My job makes better lives by contributing to the triage, assessment and treatment of people experiencing a mental health crisis and their carers by ensuring that I provide the right service, at the right time with the best outcome. I am required to work in partnership with non-statutory organizations aimed to provide more integrated, preventative care. I will be responsible for providing assessments of services users attending the Safe Haven in crisis and to informally interact with services users who may present for support. This a unique innovative service that is putting mental health needs of services users at the forefront.

I will assist the Team Manager in developing and maintaining the quality of the support, including monitoring high standards of service user care and developing areas of clinical excellence / best practice and a therapeutic & compassionate caring culture.

The candidate must have a full and valid driving licence and access to a vehicle for work purposes due to the community element of this role.

Main duties of the job

• To provide available for assessment whenever service users or carers require
• To ensure individuals are directed to the primary or secondary care service which is best suited to meet their needs.
• To reduce the likelihood of duplicate assessments for individuals.
• To work closely with referrers providing expert guidance and support with a view to increasing the threshold of acuity of mental ill health cases managed in primary care (in line with a stepped model of care).
• To provide care and support in a comfortable and relaxed non clinical environment
• To triage referrals and undertake crisis assessments, and routine interactions (where required).
• To harness the concept of alternative provision to A& E attendances in order to relieve pressure in General Hospitals and to advise service users on opportunities for providing care closer to home as a viable alternative to hospital admission.
• To liaise with the key services or the out-of-hours Social Services Emergency duty team, in order to arrange Mental Health Act assessments where needed.
• To manage a crisis caseload, contributing to the development of a comprehensive care package and delivering evidence-based interventions for a time- limited period, in order to reduce the likelihood of the crisis episode reoccurring and to increase resilience.
• To develop comprehensive safety plans with service users and or their carers following a face-to-face or virtual assessments consultation.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Working from home contracts do not attract high cost area payments.

We look forward to receiving your application!

Job description Job responsibilities

Key Responsibilities

Embody the visions and values of Surrey & Borders Partnership Foundation NHS Trust

Adhere to the code of practice/conduct of your registering body at all times

Discharge professional responsibilities under the Mental Health Act (1983) and revised subsequent act Mental Capacity Act (2005) and the NMC Professional Code of Conduct

Be accountable and responsible for own practice.

Participate in the multi-disciplinary assessment of individuals with mental health problems or vulnerabilities living in the community, by providing a community mental health perspective and expertise.

Ensure that a risk assessment is completed for service users, especially if there is a history of, or a potential for risk.

Adhere to professional confidentiality standards

Be aware of the potential for vulnerability to abuse amongst the people who use this service, and use of the local policy to inform appropriate personnel in line with safeguarding vulnerable adults and children and SABP Policies.

Ensure that a carers assessment is offered to carers of people who use services, in line with Standard 6 of the National Service Framework.

Help develop and maintain effective joint working arrangements with colleagues in the community mental health services, residential services, primary health care, social services and voluntary services, thus facilitating the co-ordination and comprehensiveness of provision.

Utilise the full range of mental health skills to participate in the assessment, care and support of people who use this service.

Use specialised knowledge, experience and skills in direct clinical work and act as a resource for the team and other agencies. This may include work in rehabilitation, social interventions, development of social networks and accessing other services/resources, mental health promotion, counselling and intercultural therapy, encouraging service user participation at all times.

Participate in the provision of community mental health advice and consultation to colleagues, community groups and organisations.

Promote the recovery model to the people who use the service and their carers.

Act in a manner to respect the customs, individuality, values, sexuality and spiritual beliefs, actively supporting the individual to fulfil these.

Ensure detailed and appropriate records are maintained to demonstrate that contact with people who use services, and their carers, is meaningful and effective.

Utilise a range of specialist skills appropriate to the needs of individual patients and the clinical setting in which they are required to be seen and work autonomously.

Co-ordinate and monitor the delivery of person-centered healthcare to a designated group of people who use our services, using complex clinical decision making where appropriate.

Be responsible for the full assessment of the psychiatric/psychosocial needs of those patients who have been referred to the service; including the comprehensive assessment of risks to self and others.

Be responsible for the development, implementation and evaluation of robust discharge plans based on a clear assessment and formulation of the persons needs; which may include urgent referral to secondary mental health services, social and voluntary services.

Ensure provision of therapeutic activities, emotional support and stability to clients to ensure effective engagement whilst maintaining professional boundaries.

