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Frequent Attenders Service Manager

Humber Teaching NHS Foundation Trust
£41,659 to £47,672 a year N/A
Closing date
30 Jan 2023

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Senior Manager
Band 7
Contract Type
Full Time
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An exciting opportunity has arisen within Humber NHS Trust to join the Frequent Attenders Service based within Hull Royal Infirmary and Castle Hill Hospitals.

The Frequent Attender's Service is a mental health led initiative aimed to support individuals that frequently use hospital services. The team employs a full-time band 7 Practitioner who leads the daily management of the work and we are now looking to expand this to two band 7 Practitioners in order to co-lead the service.

We would welcome interest from Registered Mental Health Nurses working either at or towards a Band 7 level, who have experience of working in Frequent Attenders services. All successful applicants will receive managerial and clinical supervision and be supported in their own professional development.

We are looking for applications from highly motivated, enthusiastic and experienced mental health professionals who are committed in promoting patient focused care and treatment.

For those considering this position we would strongly urge you to make an application at the earliest opportunity is we may close the advert early due to high number of applications.

Main duties of the job

The main duties of this role will be:
  • To Coordinate regular meetings to meaningfully review the care of frequent attenders at Hull Royal Infirmary and Castle Hill Hospital's with a multi-disciplinary approach.
  • To provide guidance to the acute hospital staff with regards to promoting safe management plans.
  • To provide the identified frequent attender cohort with individual care plans to guide their physical and mental health care within the acute hospital setting.
  • To work with other services and organisations to provide coordinated care for the cohort.
  • To Identify interventions for the cohort to improve their care and refer them with the aim to reduce their attendances to the acute hospitals by understanding and meeting, their unmet needs.
  • To provide support for the acute hospital colleagues through providing comprehensive formulations for the cohort, to better understand their physical and mental health needs.
  • To promote the importance of integrated care and understanding for this complex population.

About us

We are an award winning and CQC rated good, health and social care Trust that delivers care to communities in Hull, East Yorkshire, Scarborough and Ryedale and Whitby. We deliver safe, effective, and integrated health services that improve the physical, mental, and social health and wellbeing of our patients and service users.

To find out more about our wide range of services including mental health, learning disabilities, children and young people service, Forensic, Community and Primary Care visit our website

You will join our team of over 3600 colleagues that work together across our wide geography and specialties to change lives every day. We're extremely proud of our Trust community and we know you can expect to receive a warm welcome and all the support you'll need from your new team to get you started.

We are a forward thinking and dynamic Trust with a real commitment to staff development to ensure the delivery of high quality, person-centred and compassionate care to patients. We value our staff and invest in them to ensure they have the right skills and competencies to deliver outstanding care.

We Trust recognises the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Job description Job responsibilities

For further informationwith regard to this vacancy please see attached Job Description and Person Specification

For further information please contact Kerrie Harrison at or Emma Hooley at .

Person Specification Knowledge Essential
  • Full understanding of relevant policy, legislation, drivers and their application to clinical and service area, e.g. Mental Capacity Act, Social Inclusion
  • Advanced/expert understanding of relevant clinical practice, standards and protocols within identified clinical area.
  • Good working knowledge of relevant IT systems to own area of work
Experience Essential
  • Experience of working within a Frequent Attenders Service.
  • Evidence of advanced practice skills and able to demonstrate the impact of this on practice change/development
  • A breadth of clinical practice including clinically specialising in the field where the post is held
  • Ability to work across team/organisational boundaries developing and maintaining multi-professional and multi-agency partnerships
Qualifications Essential
  • Part III or 13 of NMC live register
  • Teaching qualification
Personal Attributes Essential
  • Effective inter-personal skills and experience in supervising and mentoring
  • Able to demonstrate effective communication skills
  • Able to demonstrate effective communication skills at all levels i.e. strategically and locally
Effort and Environment Essential
  • Ability to effectively commute between the organisations various sites
  • Requirement for frequent concentration e.g. assessments, group/individual sessions, where work is unpredictable

Any attachments will be accessible after you click to apply.

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