In partnership with the team Consultant Psychiatrist, you will be responsible for the operational service delivery and leadership of the Core Adult Mental Health Team. You will use effective leadership, change management and team building skills to monitor, evaluate and develop the service provided.

In conjunction with the Exeter Core Adult leadership team, you will work to engender cultural change within community mental health practice, through the implementation of the Community Mental Health Framework. This prioritises social inclusion by means of collaborative multi-agency care planning and psychosocial interventions, using the principles of positive risk management and new ways of working.

It is not envisaged that this post will carry a caseload, however, an individuals job plan may include clinical work and clinical decision making.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.

Job description Job responsibilities

Service Delivery & resource management
  • In partnership with the team consultant psychiatrist, be responsible and accountable for the operational service delivery of the CMH team
  • Be responsible for the management of CMHT resources to deliver services which meet the required financial performance and quality standards, working effectively with the LDU management team as required.
  • Monitor and deliver Health & Social Care performance standards through team dashboards
  • Agree and implement a budget plan to support the service plan
  • Devise and implement performance and workforce management arrangements.

Service Design & Development
  • Working as a key member of the Local Delivery Unit (LDU) management team to:-
  • Actively contribute to the design, development and implementation of the service model and delivery specification for the service, based on evidence and best practice guidance within commissioned standards.
  • Ensure compliance with commissioning standards including payment by results and the development of appropriate clinical pathways.

Practice Quality and Workforce Development
  • Ensure compliance with CQC registration and patient safety requirements
  • Ensure all individuals receiving services are safeguarded from any harm.
  • Promote a continuous team and service improvement ethos, challenging traditional methods of core delivery, managing innovation and appropriate change within the team.

Line Management responsibilities
  • Ensure that all staff are appropriately supervised and appraised and that opportunities for Continuous Professional Development are identified and maximized.
  • Take responsibility for the selection, appointment and retention of team members.
  • Operationally manage staff attendance, sickness and annual leave for the team.
  • Prioritise own workload and the work of the team.
  • Ensure safe and effective staffing levels.
  • Establish and maintain a free flow of information and communication with staff, including chairing team meetings e.g. governance meetings.

Additional Responsibilities
  • Additional LDU governance responsibilities as required.
  • Management of the teams overall demand and capacity, for example waiting times.
  • All team managers will hold an LDU portfolio based on individual job planning e.g. safeguarding, complaints.

Communication & Working Relationships
  • Work closely with key external personnel including, Police, Social Services provision, Housing, Voluntary and non-statutory agencies and a wider Health and Social Care Community ensuring staff are fully briefed, know and understand the processes and are able to move service users appropriately through the service.
  • Work collaboratively with safeguarding teams across Devon.
  • Ensure close liaison with primary health care staff and commissioning officers regarding referral criteria into the services and quality standards, and ensure targets from the National Framework are met.
  • Liaise and link with professional stakeholder groups, service providers and agencies to develop mutually helpful working relationships.
  • Act as a point of contact for multi agencies seeking information about the team, or wanting to refer to it.
  • Present information, some of which may be contentious, to staff groups, service user groups, carers groups and other stakeholders using a range of techniques and media.
  • Co-ordinate and investigate complaints and grievances and identify performance management issues taking remedial action as necessary and ensuring that any management lessons learned are identified and disseminated to teams
  • Ensure that any learning from SUIs and RCAs is identified, disseminated and where necessary put into practice.

Planning & Organisation
  • Actively participate in multi-agency forums ensuring that the development and delivery of integrated local services is in line with local need.
  • Ensure that service delivery activity is delivered in accordance with agreed quality and performance standards, service level agreements.
  • Pro-actively lead on business continuity within the team, working with other managers to ensure that there is a robust business continuity plan for the service that links in with the Trusts Major Incident Plan.
  • Ensure adequate staff cover to provide safe and effective practice.
  • Ensure that effective systems are in place to ensure teams function safely e.g. setting up processes, monitoring and review, ensuring governance and team structures are appropriate and effective.

