Band 6 Mental Health Triage Practitioner 111 Press 2

Cardiff & Vale University Health Board
£33,706 to £40,588 a year per annum pro rata
Closing date
30 Jan 2023

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Band 6
Contract Type
Full Time
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We are excited to share a new service development for Mental Health Services to improve access for people in crisis to speak with the right person at the right time to get the right support first time to our population within Cardiff and Vale UHB.

You will be working via telephone andvideo calls providingeffective emotional support for people through the use of compassionate conversations and, when appropriate, encourage and guide effective self-management of emotional distress. This may also include signposting to support services or escalating for more senior/complex support as appropriate based on the needs.

If you are a qualified Mental Health professional, e.g.,RNMH or RNLD or Occupational Therapist, or qualified Social Worker or extensive mental health knowledge educated to degree level standard or equivalent level of experience and have evidence of Continuing Professional Development in an area of mental health or supporting people field we would like to hear from you. You should have experience of providing mental health or wellbeing support to people, able to work working autonomously and use your own initiative. Training on systems and processes including the services available will be provided and you will report to the '111 Press 2' Operational Manager.

Main duties of the job

The post-holder will work within a 24-hour-a-day, seven-days-a-week 7.5 Hour Shifts - Mental health triage for those of any age phoning '111 Press 2' whose mental health needs are deemed urgent and offer advice to individuals who have low level mental health problems. The post-holder will independently assess and provide high quality care and advice to patients with mental health problems as well as take decisions to signpost individuals onto appropriate community service support.

The post holder will liaise closely with both Primary and Secondary Care Mental Health Services and Third Sector Organisations to ensure cohesive and purposeful pathways of care. There will be an expectation to produce evidence that can be used to inform future service design and commissioning of services. This will include using outcome measures, and promoting the highest possible utilisation of the service.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is Caring for People, Keeping People Well,and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qualifications Essential
  • Degree or Equivalent
Knowledge Essential
  • Mental Health Experience
Experience Essential
  • Triage Experience

Any attachments will be accessible after you click to apply.

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