CNWL NHS Foundation Trust is delighted to have been awarded the contract for the East of England Gambling Service in partnership with Inclusion (Midlands Partnership NHS Foundation Trust).

We are seeking an enthusiastic Sector Manager to join our dynamic new team. This is a fantastic opportunity to work in a unique branch of mental health at a time of unprecedented expansion and growth. The post holder will have the chance to make a significant difference to residents in the East of England and to be part of the development of the first NHS gambling service in this region.

The successful candidate will be an energetic and robust individual with sophisticated and sensitive clinical skills, and a proven track record of delivering high quality services in either the NHS, social care or the private sector.

Various working locations and remote working across the East of England.

Main duties of the job

Band 8a Managers (in partnership with the sector lead clinician) have overall responsibility for the operational, performance and financial management functions of the services in a sector. The Sector Manager and sector lead clinician will be responsible for ensuring effective and efficient resource utilisation; the delivery of evidence-based Service User care and that services are safe for people who use them, their families, friends and carers.

Band 8a Sector Managers are expected to lead in the management of teams and ensure the performance and quality of the services we provide by:

• keeping the people who use our services as safe and they are of high quality by monitoring and maintaining quality standards.
• to ensure that the performance framework provides the best possible clinical outcome and is based on evidence based policies and procedures.
• ensuring sound financial management without compromising Service User safety and by working in partnership with commissioners and other partners/stakeholders to implement service improvement plans, ensuring we meet or exceed our contractual obligations.

Band 8a Sector Managers are responsible for ensuring that the sector works effectively by being an effective leader to ensure that all staff are working to the standards which the people using our services deserve.

About us

The working environment will be a specialist NHS gambling service staffed by a multi-disciplinary team working with outpatients. The post-holder will have a working base at Milton Keynes but the role is likely to be largely remote working. There will be an expectation of delivering services in other locations across the region to be agreed once demand is clear.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff. We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

Job description Job responsibilities

Service User Safety

Band 8 Managers are responsible for ensuring the provision of safe and reliable services by:

• Ensuring that there are risk assessment processes and that staff are adhering to these, to keep the people using our services as safe as possible
• Ensuring that there are systems in place for Safeguarding people and that staff are supported in recognising and responding when an adult or child might be at risk from abuse and are able to escalate concerns when necessary
• Addressing safety concerns and by doing so acting as effective advocates for those who use our services.
• Supervising systems are in places
• Ensure that the team has mechanisms in place for reflecting on everyday practice to identify areas where improvements in safety or quality can be made.
• Working with others to create a culture of continuous improvement
• Ensure that the services maintain compliance with their mandatory training requirements.

Financial Management

Band 8a Managers are responsible for the budgetary management of the sector and that services are managed within the agreed budgets by:

• Monitoring monitor income and expenditure in liaison with the Finance Department.
• Maintaining accurate budgets (with Finance) which are monitored and take action if expenditure exceeds income.
• Implementing Directorate CIP plans as required.
• Identifying and implementing cost improvement and efficiency gains exercises in consultation with all senior staff
• Preparing accurate financial information, in liaison with the Finance Department for inclusion within business cases and bids, as and when they arise

Patient Experience

Band 8a Managers need to ensure that the people using our services feel respected and empowered to make decisions about their health and wellbeing by:

• Working closely with clinicians to ensure that services work in partnership with Service Users and their families and carers.
• Having systems in place that, involve people in all decision making.
• Challenging any undesirable behaviour to Service Users, families or other staff members and creating a positive, inclusive culture in which everyone is treated with kindness and respect and the trusts values are embedded in all services.
• Responding to complaints or concerns effectively and quickly in line with the Trust policy

Supporting yourself and others

All services and teams in the Trust should be able to demonstrate that they are meeting the Care Quality Commission (CQC) standards of care. Band 8 Managers are expected to be Clinical Leaders in ensuring that the team understands the CQC standards and what individual team members do to help achieve those standards by:

• Taking a lead role in gathering and recording evidence which demonstrates that CQC and locally agreed standards are being met: assessing the performance of the services in your area by using audit and benchmarking exercises and often contribute to the implementation of quality improvement initiatives.
• Maintaining the performance management of teams and creating a positive culture in which the team can learn from mistakes and is enthusiastic to improve.
• Deputising for the Area Manager and ensuring that there is no fall in performance in their absence. This may include managing the wider services and liaising with other managers in the partnership.

Engaged staff are more productive and Band 8a Managers play a leading role in engaging other staff members in the Trust and the work we do by:

• Providing supervision and annual appraisals to individuals and giving constructive, regular feedback which helps those individuals reflect on their work, understand their objectives and the CQC standards and monitor their progress towards achieving them.
• Participating constructively in their own supervision and annual appraisal processes.
• Using continuing personal and professional development funds to develop a relevant clinical specialism, gain sign-off mentorship skills or undertake accredited leadership or management modules.

Person Specification Education and Qualifications Desirable

• Relevant Management Qualification
• Professional qualification in health or social care (e.g. RMN/RGN/DipSW/Psychology or psychotherapy) or equivalent

Experience Essential

• Substantial experience of managing a multi-disciplinary staff team, including line management, supervision responsibility and operational management of services at band 7
• Management experience in Addictions or mental health
• Experience of working in partnership with a range of partner agencies in health and social care
• Experience of Audit, inspection and CQC preparation

Desirable

• Experience in doing research and evaluation within own service

Knowledge and Skills Essential

• Knowledge of Behavioural Addictions including gambling and gaming disorder
• Sound clinical knowledge of Substance Misuse and Mental Health issues
• Knowledge of performance management
• Demonstrable ability to manage a service in line with budgets, making cost savings as necessary
• Demonstrable ability to performance manage services to meet KPIs and performance targets
• Excellent interpersonal skills and ability to lead and manage the team in partnership with the Consultant and other senior professionals

Desirable

• Knowledge of SystmOne

Any attachments will be accessible after you click to apply.

333-D-AD-0370