This job has expired

Wellbeing Team Leader

Norfolk & Suffolk Foundation NHS Trust
£41,659 to £47,672 a year gross per annum
Closing date
30 Jan 2023

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CBT Therapist / Other
Band 7
Contract Type
Full Time

Job Details

We are looking for a passionate, motivated, and inspirational leader to work within our Step 3 Leadership Team at various locations in Norfolk and Waveney.

This position provides an exciting opportunity for an experienced clinician with a strong background in mental health and a good understanding of the challenges of working as a Cognitive Behavioural Therapist, Counsellor, Psychological Wellbeing Practitioner, or Mental Health Practitioner.

If you have the vision, drive and experience to offer dynamic leadership to a group of hardworking clinicians, we would love to hear from you.

Main duties of the job

You will be responsible for the day to day operational leadership of a team of clinicians, including line management, project work, and service development.

You would ensure compliance with our clinical governance framework, and motivate colleagues, champion service user safety and dignity and drive continuous improvement.

As a service, we offer a range of psychological, employment and social interventions across Norfolk & Waveney.

About us
Norfolk and Waveney Wellbeing Service Strategy
Our Vision:To improve all aspects of people's lives in the community of Norfolk and Waveney through a service that people feel proud to be part of.

Our Mission:To be a locally and nationally recognised and well-respected IAPT service, that champions the bio-psycho-social model of health and wellbeing and holds the people of Norfolk and Waveney at the heart of everything we do.

Core Principles/Values:
  • Creating an environment of respect, honesty, curiosity, learning, inclusivity and compassion
  • Facilitate opportunities for the people of Norfolk and Waveney, including marginalised groups, to be involved in developing all aspects of our service.
  • Create and utilise best practice
  • Embracing staff and client experience, insight and data/information to inform all quality improvement
  • Caring about everyone's experience of the service.

Job description
Job responsibilities

The Wellbeing Team Leader role is responsible for the operational management of a range of aspects of service delivery within the team and for managerial supervision of professional staff.

To ensure a responsive, high quality IAPT service is provided to clients, their families and carers within the clinical environment. Maintain compliance with key performance indicators.

They will allocate work to relevant services and monitor the teams contribution to the overall objectives of the Trust.

The Wellbeing Team Leader will provide professional governance and leadership within their area. They will deputise for the Deputy Service Manager as required. They may hold a client caseload.



To contribute to the smooth running of the service by ensuring timely access to assessment, intervention or onward referral (if required).

To provide management supervision to team members and ensure all staff have access to management and clinical supervision.

The Wellbeing Team Leader role is responsible for the operational management of a range of aspects of service delivery within the team.

Responsible for the line management of identified staff within the team to include CPD, performance management, staff appraisals and relevant HR issues.

To ensure annual leave, sickness absence and other staffing issues are addressed in order to maintain service delivery.

Responsible for the proactive recruitment of new staff and maintaining delegated staff wellbeing/retention.

Responsible for the effective use of the delegated aspects of the team budget.

To lead the development of effective mental health care pathways within the team.

Lead/support service evaluation and audit systems.

Responsible for the review/development of service wide policies and protocols.

Support the establishment of partnerships and networks with key stakeholders.

Deputise for the Deputy Service Manager as required.

To lead and contribute to team meetings and ensure a healthy workplace and team morale is maintained.

To lead on specific areas of service improvement and development as agreed.

To ensure that all staff within the service maintain appropriate knowledge of legislation, national and local policies and procedures in relation to Mental Health, Primary and Secondary Care Services.


Will be accountable for own professional actions.

To work with clinical supervision as agreed and when appropriate.

Effective personal planning and organisation of daily work load.

Flexible working and manage own working time effectively and accordingly to service demands.

Practice autonomously in making clinical judgements, identifying alternative courses of action, managing and providing a high quality of care.

Maintain respectful, effective professional interpersonal relationships with others.

To attend all mandatory training as required by the Trust and to undertake further training and updating as required to carry out the role.

Initiate, create and maintain therapeutic relationships with patients and carers, ensuring that practice is patient centred.

Promote the involvement of patients and carers in the development of the care pathway.

Ensure that all patients are given full explanation on their care pathway/treatment options and no decision is taken forward without their consent.


To adhere to local and professionally prescribed codes of ethical conduct and practice (e.g. confidentiality).

To ensure that clinical governance and risk issues are appropriately addressed.

To take part in an individual professional review procedure annually involving the identification of developmental needs and priorities.

To attend managerial supervision on a regular basis as required.

To help in the construction and drafting of procedures and policies for the service.

Data Collection and performance

To carry out and cooperate in audit and service related research.

To help ensure the data collection arrangements (using IAPTus) meet IAPT and NSFT requirements. To include staff training, data quality monitoring, data analysis, governance and security measures.

To collect additional data as required.

To assist in ensuring that the service meets activity and outcome requirements and can produce written performance and outcome reports as specified by the Trust and commissioners.

To participate and contribute to audit and data comparison as required.

