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Crisis Care Practitioner Band 5

Norfolk & Suffolk Foundation NHS Trust
Norwich Norfolk
£27,055 to £32,934 a year per annum/ Pro rata
Closing date
27 Jan 2023

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Band 5
Contract Type
Full Time

Job Details

Is a role where you can provide a safe and calm space for people suffering from mental health crisis appealing to you?

This could be the job for you. We're looking for talented mental health nurses, social workers and occupational therapists to work in our Crisis Service in Norfolk.

Our vision is to ensure that all service users, carers and professionals have access to a crisis service 24/7 that can provide support, advice and assessment in a compassionate, patient and recovery focused way. We believe that crisis is self-determined by the person or people experiencing the situation and that this requires an empathetic and non-judgmental approach, which holds those experiencing the crisis at the very centre.

Working via telephone conducting assessments across the crisis pathway, our Crisis Care Practitioners are experts in validating, de-escalating crisis and coaching people in distress tolerance and emotional regulation strategies.

Using a range of brief psychological interventions, our Crisis Care Practitioners work within the recovery model of care by empowering patients, carers and families to manage distress and crisis effectively.

You'll be undertaking clinical risk assessments, based on latest empirical evidence and compliance with local policies and procedures with awareness and knowledge of safeguarding of adults and children and positive risk management.

Main duties of the job

The post involves working with clients of the Mental Health Crisis Service over the phone. The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting as well as being able to move flexibly within the crisis pathway. This might mean supporting with crisis calls, assisting with an assessment within psychiatric liaison or supporting the home treatment team with a visit to a patient in crisis.

This role is subject to job evaluation

About us

We are proud of our culture of honesty, team involvement and ownership of quality patient care with job satisfaction. There will be opportunities to be involved with training, strategy and service development.

Benefits included with this role are:
  • NHS pension
  • comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more

Job description
Job responsibilities

  • Answering calls from Service Users and on occasion professionals
  • Triaging and assessing over the phone
  • Safety Planning
  • Documentation of above including referrals, Notes, referrals to other teams
  • Liaison with other professionals and teams
  • On occasion, creating formulations and plans for our regular callers
  • Taking lead/champion subjects such as: Learning Disability,
  • Youth, Drug & Alcohol, perinatal, etc. Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings
  • Face to face assessments where appropriate
  • Shadowing other teams where appropriate/possible
  • Brief intervention over the phone where appropriate
  • Quality Improvement

Person Specification
  • Registered Mental Nursing Certificate (RMN) Current Registration on part 3 or part 13 of NMC register. Or Occupational Therapist registration HPC Or Psychological Therapy qualification Or Psychologist with BPS approved post graduate certificate Or Social Workers registered GSCG Or Graduate in relevant mental health degree Or other relevant skills/ qualification as identified in the Job Description

  • Teaching (clinical practice) qualification/certificate or equivalent experience. Qualified psychological therapist

  • Application of evidenced based psychological therapies relevant to the clinical service.

  • Involvement in innovative clinical practice. Experience working within the crisis pathway Experience of working with young people and their families including LD and autism.

Any attachments will be accessible after you click to apply.



Priscilla N&S

“Welcome to Norfolk and Suffolk foundation Trust, we provide an extensive range of mental health services across two counties , working with our communities and partners we continue to develop and transform our services so we can really meet the needs of the people we serve .We are an organisation which truly values nurses , acknowledges the special , unique skills they bring and is committed to developing clinical, academic and leadership pathways whilst supporting, nurturing and caring for you .We have strengthened nurse leadership, created Nurse Consultant , Advanced Nurse Practitioner and Clinical Nurse Specialist roles with many more expected . We have over 80 Non medical prescribers and will continue to support more each year .  Nursing In NSFT is not without its challenges but we have used them to create opportunities, to learn, to improve and to work differently . Our absolute priority , our number one aim is to improve the care we provide and we will achieve this. Join us and be part of something very special" - Diane Hull, Chief Nurse

Diane Hull - NSNHSFT

Norfolk and Suffolk NHS Foundation Trust is the main provider of specialist mental health services for the counties of Norfolk and Suffolk, serving a population of 1.6 million people. We are a large organisation covering a wide geographical area divided into ‘Care Groups'. There are also Care Groups supporting children, family and young people’s services, and specialist services, including Forensic mental health services.

Each Care Group has its own Leadership team, with the aim of supporting clinically led decision making locally, to support the needs of people accessing services. 

We have inpatient facilities across both counties with smaller bases in rural locations. Many of the Trust’s services are offered in the community, enabling people accessing services to receive the support they need in an environment familiar to them.

At NSFT we believe in recovery and wellbeing, and understand the importance of good physical health, maintaining relationships and achieving a balance between treatments and continuing an active life.

The people in our care, families and carers are at the centre of all aspects of all we do and are vital in helping shape and support our service strategy. Our strategy supports and enables people with mental health problems to live a fulfilling life and make their personal recovery journey. 

Norfolk and Suffolk, in the East of England are some of the safest places to live in the UK, with low crime rates making it a community to be proud of. Housing prices are frequently cited as a reason to move here, as you get an incredible amount for your money compared with other major UK cities.

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About our location

Norwich in Norfolk has something for everyone. It has retained a strong local identity and, with that, a sense of community. Locals say hello to each other, baristas remember our coffee orders and you’ll be among the first to know about interesting local projects.  This strong sense of community, along with excellent shopping, eating out, affordable house prices and excellent schooling is why Norwich has been ranked by the Guardian as the UK’s best city to work in.

Ipswich in Suffolk is steeped in history, yet full of life. According to The London Economic, affordable house prices and hourly commutes to London have earned Suffolk’s county town a slot in their top ten property destinations. “In Ipswich we have got a fantastic cultural offer far better than what towns and cities bigger than us are offering.  We have got very good transport links, especially to London, and house prices are a lot cheaper in the area.

One of Norfolk’s most famous stretches of beaches, Great Yarmouth attracts around six million tourists each year! Situated at the mouth of the River Yare, this old port town is home to beautiful golden sandy beaches and neighbouring towns and villages with scenic views and homely charm.

Full to the brim of history and with a vibrant town centre, King’s Lynn is the ideal destination to enjoy the superb mix of history, shopping and entertainment on offer!  A small, historic market town, King's Lynn is the perfect place to live and work, with fantastic train links and short drives to fantastic beaches.

Bury St Edmunds in Suffolk is a unique and dazzling historic gem. An important market town with a richly fascinating heritage, the striking combination of medieval architecture, elegant Georgian squares and glorious cathedral and abbey gardens provide a distinctive visual charm. With prestigious shopping, an award-winning market, plus variety of attractions and places to stay, Bury St Edmunds is under two hours from London and convenient for Cambridge.

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For family members who love (or need) to travel, you’re ideally located. Trains run to and from London every 30 minutes from both Ipswich and Norwich, and there are direct rail services from Manchester, Nottingham and Cambridge.   Both counties are well connected to major road networks and Norwich has an international airport. 

Some of our valued employees have told their story of working at Norfolk and Suffolk NHS Foundation Trust... use the links below to read these.

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Norfolk & Suffolk
United Kingdom

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