Create, develop and maintain professional supportive relationships with all members of staff, with other professionals and agencies to enhance recovery.

Act as role model in providing a service for people with mental health problems within the general hospital setting.

Communication

• Accurately record all contacts with people who use services in case notes in line with SABP record keeping policy.
• Ensure effective communication with people who use services, relatives and carers, visitors, staff and others.
• Ensure that all communication takes place in a manner that is consistent with legislation, policies and procedures.
• Develop measures to improve communications where barriers exist.
• Ensure that consent to intervention or assessment is sought in a manner that is meaningful to people who use our services.
• Communicate with people in a manner that is consistent with their level of understanding, culture and background.
• Communicate assessment and discharge planning information to the referrer, G.P and other relevant professionals in accordance with service expectations and policy

Quality

• Lead the development, maintenance and monitoring of service standards, collect and collate data/ information effectively for the purpose of audit, research and service performance.
• Identify, implement and evaluate, with others, areas for potential service improvement and to agree further action
• Develop, with others, measures for service standards, including benchmarking, and to identify areas for potential service improvement.
• Contribute to the maintenance, monitoring and implementation of service standards and policies.
• Promote shared decision making with service user/relatives/carers, as appropriate, involvement in all aspects of their care.
• Contribute and make suggestions to the improvement of services.
• Identify issues of concern at work and alerting appropriate personnel
• Present a positive image of the team, service and trust.
• Work effectively in own team and as part of the whole organization...
• Ensure the availability of clinical supervision and preceptorship
• Ensure structures are in place for effective appraisal, personal development and performance management and audit these regularly
• Assess and plan care in a manner that is consistent with the Evidence based practice, policies and procedures and the management of risk

Risk Assessment

• Understand the range of risks potentially faced by people who use services
• Undertake risk assessments and management strategies in line with trust and local policies, and ensure the delivery of care within same.
• Recognise potential crisis situations and act responsively and responsibly to resolve the situation, seeking assistance if required.
• Be aware of the potential for vulnerability to abuse amongst the service users/families, and use of the local policy to inform appropriate personnel in line with safeguarding vulnerable adults and children and SABP Policies
• Take all possible precautions to safeguard the welfare and safety of staff, people who use services, visitors and the public, by implementing all policies related to health, safety, security and risk.
• Identify and address health education issues that cause risks relevant to service user group.
• Ensure the safe custody of all patients in accordance with their

Professional/Personal Development

• Utilise in clinical supervision, and appraisal in enhancing performance development.
• Identify ones own development needs and set personal development objective in collaboration with the appraiser.
• Adhere to the Nursing and Midwifery council code of professional conduct for nurses.
• Ensure attendance at all SABP essential training.
• Demonstrate the achievement of competencies through the collection of evidence within a personal portfolio.
• Participate in the orientation and induction of all new staff.
• Contribute to the experience of learners and to ensure delivery of mentorship requirements meeting NMC standards for nursing students.

Management

• Participate in the recruitment, deployment and management of staff in line with SABP policy.
• Lead the development, maintenance and monitoring of service standards, collect and collate data/ information effectively for the purpose of audit, research and service performance.
• Identify, implement and evaluate, with others, areas for potential service improvement and agrees further action.
• Ensure structures are in place for effective appraisal, personal development and performance management and audit these regularly.
• Assist the team leader in ensuring a safe roster in the clinical area.
• Assess and plan care in a manner that is consistent with evidence-based practice, policies and procedures and the management of risk.
• Adhere to professional confidentiality standards.

1. PROFESSIONAL

To adopt and co-ordinate a multi-disciplinary agency approach to care, ensuring that all aspects of the service users needs are met.

To set professional standards of care and to monitor, measure and audit the effectiveness of care given.

To ensure an effective communication mechanism is in place, particularly with regard to patients care and progress, to include patients and relatives.

To support other members of the project team in the provision of care.

The utilisation of available resources and services within the mental health setting, identifying any inadequacies and taking appropriate action to enhance the quality of care available within their client group.

To provide advice and education on the promotion of mental health and the prevention of illness.

To adopt a research approach to care and utilise all relevant research findings.

To manage assessment and crisis work accordingly.

Job hours are mainly unsociable hours.

Person Specification Qualifications Essential

• NMC Registered Mental Health Practitioner or
• HCPC Occupational Therapist or
• SWE Social Worker

Desirable

Any attachments will be accessible after you click to apply.

325-C9325-23-7536-2