Work location

We are offering a combination of remote and face-to-face treatment options and applicants for this role would need to be able to work at locally based positions within Norfolk for some of the working week. We would therefore be interested in hearing from you if you would like to work a combination of remote and face to face working in Norfolk and Waveney. For future face-to-face working options, being able to drive will be essential.

Applying and Interviews

Please find attached our Job Description and Person Specification, then if you feel you have what it takes to make a difference, click APPLY!

Shortlisted applicants will be contacted via email to arrange your interview, which will take place via Microsoft Teams. These emails may go to your SPAM, so please keep checking all your emails if applying.

Person Specification
  • Application Form

  • ILM or NHSE Management Course Certified

Experienc e
  • Mental Health Practice

  • Primary Care Setting

  • Leadership and Communications Skills

  • Safeguarding

  • IAPT Agenda

  • Stepped Care

Any attachments will be accessible after you click to apply.



Priscilla N&S

“Welcome to Norfolk and Suffolk foundation Trust, we provide an extensive range of mental health services across two counties , working with our communities and partners we continue to develop and transform our services so we can really meet the needs of the people we serve .We are an organisation which truly values nurses , acknowledges the special , unique skills they bring and is committed to developing clinical, academic and leadership pathways whilst supporting, nurturing and caring for you .We have strengthened nurse leadership, created Nurse Consultant , Advanced Nurse Practitioner and Clinical Nurse Specialist roles with many more expected . We have over 80 Non medical prescribers and will continue to support more each year .  Nursing In NSFT is not without its challenges but we have used them to create opportunities, to learn, to improve and to work differently . Our absolute priority , our number one aim is to improve the care we provide and we will achieve this. Join us and be part of something very special" - Diane Hull, Chief Nurse

Diane Hull - NSNHSFT

Norfolk and Suffolk NHS Foundation Trust is the main provider of specialist mental health services for the counties of Norfolk and Suffolk, serving a population of 1.6 million people. We are a large organisation covering a wide geographical area divided into ‘Care Groups'. There are also Care Groups supporting children, family and young people’s services, and specialist services, including Forensic mental health services.

Each Care Group has its own Leadership team, with the aim of supporting clinically led decision making locally, to support the needs of people accessing services. 

We have inpatient facilities across both counties with smaller bases in rural locations. Many of the Trust’s services are offered in the community, enabling people accessing services to receive the support they need in an environment familiar to them.

At NSFT we believe in recovery and wellbeing, and understand the importance of good physical health, maintaining relationships and achieving a balance between treatments and continuing an active life.

The people in our care, families and carers are at the centre of all aspects of all we do and are vital in helping shape and support our service strategy. Our strategy supports and enables people with mental health problems to live a fulfilling life and make their personal recovery journey. 

Norfolk and Suffolk, in the East of England are some of the safest places to live in the UK, with low crime rates making it a community to be proud of. Housing prices are frequently cited as a reason to move here, as you get an incredible amount for your money compared with other major UK cities.

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About our location

Norwich in Norfolk has something for everyone. It has retained a strong local identity and, with that, a sense of community. Locals say hello to each other, baristas remember our coffee orders and you’ll be among the first to know about interesting local projects.  This strong sense of community, along with excellent shopping, eating out, affordable house prices and excellent schooling is why Norwich has been ranked by the Guardian as the UK’s best city to work in.

Ipswich in Suffolk is steeped in history, yet full of life. According to The London Economic, affordable house prices and hourly commutes to London have earned Suffolk’s county town a slot in their top ten property destinations. “In Ipswich we have got a fantastic cultural offer far better than what towns and cities bigger than us are offering.  We have got very good transport links, especially to London, and house prices are a lot cheaper in the area.

One of Norfolk’s most famous stretches of beaches, Great Yarmouth attracts around six million tourists each year! Situated at the mouth of the River Yare, this old port town is home to beautiful golden sandy beaches and neighbouring towns and villages with scenic views and homely charm.

Full to the brim of history and with a vibrant town centre, King’s Lynn is the ideal destination to enjoy the superb mix of history, shopping and entertainment on offer!  A small, historic market town, King's Lynn is the perfect place to live and work, with fantastic train links and short drives to fantastic beaches.

Bury St Edmunds in Suffolk is a unique and dazzling historic gem. An important market town with a richly fascinating heritage, the striking combination of medieval architecture, elegant Georgian squares and glorious cathedral and abbey gardens provide a distinctive visual charm. With prestigious shopping, an award-winning market, plus variety of attractions and places to stay, Bury St Edmunds is under two hours from London and convenient for Cambridge.

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For family members who love (or need) to travel, you’re ideally located. Trains run to and from London every 30 minutes from both Ipswich and Norwich, and there are direct rail services from Manchester, Nottingham and Cambridge.   Both counties are well connected to major road networks and Norwich has an international airport. 

Some of our valued employees have told their story of working at Norfolk and Suffolk NHS Foundation Trust... use the links below to read these.

Find Us
Norfolk & Suffolk
United Kingdom

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