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Community Mental Health Service Manager

Hertfordshire Partnership University NHS Foundation Trust
Hemel Hempstead.
£48,526 to £54,619 a year per annum, pro rata + 5% of basic salary (min £1,066 max £1,845)
Closing date
6 Feb 2023

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Senior Manager
Band 8A
Contract Type
Full Time
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Help us achieve our vision for Older Adult Community Mental Health Services in Hertfordshire!

We're looking for a talented health or social care professional to lead our innovative and progressive Older Adult Community Mental Health Services in North West Hertfordshire.

The role will provide a genuine opportunity for you to develop your management skills and make a difference.

You'll have substantial management experience within the NHS, and significant experience of working with clinicians and multi-disciplinary teams to achieve service improvement. We'd like to see a real passion for community mental health services, and the difference they can make to service users and carers. It's a challenging role, in a challenging environment, but we believe it will provide a talented and ambitious manager with real scope to develop and influence practice.

You'll need to be a car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving).

Main duties of the job

We are seeking a motivated, and experienced nurse, social worker or OT, who is ready for the next step in their career with this outstanding Trust, as Service Manager for our Community Mental Health Services in the North West of Hertfordshire.

You will have experience of working in community based mental health services, and of supervising and leading staff. You will be able to demonstrate an ability to effectively lead a busy and dynamic adult community mental health service, working closely with the developing Primary Care Networks within the locations.

The successful applicant will be responsible for the management of a multi-disciplinary Health and Social Care service, delivering high quality mental health services, and contributing to the development of system-wide services across the locality.

In return you will be welcomed into a supportive and motivated team of health and social care staff, within a Trust that is committed to your continuing development.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on...

Job description Job responsibilities

The Trust itself is a leading provider of mental health and learning disability services with ambitions to be the leading provider in the country. Weve been rated Outstanding by the CQC. We are a strongly values-based organisation, so that you and anyone that comes into contact with our services will experience consistently welcoming, kind, positive, respectful and professional treatment.

Youll have the opportunity to participate in our Leadership Academy, and benefit from excellent promotion prospects, some state of the art clinical environments and the opportunity to be part of a fantastic multidisciplinary team of staff who are genuinely committed to improving the lives of our service users and carers. We have an excellent range of staff benefits.

The post holder is a specialist in the field of community metal health services for older people (including day assessment & treatment provision) and is responsible for ensuring that assessment, care management and treatment services are effectively delivered in line with relevant timescales for assessment and provision of service.

The post holder will be responsible for implementing agreed strategies and providing leadership to ensure relevant performance objectives are achieved across community and day hospital services.

The post holder will also have an important role in supporting the development of Mental health Services for Older People across the Service and in undertaking delegated duties on behalf of the Service Line Leader/Deputy Service Line Leader.

All staff should comply with the Trusts Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

Key Relationships
  • Ensure effective working relationships and communication across the community services for older people
  • Ensure effective working relationships and communication with in-patient modern matrons, unit managers and the bed manager
  • Ensure excellent communication with other managers in the locality and wider community to ensure that services are delivered across care pathways
  • Ensure that good practice is shared within the locality and wider service where appropriate
  • To respond manage a positive local response to all external contact with Community Services for Older People
  • To effectively manage and respond to complaints, incidents, disciplinary and other HR processes in accordance with policy
  • To actively participate and contribute to the Older People Community and 24/7 Trustwide management meeting structure

Leadership and Staff Management Responsibility
  • Provide strong visible leadership within the Specialist Mental Health Team for Older People, EMDASS and Day Assessment &
  • To ensure effective monitoring and delivery of ambitious targets to continually improve performance within the team.
  • To provide overall leadership for the Team to ensure services are integrated and are responsive to service needs
  • To be responsible for the management of the Team and to ensure that the practice meets relevant standards and is timely and safe
  • Ensure that all staff are clear about what is expected and are working together successfully to achieve the Services vision
  • Lead on the implementation of new policies within area of
  • To support the Service Line Leader/Deputy Service Line Leader and work with the Business Manager on strategies for service development within Specialist Mental Health Services for Older
  • To ensure that all staff receive appropriate professional supervision and line management arrangements are clearly described
  • To monitor performance, work practices and quality standards within the team in line with prescribed standards, and be responsible for decisions on individual cases which are recorded

