As our Team Manager you will be in a position to lead and inspire our well established community of Intensive clinicians here in Wiltshire. Our goal is to deliver high quality, patient centred and effective care to our patients and their carers.
You will work alongside our Senior Practitioner to deliver robust and holistic management, a high standard of clinical output and caseload management. This will be underpinned by robust and effective individual and team supervision processes.
Our core values are Passion, Respect, Integrity, Diversity and Excellence. We live by these values in our day to day patient engagements and we believe that each and every patient contact counts. We prioritise the wellbeing of our staff and we foster an environment that is inclusive and compassionate.
If you possess our core values, please do apply.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Main duties of the job
The North Wiltshire Intensive team are looking for a highly motivated and enthusiastic Band 7 Team Manager.
The role will work closely with our acute colleagues in general and psychiatric hospitals and support the pathway of service users who require mental health support in community settings within a crisis pathway. You will support your colleagues in a managerial capacity to deliver a evidenced based, quality crisis service.
You will manage the North intensive team to deliver high qualities interventions across the locality. You will support the flow of service users undertaking Mental Health Act assessments in the community and at the Places of Safety. You will also work closely with our inpatient and other Intensive Teams.
The post holder would require excellent organisation, managerial and communication skills. If you are wishing to develop and enhance your skills in a very central and crucial role, please get in touch. This is primarily a Monday-Friday 9-5pm role.
About us We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust)
a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
Job description Job responsibilities
Under the direction of the Service / Sector Manager to be responsible for leading and managing a modern, efficient mental health community service for a defined population in accordance with commissioned services.
With the support of the Senior Practitioner and/or the medical consultant to lead and manage the delivery of high quality effective health and social care interventions which lead to positive outcomes for service users and carers.
To lead by example, motivating and empowering others and promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process.
To line manage all staff within the multi-disciplinary team ensuring effective processes where this is delegated
To proactively work towards continuous service improvement by positively assisting in the planning and development of services. This could include participating in the design and introduction of a new service, communicating effectively with staff about proposed changes and gaining commitment for change.
To manage the health and social care budgets, authorising and controlling spending to ensure the best use of resources within agreed policy and financial regulations.
To supervise and authorise decision making on issues requiring statutory intervention including all aspects of initial investigations and necessary follow-up action.
To maintain an awareness of complex cases and projects for which allocated staff are responsible and ensure the service manager is appropriately informed regarding cases of particular risk or concern. This role does not include carrying a caseload.
To be responsible for the effective implementation of the CPA process within the team, including the effective management of workload.
To be responsible for the effective and accurate use of care clustering including the use of the Cluster Allocation Support Tool as required by the Trust.
To be responsible for the implementation and review of processes that ensure safe and effective transfer/discharge/step up/step down of service users to and from the team.
To ensure that an effective caseload management system is used to manage access to care and treatment, that capacity is managed effectively, and every service user is allocated a care co-ordinator (including cover arrangements when a care co-ordinator is absent and that this is effectively communicated to the Service user and their carers.)
To manage the performance of all designated care co-ordinators within the team in line with the requirements of care co-ordination so as to ensure that consistent clinical and quality standards are maintained.
To ensure close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of the care plan, through effective liaison roles between Trust services and the commissioners .
To ensure appropriate compliance with Trust and Local Authority policies in relation to people management activities. These include recruitment and selection activity, effective sickness and attendance management and the application of standards in relation to conduct and performance at work as well as undertaking regular practice and management supervision.
To be responsible for ensuring ongoing completion of staff appraisals and that all team members have a development plan linked to the KSF.
To provide and ensure an effective learning environment for student placements across all professions.
To maintain a skill mix within the team which provides effective agreed services which can respond to statutory requirements, in line with relevant professional guidance and norms established by the Trust.
To manage the performance of the team as measured by key performance indicators defined nationally and locally, and set out in the SBU Balanced Scorecard covering both health and social care parameters.
To undertake investigations into complaints from service users and carers, untoward incidents and staffing matters, preparing reports as needed and working in partnership with others to meet required deadlines.
To be responsible for ensuring health and safety and other relevant risk assessments are undertaken, delegating responsibility as appropriate. This includes infection control.
To ensure appropriate systems are in place at team level to engage in integrated governance activity.
To engage with and contribute to relevant SBU and corporate management and governance forums.
To ensure the complete and accurate recording of all clinical and performance data on relevant paper and electronic systems (eg Rio, MHIS, CAST)
To ensure that case records and data are collected within approved policies and that data held on computer systems are accurate, so as to enable planning and monitoring of services.
To be responsible for ensuring compliance with defined quality standards such as CQC, CNST and Standards for Better Health, identifying responsibility within the team for key roles including infection control and emergency planning.
To be responsible for maintaining up to date evidence of quality and safety outcomes and providing these as required for inspection.
Dependant on the team location, to ensure relevant contributions are made by the team to the effective management of Trust estate and facilities.
Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training by making use of and providing, effective feedback, coaching and appraisal.
Person Specification Professional Registration and training Essential
- Registered as a mental health practitioner with professional qualifications in a relevant discipline. For nurses RMN ( parts 3 or 13 of NMC register)
- Formal management qualifications
- Significant post-qualifying clinical experience obtained in a variety of settings, at band 6 or equivalent
- Significant supervisory experience with clear evidence of effective people management skills including clinical supervision, sickness management, performance, conduct issues
- Experience of motivating and engaging others in challenging situations to maintain progress towards goals
- Able to articulate an advanced and detailed understanding of the relevant legal frameworks/legislation including CPA process, Mental Health Act , Mental Capacity Act, and Safeguarding, in order to lead and manage others
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