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Family Liaison Officer

Tees Esk & Wear Valleys NHS Foundation Trust
£41,659 to £47,672 a year per annum
Closing date
26 Sep 2022

View more

CBT Therapist / Other
Learning Disability
Band 7
Contract Type
Full Time
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Tees, Esk and Wear Valleys NHS Foundation Trust has created a Family Liaison Officer role (FLO) to support families, loved ones and carers through the difficult process of an investigation into a serious incident. The FLO will support families where a patient/service who is in receipt of Trust services or has recently been in receipt of services dies due to a patient safety incident.

This role has been in place in the Trust since 2019 and whilst family support is paramount in the culture of the Trust it is also a recognised requirement of the National Quality Board 2018 Learning from Deaths Guidance for NHS Trusts working with bereaved families and carers.

The role of the Family Liaison Officer (FLO) is to support families/loved ones or carers through the Serious Incident (SI) review process, ensuring that families are treated with compassion, ensuring openness and transparency as equal partners. The FLO will work closely with the SI Investigator to ensure that the families/loved ones views are heard.

Main duties of the job

The role requires the highest degree of compassion, sensitivity, professionalism, and integrity and will often involve supporting families who are newly bereaved by suspected suicide of a family member. The role will require you to work with families who are deeply distressed by what has happened and you must be skilled in facilitating difficult conversations.

About us

We are geographically one of the largest NHS Foundation Trusts in the country with an annual income of £423m and a workforce of over 7,500 staff operating from around 160 sites. Tees, Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services for the people of County Durham and Darlington, Teesside, North Yorkshire, York and Selby, serving a population of around 2 million people. We also provide additional specialist services to other parts of Northern England.

We deliver our services by working in partnership with 8 local authorities and clinical commissioning groups, a wide range of voluntary organisations, as well as service users, their carers and the public. The services are spread over a wide geographical area of around 3,600 square miles, which includes coastal, rural and industrial areas.
Our alues
The most important way we will get there is by living our values all of the time. These are:
  • Respect - listening, inclusive, working in partnership
  • Compassion - kind, supporting, recognising and celebrating
  • Responsibility - honest, learning, ambitious

Job description Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification Qualifications Essential
  • Educated to Degree Level in a clinical area such as medical, nursing or allied health professional.
  • Health professional qualification (e.g. registered nurse, occupational therapist etc)
  • Serious Incident review training.
  • Family Liaison Officer training
Experience Essential
  • Significant experience of working in a senior clinical or corporate role.
  • Proven ability to work independently and manage own workload.
  • Working in a clinical environment with experience of engaging with bereaved families.
  • Working knowledge of SI processes.
  • Delivering training.
Knowledge Essential
  • Knowledge of mental health and learning disability NHS Trusts.
  • Knowledge and understanding of NHS Serious Incident processes
  • Working knowledge of serious incident national frameworks.
  • Knowledge of local support services for those recently bereaved.

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