Service Manager - Mental Health Urgent Care

Oxford Health NHS Foundation Trust
£56,164 to £65,262 a year Per annum | Pro rata
Closing date
6 Feb 2023

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Senior Manager
Band 8B
Contract Type
Full Time
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Passionate about crisis care? Highly motivated to work in partnership with others? Able to keep patient and carer experience at the forefront?

We are looking for an experienced manager of mental health care services to join our urgent care teams as Service Manager.

The post involves working across a wide range of mental health urgent care services providing senior operational management and leadership. Crucially, the post involves working with a number of system partners (acute Trust, Police, Ambulance, 3rd sector) and the postholder will be skilled in forming and maintaining effective working relations across the local system and beyond.

The post will suit an innovate and creative thinker who can continually identify opportunities for service development and improvement, involving service users and other stakeholders at each step. Mental health crisis care continues to be an area of significant growth and expansion with genuine opportunity for the post holder to influence (in conjunction with others) the shape and quality of the overall service offer. The work is dynamic, stimulating and rewarding.

We are a friendly, supportive and compassionate leadership team with ambitious focus on what we can collectively achieve for our local population.

Main duties of the job

  • Operational Management and leadership of all MH urgent care services
  • Liaison and proactive development/improvement work with partner agencies
  • Oversight of key governance and operational tasks (quality, safety, HR/workforce, finance, data, performance)
  • The post holder must have a professional qualification in a relevant MH discipline (e.g. RMN, OT, Social Work)
  • Service development and quality improvement; change management
  • Service user involvement and co-production
  • Line management of Managers and teams
  • Collaborative working with other managers, key departmental leads and clinical/professional leads from within the Trust and external to the Trust

About us

Mental health urgent care services have grown significantly within Oxfordshire over the past 5 years. We now have a broad range of services working in close conjunction with other parts of the urgent and emergency care system, ensuring that wherever and whenever a person presents in crisis there are skilled and compassionate mental health clinicians available to meet their needs.

Some of our teams are relatively newly formed, several of our key ambitions having been accelerated by the covid pandemic. Although recently formed, we have experienced clinicians, leaders and managers working within the services who are all passionate and motivated to progress our crisis care offer on its journey to excellence. Of our more established services, the award winning Emergency Department Psychiatric Service (EDPS) has been recognised nationally for its clinical excellence and innovation.

Benefits of working for Oxford Health NHS Foundation Trust include:
  • Excellent opportunities for career progression
  • 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
  • NHS Discount.
  • Staff accommodation
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme

Job description Job responsibilities

We are currently establishing a full fidelity to model Crisis Resolution and Home Treatment Team with a 3 year phased plan in place. The establishment of this service is a key objective for the Directorate and will support enhanced patient experience and flow improvements within both inpatient and community services. The post holder will be able to demonstrate through application and interview that they are an experienced and compassionate leader who has the drive to make a difference and enable the teams to reach their full potential and more. In return, we provide supervision, support, and a wide range of development opportunities aligned to the post holders development needs.

Please see job description.

The post holder must hold professional qualification relevant to mental health.

The post requires travel between bases countywide.

As a key operational role, the post holder must be able and willing to attend sites and team bases. Some remote working can be built into the job plan.

Please note:
  • New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
  • Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
  • Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
  • Employees are expected to undertake mandatory and statutory training related to their role.
  • We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
  • Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.

Person Specification Qualifications Essential
  • Educated to Master's degree level or equivalent professional experience
Knowledge Essential
  • Good level of knowledge of Buisness Intelligence and how & when it should be used in everyday service delivery - how it should be developed as part of transformation
  • Good level of knowledge of commissioning - the split between CCG and other commissioning roles.
  • In depth understanding of the NHS and/or public services and the likely changes over the next few years
Experience Essential
  • Substantial experience managing health and social care staff. To include a range of knowledge base and experience of how to maiximise peoples skills.
  • Extensive experience of the development of good relationships across a range of key stakeholders

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