The Service Lead is a key management role and is responsible for the planning, organisation and delivery of services including the management of staff and budgets. The main aims are to provide timely, efficient, and effective operational service management for their service, ensuring that these services are responsive and innovative.
The post holder will also lead on projects to improve service delivery and patient experience.
The post holder will also develop services in the borough in partnership with commissioners, other statutory agencies, the independent sector, service users and carers. They will ensure the delivery of high-quality care and maximise the use of available resources, meeting financial and other corporate targets.
The postholder will work across the partnership with C&I to look at good practice and service provision across NCL.
Main duties of the job
The post holder will be responsible for a portfolio of Older People's services, including: The Oaks Ward: 20 Bed Acute Assessment Ward (Functional & Dementia) Silver Birches: 13 Bed Acute Assessment Ward (Dementia) Cornwall Villa: 13 Bed Treatment Ward (Functional) Community Mental Health Team, includes Intensive Support Team function Hawthorns Recovery Day Unit (Functional) Enfield Memory Service Psychology Department for Older People ECT department (Trust-wide service)
The post holder will provide assurance that robust systems of governance and performance are in place and that high quality client led services are being developed and delivered.
The post holder will work in partnership with the local authority, other Trust and GP Networks as required. Please note interviews will take place on 4th October 2022.
At Barnet, Enfield and Haringey NHS Community and Mental Health Trust our staff and service users have worked closely to create a set of values that make sure people who use our services get the best possible chance of a rapid recovery.
The Trust's values are:
- Being Positive
- Working together
By coming to work at Barnet, Enfield and Haringey NHS Trust you will be joining a multiple award-winning, combined mental health (MH) and community Trust providing local, regional and national healthcare services. We are one of the largest employers in North London with over 3000 staff delivering a range of mental health and community services to a population of over one million.
Job description Job responsibilities
- Responsible for the visibility of leadership, knowledge of services and specific issues within the portfolio of services and for upholding and role modelling the values, behaviours and standards expected of all employees in the Trust.
- Ensure the vision, purpose and objectives of the services are understood and embedded in the service plans, objectives, and staff appraisals.
- To be the senior Operational Manager responsible for the services ensuring their quality, performance, productivity, financial and contracting requirements are met.
- Develop a cohesive operational team and together develop clear work plans for assurance and improvement within the service.
- Provide leadership and direction to staff teams and individually to direct reports.
- Lead planning, reviewing and reporting on financial, performance and quality assurance plans for all services within the remit of this post.
- Promote a leadership style that acknowledges staff contribution and enhances motivation and development at all levels.
- Contribute to system integration through effective collaboration with peers and partners within the local health, social care and voluntary services as well as across the partnership with C&I.
- Identify and pursue new and existing service development priorities in line with the Trusts transformation programme.
- Responsible for ensuring effective patient/service user flow through the service.
- Lead on the development of practices and protocols required for the service.
- Develop and implement a service delivery plan to meet service needs and contribute to the annual planning process of the Trust in line with agreed corporate objectives and priorities.
- Plan and manage the implementation of projects to modernise services and to improve facilities and working practices to meet organisational and service delivery plans.
- Ensure strong financial service performance against plans through identification of problems at an early stage and the initiation of corrective action.
- Support the Trusts performance management framework and be accountable for achievement of national access targets, taking corrective action as required.
- Contribute to the development of the strategic direction and annual business planning of the service and to assist in the determination of policy and strategy.
- To support the Managing Director in setting the strategic direction of the service, taking into account local, NCL wide and national priorities and to ensure corporate objectives are addressed within the local service business plans.
- Ensure there are robust and effective managerial and professional supervision arrangements within the local service for health staff and for social care staff in accordance with the partnership agreement
- Develop and assist the liaison between the Trust and Commissioners and maintain a productive dialogue with external statutory and non-statutory agencies.
- Ensure systems are in place to monitor performance, contract activity, service quality and user and carer satisfaction.
- Support recruitment and ensure succession planning and development of clinical and managerial leaders.
- Be responsible for dealing with and resolving staffing problems in a positive and constructive manner that cannot be resolved at a local level.
- Manage direct reports to ensure systems are implemented to manage, supervise, appraise and communicate to all clinical service staff in the service.
