CFYP Senior Crisis Care Practitioner

Norfolk & Suffolk Foundation NHS Trust
£33,706 to £40,588 a year per annum / pro rata
Closing date
6 Oct 2022

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Band 6
Contract Type
Full Time
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Job Details

Is a role where you can provide a safe and calm space for people suffering from mental health crisis appealing to you?

Our vision is to ensure that all service users, carers and professionals have access to a crisis service 24/7 that can provide support, advice and assessment in a compassionate, patient and recovery focused way. We believe that crisis is self-determined by the person or people experiencing the situation and that this requires an empathetic and non-judgmental approach, which holds those experiencing the crisis at the very centre.

Join us as a senior crisis care practitioner and turn that vision into reality.

Main duties of the job
We want to talk to enthusiastic and caring Mental Health Practitioners with experience of working within a mental health setting, to lead on Children Family and Young Person element for our service in Norfolk. We want people who are passionate about crisis work and ensuring safe and effective interventions are delivered to service users, their families and other professionals. We would welcome a passionate and skilful clinician who empowers others and be able to support a culture of change within crisis.

We are looking for compassionate colleagues with experienceof working across CAMHS, LD & Autism, Adult and Later life and who have the enthusiasm to undertake additional training as part of our staff training programme for crisis. You may feel you want a change from working in an inpatient setting but want to remain on a 24/7 shift pattern.

Our team consists of a variety of great individuals from all backgrounds and skills, who feel passionately about supporting young people and what we do.

Whilst experience in working with children and young people would make you perfectly suited to this role, we are really open to welcoming people from clinical backgrounds who have experience in other areas of mental health. We understand that you will be able to bring with you a wealth of skills and experience to the team and would welcome new ways of thinking.

About us

We are looking for a dedicated mental health professional with either Nursing, Social Work or Occupational Therapy qualification. We would love to hear from you if you have experience in working with people who suffer with mental health difficulties, and you have at least 12 months post qualification experience in a mental health setting or similar.

This is an opportunity to grow your management skills, take on responsibilities and help us shape and grown our service. No two days will be the same, but they will include elements of working in an MDT team, providing telephone triage assessments and supporting and guiding service users through crisis in our contact centre.

You will also have the opportunity to co-coordinating shifts, provide clinical oversight and support to practitioners, supporting with teaching and training opportunities, leading on staff development and being a visible role model that echoes the values of the trust and the vision of the service.

We are proud of our culture of honesty, team involvement and ownership of quality patient care with job satisfaction. There will be opportunities to be involved with training, strategy and service development.

Benefits included with this role are:
  • NHS pension
  • comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service

NHS discounts and many more.

Job description
Job responsibilities

We are based at Hellesdon Hospital, Norwich, providing a vital telephone-based service across Norfolk, receiving calls via 111 where callers have selected the Mental Health Option. By joining us in this role you will be able to help us shape and grow how the service develops.

We are looking for people who see challenges as opportunities and will have the ability to influence, inspire and energise others, as well as work with peoples strengths to make an all-round better working environment.

We are committed to developing people professionally and are keen to support individuals who are looking to take their first step into a more senior role.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other and are looking forward to welcoming you!

I have recently started with the team, and they have all been so welcoming and supportive. I feel that working within FRS, I can make a difference, by providing a kind ear, professional advice to callers and mentoring staff
  • Answering calls from Service Users and professionals
  • Triaging and assessing over the phone
  • Safety Planning
  • Documentation of above including referrals, Notes, referrals to other teams
  • Liaison with other professionals and teams
  • On occasion, creating formulations and plans for our regular callers
  • Taking lead/champion subjects such as: Children, Family and Young Persons.
  • Youth, Drug & Alcohol, perinatal, etc.
  • Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings
  • Face to face assessments where appropriate
  • Shadowing other teams where appropriate/possible
  • Brief intervention over the phone where appropriate
  • Quality Improvement including auditing notes

**This post attracts a recruitment premium of £3,000 (pro-rata for part time roles). This is a one off payment with half paid on appointment and half paid after the completion of a satisfactory probation period (6 months). The premium is taxable. Please note that should you leave employment, or choose to move to an alternative post within the Trust that does not attract this recruitment premium, you will be required to reimburse all or some of the payment. Please note this recruitment premium is for external applicants only. and not applicable to newly qualified nurses**

Person Specification
  • Nursing degree or equivalent, Dip OT, Clinical Psychology or Equivalent Mentorship qualification or ENB 998
  • Ongoing professional development working towards degree level
  • Higher degree or post graduate certificate in area of clinical / therapeutic practice

  • Willingness to train to become Sign-off Mentor
  • Good to great management course, or equivalent

  • Able to demonstrate an appropriate level of knowledge of mental health practice from previous experience
  • Demonstrate effective risk assessment and risk management experience
  • Experience in the delivery of clinical interventions
  • Experience in working in team delivering person centred treatment packages