Responsibility for Patient/Client Care, Treatment & Therapy
  • Promote and develop high standards of clinical care.
  • Be responsible for ensuring the PbR tariff is applied to individuals receiving care and that services are appropriately resourced.
  • Monitor, evaluate and action plan team members with regard to their clinical performance, care plans and caseload management.
  • Implement a formal and active system of caseload review, caseload management and pro-active care management that will enable achievement of local and national targets.
  • Participate in safeguarding children to level 3 as set out in Safeguarding children and young people: roles and competencies for Health Care staff.
  • Be responsible for maintaining clinical governance standards within the CMHT.
  • Be responsible for the maintenance of health & safety standards within the CMHT. This includes the development of both clinical and general risk assessments and risk management plans.
  • Ensure robust risk management systems are in place:
  • Have an ongoing awareness of high clinical risk situations within the relevant teams and advise clinicians on actions to be taken to respond to risk.
  • Review all incident reports and complete serious incident reports.
  • Chair meetings relating to clinical management of individual clients where high levels of risk are involved.
  • Attend other meetings relating to risk management where other agencies have a statutory role as chair.
  • Ensure that appropriate action is taken to safeguarding adults and children. This will include providing and receiving highly complex and sensitive information in relation to safeguarding adult and children, co-ordinating and chairing safeguarding meetings and implementing relevant care plans.

Policy, Service, Research & Development Responsibility
  • Assist teams and individuals to negotiate changes in practice required to meet ongoing service developments.
  • Participate in the maintenance of current services and future developments within the locality eg Care Pathway development,
  • Initiate service developments and projects. Plan provision of local services in conjunction with the service manager and other managers.
  • Regularly undertake an audit of managerial and operational systems within the CMHT.

Responsibility for Finance, Equipment & Other Resources
  • Be responsible for the management of Health and Social Care budgets within the team, both pay and non-pay, to ensure the optimum use of available resources.
  • Manage a delegated Social Care commissioning budget, purchasing funding from Social Care within the fair access the care services eligibility criteria.
  • Advise team members on matters relating to care management and finance requests. Take part in budgetary decision making as a member of the care management funding panel.

Responsibility for Supervision, Leadership & Management
  • Lead and operationally manage a team of staff ensuring that they operate within DPT policies and procedures.
  • Manage the overall day to day work load of the team dealing with staff and performance issues as necessary.
  • Recruit and select staff for the CMHT. Ensure that new staff receive an induction programme.
  • Ensure implementation of appropriate management supervision arrangements for all staff and provide effective management and supervision to all staff.
  • Ensure that all staff receive training in accordance with the workforce the Care Programme Approach and recovery competencies.
  • Ensure completion of all PDRs to support staff development.
  • Contribute to, and lead where applicable, the design and implementation of effective workforce planning and development
  • Facilitate, co-ordinate and monitor all operational aspects of the activities carried out by CMHT.
  • Ensure that the team assurance framework is regularly reviewed
  • There is a requirement to support learners on a regular basis which includes the achievement and updating of profession specific training to the required standard to fulfil this role.

Information Resources & Administrative Duties
  • Ensure that activity data is collected and presented to the relevant management forums in their agreed format.
  • Participate in the development, implementation and evaluation of multi-disciplinary client records.
  • Be responsible for reviewing and acting on team dashboard data.
  • Be responsible for the performance management of staff including reviewing incidents and complaints to ascertain and implement learning points.
  • Ensure that delegated performance targets are met and that any shortfalls in resources or mitigating factors are identified and escalated to the appropriate manager.

Personal Professional Duties
  • Practice in a way that actively minimises dependency and promotes recovery.
  • Communicate information in a way that makes it relevant and understandable for service users and carers, working to the principles of the functions policy implementation guidelines and practice in line with the standards and values set out in them.
  • Ensure a duty of care to service users who are entitled to receive safe and competent care. The service users wishes, feelings, values and beliefs should be taken into consideration as well as the views of the people close to them.
  • Take personal accountability for your own practice. This means that you are answerable for your actions and omissions, regardless of advice or directions from another professional.
  • Ensure that you remain professionally competent by participating in clinical supervision.
  • Demon

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