Financial Responsibility
  • To manage the Team budget, and ensure that performance targets are met, and the financial standards are adhered to and recorded on the appropriate systems.
  • Ensure that all income required to support delivery of the SMHTOP, EMDASS and Day Assessment & Treatment is identified and that budgets are realistic
  • In conjunction with the Service Line Leader/Deputy Service Line Leader and finance colleagues negotiate with external agencies to secure additional income for new services and to agree supporting contracts and infrastructure
  • Ensure the SMHTOP, EMDASS and Day Assessment & Treatment deliver financial performance in line with the Services agreed financial plan and to actively explore and implement opportunities for cost improvement
  • Ensure appropriate authorisation for expenditure of resources

Service Development and Improvement
  • Work with community, social care, independent sector and voluntary partners to ensure that delivery plans support the wider health and social care agenda including improvements in equality and access
  • In conjunction with Lead Nurses, Head of Social Care and Head of AHPs ensure that services are marketed effectively to existing and new commissioners.
  • Challenge existing practices, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service plans
  • Support the Service Line Leader/Deputy Service Line Leader and Business Manager to deliver local service re-design projects with improved outcomes for service users and more efficient use of
  • Under the supervision of the Service Line Leader/Deputy Service Line Leader, introduce new and innovative business management strategies to maximise the organisational efficiency of local community services
  • Use available data to establish needs for local change in service provision
  • Put in place strategies to manage pressures on the service
  • To manage the development of the Teams professional practice, ensuring that staff are kept up to date with latest developments and actively participate in all aspects of practice governance and other professional development.
  • To ensure individuals work to their professional registration and take appropriate action if it is identified that they are not

Strategic Leadership
  • To support the Service Line Leader/Deputy Service Line Leader and Business Manager in the formulation and delivery of the Older People component of the SBU business
  • Ensure robust reporting arrangements within the team to accurately record and monitor performance against health and social care targets and to pro-actively manage any variances
  • Provide regular reports to the Service Line Leader/Deputy Service Line Leader with assurance that appropriate follow up actions will be completed
  • To performance manage and develop a team of professionals and support staff, including the planning and allocating of workloads in accordance with agreed timescales.

Additional Information
  • Lead service-wide initiatives and projects as delegated by the Service Line Lead/Deputy Service Line
  • Take part in Trust-wide on call duties
  • Represent the service area at local and Trust meetings
  • Deputise for the Service Line Lead/Deputy Service Line Lead as required
  • The role is likely to be office based with travelling between sites and to and from meetings around the county

Equality & Diversity

Hertfordshire Partnership University NHS Foundation Trust is committed to providing an environment where all staff, service users and carers enjoy equality of opportunity.

The Trust works to eliminate all forms of discrimination and recognise that this requires, not only a commitment to remove discrimination, but also action through positive policies to redress inequalities.

Providing equality of opportunity means understanding and appreciating the diversity of our staff, service users & carers and ensuring a supportive environment free from harassment. Because of this Hertfordshire Partnership University NHS Foundation Trust actively encourages its staff to challenge discrimination and promote equality of opportunity for all.


All staff must be aware of the Data Protection Act 1984, and its subsequent amendments, which is now in force. This means that protection of data about individuals is a requirement of the law and if any employee is found to have permitted unauthorised disclosure, the Trust and the individual may be prosecuted.

Information & Records Management

The postholder must be competent in using IT and have the relevant skills to carry out the activities required for the post.

To comply with the Data Protection Act 1998, Freedom of Information Act 2000 and Department of Health Code of Confidentiality in line with Trust procedures.

To adhere to the Trusts policies on records management including creation, use, storing and retention and disposal of records.

Adhere to the Trusts Corporate Identity (using the standard templates available on Trustspace).

Safeguarding Adults & Children

The Trust is committed to ensuring adults and children are protected and come to no harm from abuse. All employees have a responsibility to be aware of national and local policies, their individual responsibilities with regards to the protection and safeguarding of both adults and children, and must adhere to them at all times.

Organisational Change

As services develop and change, the post holder may be required to undertake other responsibilities within the Trust.

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.

Person Specification Knowledge,Training,Experience Essential
  • First degree or equivalent and professional qualification

    Any attachments will be accessible after you click to apply.

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