Band 7 Senior Practitioner - 999 and 111 Response, Bradley Stoke

Avon & Wiltshire Mental Health Partnership NHS Trust
Bradley Stoke
£41,659 to £47,672 a year (pro rata)
Closing date
6 Oct 2022

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Band 7
Contract Type
Full Time
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This post is for a Senior Practitioner (Nurses, OTs and Social Workers -including AMPHs) .

The Emergency Services Triage team and 111 service in BNSSG has been shortlisted for two national awards in 2022 due to its innovative approach in providing mental health specialism to people in distress in these pathways.

The service provides mental health specialism to the Emergency Services from within the Ambulance Control Room in Bristol, informing decisions on Ambulance and Police dispatch to live incidents. The service also provides blue light mental health response to scene.

The service also operates in another location providing remote support to people in distress calling 111. This is also fully integrated with a physical health service offering prescribing and a holistic approach to callers.

This role will be a 24/7 shift pattern rotating between front line 999 work to a supervisory role in 111 overseeing non registered call takers and providing direct intervention with more complex calls.

The role will be based in both the Ambulance control room in Bradley Stoke Bristol and the 111 Mental Health Clinical Assessment Service in Brislington Bristol.

This is a popular team of over 40 staff with a vast range of background and skills.

Travel expenses will be paid when working away from main team base.

If you are considering relocating to the region we can offer up to £8,000 relocation expenses (subject to terms and conditions)

Main duties of the job

You would form part of a multi agency team working alongside emergency service and 111 colleagues to support individuals experiencing mental health crisis and requiring an emergency response

You will be working collaboratively with leads from Police, Ambulance and Fire services and be triaging people of all ages whether they have a learning disability, personality disorder, substance misuse or other mental health issue at the first point of 999 call

1) working in the Ambulance control room having oversight and direct clinical interaction with Ambulance related Mental Health across the South West region. You would directly assess more complex patients through the telephone or video , you would also managed and prioritise the caseload of 999 calls awaiting an Ambulance or Police dispatch and direct the team of clinical and non clinical staff to respond appropriately.

2)Working as a mental health clinician responding to 999 mental health calls in a blue light response car or mental health ambulance working alongside Ambulance colleagues and providing assessment and signposting at scene.

3) Working in the 111 Mental Health clinical assessment service alongside medical experts including GPs , paramedics and Nurses. You would look for calls that may be mental health in the 111 queue and direct your team of registered or non-registered staff to respond appropriately. You would also directly remotely assess or give advice directly for more complex calls.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job description Job responsibilities

Key Result Areas1. Under the direction of the Team Manager to be responsible for developing and leading an efficient mental health service for a defined population in accordance with commissioned services.

2. To develop and support a service that delivers high quality effective health and social care interventions which lead to positive outcomes for service users and carers.

3. To lead by example, motivating and empowering others and promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process.

4. To support the team manager to ensure staff within the team ensuring effective processes where this is delegated.

5. To proactively work towards continuous service improvement by positively assisting in the planning and development of services. This could include participating in the design and introduction of a new service, communicating effectively with staff about proposed changes and gaining commitment for change.

6. To support the team manager to supervise and authorise decision making on issues requiring statutory intervention including all aspects of initial investigations and necessary follow-up action.

7. To maintain an awareness of complex cases and projects for which allocated staff are responsible and ensure the team manager is appropriately informed regarding cases of particular risk or concern. This role does not include carrying a caseload.

8. To be responsible for the effective management of workload.

9. To support the team manager to manage the performance of all designated specialist practitioners and mental health workers within the team in line with the requirements of care co-ordination so as to ensure that consistent clinical and quality standards are maintained.

10. To ensure close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of the care plan, through effective liaison roles between Trust services and the commissioners.

11. To ensure appropriate compliance with Trust and Local Authority policies in relation to people management activities. These include recruitment and selection activity, effective sickness and attendance management and the application of standards in relation to conduct and performance at work as well as undertaking regular practice and management supervision.

12. Where indicated, to be responsible for ensuring ongoing completion of staff appraisals and that all team members have a development plan linked to the KSF.

13. To provide and ensure an effective learning environment for student placements across all professions.

14. To maintain a skill mix within the team which provides effective agreed services which can respond to statutory requirements, in line with relevant professional guidance and norms established by the Trust.

15. To support the team manager to manage the performance of the team as measured by key performance indicators defined nationally and locally, and set out in the SBU Balanced Scorecard covering both health and social care parameters.

16. To undertake investigations into complaints from service users and carers, untoward incidents and staffing matters, preparing reports as needed and working in partnership with others to meet required deadlines.

17. To be responsible for ensuring health and safety and other relevant risk assessments are undertaken, delegating responsibility as appropriate. This includes infection control.

18. To ensure appropriate systems are in place at team level to engage in integrated governance activity.

19. To engage with and contribute to relevant SBU and corporate management and governance forums.

20. To ensure the complete and accurate recording of all clinical and performance data on relevant paper and electronic systems (eg Rio, MHIS, CAST, CAD)

21. To ensure that case records and data are collected within approved policies and that data held on computer systems are accurate, so as to enable planning and monitoring of services.

22. To support the team manager to be responsible for ensuring compliance with defined quality standards such as CQC, CNST and Standards for Better Health, identifying responsibility within the team for key roles including infection control and emergency planning.

23. To support the team manager to be responsible for maintaining up to date evidence of quality and safety outcomes and providing these as required for inspection.

24. Dependant on the team location, to ensure relevant contributions are made by the team to the effective management of Trust estate and facilities.

25. Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training by making use of and providing, effective feedback, coaching and appraisal.

Person Specification Essential Essential
  • 2 years post graduation experience working within mental health
  • Evidence of risk assessments experience/skills
  • Acute front line mental health assessment experience
  • Relevant registration
  • Formal qualification in delivering training
  • evidence of therapeutic training Inc. CBT/DBT/EMDR etc
  • Evidence of leading on decision making
  • understanding of IT systems used (RIO, connecting care or equivalent)

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