Clinical Service Lead - Primary Care Network (PCN)

South London & Maudsley NHS Foundation Trust
£55,903 to £61,996 a year per annum inclusive of HCAs
Closing date
7 Feb 2023

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CBT Therapist / Other
Primary Care
Band 8A
Contract Type
Full Time
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We are looking for an experienced Clinical Service Lead to work in General Practice as part of the Primary Care Network neighbourhood in Lambeth. This is part of an exciting new initiative to improve collaborative working across primary and secondary care, the roles will contribute to the expansion of community mental health services as set out in the NHS Long Term Plan.

In partnership with primary care colleagues, the service aims to provide early assessment, treatment and improved access to evidence based interventions for people with mental health needs. This will both avoid care being escalated into secondary care unnecessarily and will support people to step down out of complex care settings.

You will further develop the liaison and integration between primary and secondary care community mental health services. You will oversee the mental health practitioners and support them to deliver care to people living in their communities with a range of severe mental illnesses, complex mental health difficulties associated with a diagnosis of 'personality disorder' and those whose needs are deemed too severe for Improving Access to Psychological Therapies (IAPT) services but not severe enough to meet secondary care thresholds.

The Clinical Service Lead will have close links with the Living Well Centre staff, receive professional supervision, and also receive good support from General Practice.

Main duties of the job

You will be responsible for leading the Primary Care Network (PCN) mental health service, leading and supporting a small team of mental health practitioners who will be working as a point of contact for GPs within designated GP Clusters. As an expert practitioner you will provide teaching, coaching and supervision to clinical staff in their delivery of clinical care.

You will build on established local partnerships and initiatives to transform our model of community mental health care and support for people living in the London borough of Lambeth. The aim is to deliver a community mental health service with a specific focus on prevention, wellbeing to deliver integrated and personalised care closer to home

You will forge strong relationships with GPs, providing support, and training to practice staff. In addition, supporting the step down of service users that have severe mental illness and who have achieved stability in their recovery. You will also liaise and work with secondary care community mental health services and the Staying Well Service to support the seamless transfer of patients back to primary care.

About us

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer

Some of our benefits are highlighted here:
  • Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
  • Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
  • Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
  • Car lease,our staff benefits from competitive deals to lease cars
  • Accommodation,our staff benefits fromkeyworker housing available which is available on selected sites
  • NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Other benefits include:
  • Counselling services
  • Wellbeing events
  • Long service awards
  • Cycle to work scheme
  • Season ticket loan
  • Childcare vouchers
  • Staff restaurants

Job description Job responsibilities

  • To provide the highest quality services within the resources allocated and provide specialist clinical advice to support people with mental health complex needs.
  • To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with PCN governance arrangements.
  • To ensure that the teams maintain clinical and care records in line with policies and procedures.
  • To ensure that there are team systems and processes to provide a responsive and effective service to service users and carers.
  • To promote an ongoing process of service improvement within the team.
  • To ensure that risk management and health and safety requirements are implemented.
  • To develop and maintain a high performing team.
  • Maintain staffing and skill-mix to deliver the team functions and targets.
  • To provide leadership within the team, supporting and developing the team to provide effective services.
  • To maintain an appropriate working environment.
  • To investigate and respond to comments/complaints/incidents in line with policy and take appropriate action.
  • To ensure that the teams have systems and processes in place to manage the work of the team.
  • To work with senior colleagues to ensure that the team has appropriate operational management structures that support and develop team processes.
  • To ensure that the team works within the Policies of the PCN and be responsible for devising specific policies within the personality disorder service.
  • To maintain effective team working with partners including primary care, statutory, voluntary and independent sector organisations.
  • To manage the team and promote effective multi-disciplinary team working.
  • To work with professional leads and senior managers to ensure appropriate multi-disciplinary staffing and skill mix, taking account of the skill requirements of the team and the service.
  • To establish and maintain effective working relationships with local authority staff, GPs and commissioners.
  • To maintain regular links to the Mental Health Trust, particularly for on-going support, supervision, training and development; and support the design of a seamless patient pathway between primary and secondary care.
  • To represent the team in planning and developing the work of the team with other agencies, leading this work as required.
  • To participate in service planning and development as part of the directorate business planning process.

Professional Responsibilities
  • Ensure best practice is promoted and disseminated appropriately.
  • Support a team-based learning culture.
  • Facilitate local multi-disciplinary learning groups and practice development initiatives.
  • To contribute to the induction, training of students and other staff both within or external to the PCN.
  • To be responsible for the supervision and written assessment of nursing students on placement within the PCN.
  • Act as a mentor/preceptor.
  • To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
  • Review and reflect on own practice and performance through effective use of managerial and clinical supervision in line with PCN policy.
  • To provide effective leadership within the team, speciality groups and at professional networks.

Research & Service Evaluation
  • The post holder will have a role in identifying service needs and gaps and supporting and co-ordinating relevant research and service evaluations as a specific job responsibility.

Financial Responsibility
  • To work with the senior manager to achieve financial targets including the Cost Improvement Programme.
  • To ensure compliance with all Policies and Procedures e.g. Standing Financial Instructions.

Human Resources
  • To maintain the team performance management framework, taking appropriate actions, and ensuring that there is clear communication of the team functions, standards and targets.
  • As the Specialist Clinician devise and provide specialist training and education.
  • To manage team performance to ensure team targets are achieved.
  • To ensure that all staff participate in appraisal, with an appropriate plan for training and development that links to team functions and targets.
  • To work with professional leads to ensure that all team members receive appropriate supervision and that professional standards are maintained.
  • To work with professional leads to establish an effective recruitment process.

Training & Development
  • To participate in regular supervision in accordance with good practice guidelines and policy.
  • To attend all relevant mandatory training as and when required to do so.
  • To identify relevant development opportunities offered through the national training programme to improve access to psychological therapies for those with severe mental health problems, including both training in working in a more psychologically informed way with this patient group, as well as training in specific evidence-based therapies.

Quality & Patient Safety
  • Protection of Children & Vulnerable Adults To promote and safeguard the welfare of children, young people and vulnerable adults.
  • Implementation of NICE guidance and other statutory / best practice guidelines. (if appropriate).
  • Infection Control - To be responsible for the prevention and control of infection.
  • Incident reporting - To report any incidents of harm or near miss in line with the PCN's incident reporting policy ensuring appropriate actions are taken to reduce the risk of reoccurrence.
  • To contribute to the identification, management and reduction of risk in the area of responsibility.
  • To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience.
  • To ensure monitoring of quality and compliance with standards is demonstrable within the service on an ongoing basis.
  • To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients/ clients, visitors and staff.

  • To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.
  • To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this.
  • To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area.
  • To comply with all relevant policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these.
  • To comply at all times with Information Governance related policies. All staff are responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended.

Person Specification Qualifications Essential
  • RMN or Dip/Bsc (Hons) in Mental Health Nursing OR Registered Occupational Therapist OR Social Worker
  • Continuing registration with body overseeing practice of core mental health profession, e.g. NMC or HCPC
  • Masters Degree or equivalent experience
  • Evidence of post-registration continuing professional development
  • Relevant post graduate qualification
  • Attended leadership/management training
Experience Essential
  • Experience as a Senior Clinician in a Mental Health setting
  • Evidence of successful working within multi-disciplinary teams
  • Evidence of clinical supervision training and experience
  • Experience of working with a range of client groups and of using a variety of models and approaches to care
  • Experience of SU and carers involvement
  • Experience training professionals in mental health, risk management and access to services
  • Experience of participating in QI projects
  • Experience of working in Primary care
  • Experience of working with wider stakeholder groups

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