- Ensure staff operate to standards required by the regulators and the Codes of Practice of relevant professional bodies and comply with Trust policies and procedures.
- Provide day-to-day management within the Service, ensuring that staff are able to contribute effectively to the achievement of objectives and targets
- Ensure that systems are in place to engage with staff and support them through Health and well being initiatives.
- Deliver to time and budget against specific projects as allocated, relating to specific new service developments or service improvement.
- Synthesise contracts agreed with Commissioners into existing capacity plans to achieve a balance between anticipated demand and available capacity. Increase or decrease clinical capacity to maintain an efficient balance between capacity and demand as required.
- Participate in the delivery of a robust planning cycle to define the activity levels, capacity, systems and processes required to achieve all standards.
- Ensure that the Divisions set improvement goals which incorporate local, NCL, national and international benchmarks as appropriate and review progress against these.
- Develop and implement effective reporting arrangements across the Trust to accurately record and monitor performance key deliverable and to pro-actively manage any variances.
- Establish systems to oversee the financial improvement programme assisting in the formation and delivery of the programme
- Ensure the delivery of all agreed activity plans to deliver the agreed level of income associated with the division
- Ensure that systems are in place and sufficient data is available within the Division to monitor and track performance to satisfy reporting requirements.
- Prepare briefing reports to the Chief Operating Officer and Executive team/Board in relation to the performance of services within the Division.
- Work alongside the clinical and nursing leadership team to carry out root cause analyses and trend analyses of all complaint and adverse incidents.
- Work with Finance colleagues to ensure value for money and financial/budgetary activities are actioned across the divisions and implemented in a timely manner. Ensure that the services meet their CRES targets for the year and build into skill mix reviews.
- Comply with the Trust financial standing instructions and that financial obligations are met.
- Act as authorising signatory for capital and revenue budgets within agreed limits for the Division.
- Support the Divisions to meet their budgetary management responsibilities whilst supporting them to respond to internal and external demands placed upon them.
- Ensure patient safety and experience is at the centre of planning, analysis and delivery.
- Ensure that the Trust employs robust risk management of all clinical and corporate objectives.
- Ensure that the highest standards of governance and probity are maintained across the divisions by ensuring all resources within operational service delivery are managed in accordance with Trust policies and procedures.
- Develop and manage the implementation of systems, control process and risk management arrangements to support monitoring of compliance with clinical governance standards and other Trust wide policies and processes including best practice requirements.
- Ensure robust emergency planning and business continuity to provide resilience and management of internal/external incidents.
- Ensure effective collation, reporting and analysis of operational data and report as required.
- Manage the service budget.
- Be accountable to the Managing Director for the financial performance of delegated budgets.
- Be accountable for the effective deployment of staff within the service to ensure safe, effective and responsive services to patients and service users.
- Provide necessary, accurate and timely information to the Clinical Executive team, Trust Board and Chief Operating Officer to assist its decision-making process.
- In conjunction with Divisional colleagues negotiate with external agencies to secure additional income for the delivery of performance targets and to agree supporting Service Level Agreements and infrastructure.
- Communicate the Trust vision, values and strategic aims and objectives both inside and outside the organisation.
- Ensure effective arrangements are in place to communicate on both operational and strategic issues with managers and clinicians across the Trust
- Develop alignment with the clinical staff involving an understanding and appreciation of the Trusts targets and business objectives.
- Participate in the Trust on call rota and provide leadership, advice and guidance.
- Take part in the senior management on call rota.
- Participate in monthly night visits rota to services.
The post holder will be required to undertake any other duties and responsibilities within the framework of the post as determined by the Managing Director.
Person Specification Education Essential
- Professional qualification, related to NHS service provision
- Professional qualification in specialty of the service
- Significant experience in a postregistration or senior management role
- Demonstrable experience of managing services within health/social care including service delivery, quality, performance and staff
- Experience of managing projects/using quality improvement methodologies
- Ability to apply quality improvement methodology to improve services
- Ability to operate effectively in clinical operational environment with multiple stakeholders
- Demonstrate an ability to communicate service-related information to senior managers, staff and external agencies/partners
Any attachments will be accessible after you click to apply.