The Emergency Services Mental Health Triage service is receiving national attention for its innovative approach in responding to 999 mental health emergencies. The service has been nominated for several national awards and has been presented as a model of good practice by NHS England.
The service has created a new position for a band 6 specialist practitioner to support and compliment our fantastic team. This position offers a great deal of opportunity for progression and training due to an increasing number of senior posts now established in the service.
The service is a multidisciplinary team consisting of a talented pool of both registered and non-registered mental health workers. Recruitment into the service has been very popular with the staffing model growing from 6 staff to 60 in the past 18 months.
The service works to a hub and spoke model with the main team based in Ambulance control in Bradley Stoke, Bristol, with the opportunity to rotate into NHS 111, 999 and frontline assessment roles.
Main duties of the job
Our aim is to provide direct access to mental health services, reduce the need for S136 detention by providing a timely response, which improves the outcome and experience for the service user. This also allows us to reduce the demand on A&E and ambulances whilst improving working relationships between Police, Ambulance and health services to allow the best possible outcome for the service user.
Provide clinical support to the unregistered members of the team when required.
The opportunity to access continual professional development courses at University.
The day in the life of a patient facing member of staff would include:
Working on the team 'mental health desk' within the Ambulance control alongside Paramedics, Police Control Officers and General trained Nurses. Remotely assessing people in distress over the phone who have called 999.
Receiving calls from Police and Ambulance personnel at the scene of a 999 mental health incident asking for advice and support.
Rapid response to scene in the Bristol area (including using blue lights when required) to act as both a first response to 999 mental health calls and support at scene.
About us We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):
a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
If you are considering relocating to the region we can offer up to £8,000 relocation expenses (subject to terms and conditions). Living in the South West gives you access to vibrant cities, beautiful countryside and great beaches. We have some great schools and it is a lovely place to raise a family.
Job description Job responsibilities
Key Result Areas1. In a wide range of situations and locations to undertake the full range of activities required to deliver comprehensive mental health assessment, in an emergency for service users who may be distressed and in crisis. This will include:a. The use of standardised assessment tools i.e., SBAR, Risk Assessmentb. Accessing available information on Ri0 and recording on Ri0c. History, strengths and aspirationsd. Mental statee. Impact of culture and diversityf. Functional needsg. The needs of family and carerh. Evaluation of riski. Physical healthj. Complicating factorsk. Identifying and ensuring specialist involvement where required.l. The interventions and treatments required to enable positive change.m. Social Caren. Safeguarding and public protectiono. Capacity under the Mental Capacity Act
2. To participate in developing comprehensive plans for persons with mental health needs who frequently contact emergency services, including strategies to manage risk for service users with complex needs, bringing in other resources as required.
3. To provide effective liaison with healthcare and other professionals.
4. Coordinating and undertaking protective interventions which may be required in the protection of others, as outline in the protection plan, taking individual action where indicated.
5. Undertake active clinical leadership and supervision within the team, covering for the manager and colleagues as required.
6. To maintain the single health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards.
7. To provide mentoring/ training for others in relevant practice areas, according to professional requirements, taking a collaborative approach to practice development and evidence-based care. Specifically this means providing a safe and effective learning environment for the mentoring and supervising of students, participating in their learning objectives and assessments
8. Demonstrate responsibility for developing own practice in line with professional qualifications and for contributing to the development of others, by making use of and providing, effective feedback, supervision, coaching and appraisal.
9. To adhere to professional codes of conduct ensuring required skills andcompetencies required are maintained.
10. Monitor and maintain health, safety and security of self and others, undertaking assessments and taking appropriate action where required. Develop own knowledge and practice, and contribute to the development of others, making use of available feedback, supervision and appraisal to identify appropriate areas of development for this work role, taking responsibility for accessing identified learning and training opportunities.
11. Lead, maintain and participate in practices, which enable effective team working.
12. To participate in local arrangements where required to manage unexpected staff absences
Person Specification Essential criteria Essential
- Registration relevant for the role
- Evidence of risk management skills
- Previous experience of conducting/leading on front line mental health assessments
- Experience of managing crisis over the telephone/telephone assessment skills
- Good written and verbal communication skills
- Sound working knowledge of AWP systems or similar
- previous mental health community experience
- Evidence of recent learning/development
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