  • Experience in delivering group based interventions
  • Experience in supporting service development

  • Excellent communication skills
  • Competent assessment skills
  • Effective analytical and decision-making skills
  • Care planning skills
  • Risk assessment knowledge and skills
  • Competent and effective treatment skills
  • Able to effectively prioritise own workload

  • Management of Suicide Training
  • Medicine Management Safeguarding training

  • Knowledge of medication and the monitoring of its effects
  • Knowledge of psychosocial Interventions
  • Understanding of the policies and guidelines both local and national e.g. National Institute for Clinical Excellence Guidelines

  • Developing knowledge of local wider systems and networks
  • Knowledge of health Promotion

Any attachments will be accessible after you click to apply.



Priscilla N&S

“Welcome to Norfolk and Suffolk foundation Trust, we provide an extensive range of mental health services across two counties , working with our communities and partners we continue to develop and transform our services so we can really meet the needs of the people we serve .We are an organisation which truly values nurses , acknowledges the special , unique skills they bring and is committed to developing clinical, academic and leadership pathways whilst supporting, nurturing and caring for you .We have strengthened nurse leadership, created Nurse Consultant , Advanced Nurse Practitioner and Clinical Nurse Specialist roles with many more expected . We have over 80 Non medical prescribers and will continue to support more each year .  Nursing In NSFT is not without its challenges but we have used them to create opportunities, to learn, to improve and to work differently . Our absolute priority , our number one aim is to improve the care we provide and we will achieve this. Join us and be part of something very special" - Diane Hull, Chief Nurse

Diane Hull - NSNHSFT

Norfolk and Suffolk NHS Foundation Trust is the main provider of specialist mental health services for the counties of Norfolk and Suffolk, serving a population of 1.6 million people. We are a large organisation covering a wide geographical area divided into ‘Care Groups'. There are also Care Groups supporting children, family and young people’s services, and specialist services, including Forensic mental health services.

Each Care Group has its own Leadership team, with the aim of supporting clinically led decision making locally, to support the needs of people accessing services. 

We have inpatient facilities across both counties with smaller bases in rural locations. Many of the Trust’s services are offered in the community, enabling people accessing services to receive the support they need in an environment familiar to them.

At NSFT we believe in recovery and wellbeing, and understand the importance of good physical health, maintaining relationships and achieving a balance between treatments and continuing an active life.

The people in our care, families and carers are at the centre of all aspects of all we do and are vital in helping shape and support our service strategy. Our strategy supports and enables people with mental health problems to live a fulfilling life and make their personal recovery journey. 

Norfolk and Suffolk, in the East of England are some of the safest places to live in the UK, with low crime rates making it a community to be proud of. Housing prices are frequently cited as a reason to move here, as you get an incredible amount for your money compared with other major UK cities.

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About our location

Norwich in Norfolk has something for everyone. It has retained a strong local identity and, with that, a sense of community. Locals say hello to each other, baristas remember our coffee orders and you’ll be among the first to know about interesting local projects.  This strong sense of community, along with excellent shopping, eating out, affordable house prices and excellent schooling is why Norwich has been ranked by the Guardian as the UK’s best city to work in.

Ipswich in Suffolk is steeped in history, yet full of life. According to The London Economic, affordable house prices and hourly commutes to London have earned Suffolk’s county town a slot in their top ten property destinations. “In Ipswich we have got a fantastic cultural offer far better than what towns and cities bigger than us are offering.  We have got very good transport links, especially to London, and house prices are a lot cheaper in the area.

One of Norfolk’s most famous stretches of beaches, Great Yarmouth attracts around six million tourists each year! Situated at the mouth of the River Yare, this old port town is home to beautiful golden sandy beaches and neighbouring towns and villages with scenic views and homely charm.

Full to the brim of history and with a vibrant town centre, King’s Lynn is the ideal destination to enjoy the superb mix of history, shopping and entertainment on offer!  A small, historic market town, King's Lynn is the perfect place to live and work, with fantastic train links and short drives to fantastic beaches.

Bury St Edmunds in Suffolk is a unique and dazzling historic gem. An important market town with a richly fascinating heritage, the striking combination of medieval architecture, elegant Georgian squares and glorious cathedral and abbey gardens provide a distinctive visual charm. With prestigious shopping, an award-winning market, plus variety of attractions and places to stay, Bury St Edmunds is under two hours from London and convenient for Cambridge.

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For family members who love (or need) to travel, you’re ideally located. Trains run to and from London every 30 minutes from both Ipswich and Norwich, and there are direct rail services from Manchester, Nottingham and Cambridge.   Both counties are well connected to major road networks and Norwich has an international airport. 

Some of our valued employees have told their story of working at Norfolk and Suffolk NHS Foundation Trust... use the links below to read these.

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Norfolk & Suffolk
United Kingdom
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