We are seeking to recruit a passionate, knowledgeable and dynamic Operational Service Manager to join our Urgent Care Services in Coastal West Sussex.
The role is a fixed term role for 18 months.
The Urgent Care Services are a collaboration of our Crisis Resolution Home Treatment Team (CRHTT), The Haven at Meadowfield Hospital, A&E Liaison and the MHDU (Mental Health Decision Unit) based at Worthing General Hospital. All of these services are integral to our Urgent Care Pathway.
Candidates must be able to demonstrate a wide range of experience and ability in operational management including service innovation, partnership working, managing change, recruitment, retention and development of a workforce able to deliver the highest quality care. A track-record of service user / carer involvement and evidence of responsiveness to service user and carer feedback is essential. You will need to be a registered mental health professional, and passionate about delivering excellent services.
Main duties of the job
- To work effectively within a multidisciplinary setting, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated (managerial/professional) leadership.
- Achieve an agreed set of performance targets.
- Provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings ensuring maximum value in terms of clinical and cost effectiveness.
- To contribute in the planning and delivery of service objectives.
- Respond to Serious Untoward Incidents (SUIs), complaints and communications, ensuring timely and thorough investigation, effective communication of recommendations and closely monitoring actions to ensure they are fully implemented
- To be part of on call manager rota.
We provide mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.
This is an opportunity to join an organisation which sets a high priority on the development of services which are responsive to service user and carer's views and to work with dedicated and supportive colleagues. The trust is committed to strong integrated, collaborative leadership between managers and clinicians.
Working here offers continued training and development, variety and a rewarding challenge, plus the benefits of living in Sussex, by the sea, in the beautiful South Downs or in any one of the exciting towns and cities we have to offer.
We'd love you to join our organisation that is rated 'good' overall and 'outstanding' for caring by the CQC. Our staff agree, with 82% of people in our recent staff survey telling us that they recognise that care for patients is our top priority.
Other key staff survey results include:
- 70% highlighting flexible working opportunities as a key point for satisfaction at work
- 79% reporting feeling able to make suggestions to improve the work within their team
Job description Job responsibilities
- Work effectively within the Leadership Team facilitating trust, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated (managerial/professional) leadership.
- Achieve a defined set of performance targets, in accordance with contractual requirements and the performance framework for Monitor, the Care Quality Commission, and other relevant statutory and professional bodies.
- Provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings, ensuring maximum value in terms of clinical and cost effectiveness.
- To actively contribute in the planning and delivery of the business objectives, service plans and change projects, ensuring customer focus, consistency, quality, and cost effectiveness.
- Respond to Serious Untoward Incidents (SUIs), complaints and communications, ensuring timely and thorough investigation, disseminating recommendations and monitoring that actions are fully implemented
Person Specification Qualifications Essential
- Educated to degree/ diploma level with a relevant qualification or equivalent experience
- Clinical/post graduate management qualification or equivalent level of experience and proven ability to perform at this level
- Extensive experience of and demonstrable achievement in managing health/social care services
- Management of resources and good track record with change management, efficiency savings and financial recovery plans
- Experience of modernising services without additional resources
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
- Experience of project management and imaginative planning
- Experience of managing a diverse practitioner team (multi site)
- Measurable track record in involving and motivating staff to improve performance.
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