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Band 7 Senior Practitioner (Intensive Service - Urgent Care) Wiltshire

Avon & Wiltshire Mental Health Partnership NHS Trust
£41,659 to £47,672 a year From £40,057 per annum pro rata
Closing date
29 Sep 2022

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Band 7
Contract Type
Full Time
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An exciting opportunity has arisen for enthusiastic and forward-thinking mental health clinician to join our established team of practitioners. Applications are welcome from registered Mental Health Nurses, Social Workers and Occupational Therapists.

As a service we are moving in phases towards providing a core 24/7 mental health service as part of the major national implementation programme. The service will have a key role in enhancing the service available to people experiencing a mental health crisis. You will have a key role in developing this service.

You will be based within and work collaboratively with Medvivo staff at their base in Chippenham and enable NHS 111 callers to receive an appropriate mental health service where indicated out of hours.

You will work collaboratively with a range of internal and external teams and agencies to support and enhance current mental health urgent care service provision across the BSW system. You will inspire and support others to deliver a high quality and effective urgent care intensive service for service users and carers.

Main duties of the job

At present we operate 7 days a week 16.00 to 00.00 and from 09:00 to 00.00 weekends and bank holidays. We offer flexible working patterns to support the team with a healthy work life balance.

The role will be based within the headquarters of Medvivo in Chippenham located along the M4 corridor. You will clinically lead a desk based service coordinating and prioritising incoming work. Working collaboratively and supportively with Medvivo's multi-disciplinary health care team. The role will involve providing advice and guidance to Medvivo clinicians and other statutory and commissioned out of hours services. Key services will include Medvivo, Social Services, Police and Ambulance Services along with commissioned Place of Calm projects.

The role will include undertaking telephone based assessments and prioritising and co-ordinating responses from available AWP services operating across the Bath Swindon and Wiltshire (BSW) area. AWP BSW out of hours services include, Intensive Support Teams, Acute Hospital Liaison, Care Home Liaison, Police Control Room Triage and Health Based Place of Safety.

The role will include providing services such as; signposting, professional support and guidance, undertaking telephone SBAR assessments, coordinating responses from available resources as the Senior Clinician. The role will also work closely with the on call AWP Senior Manager and Executive on Call.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

Medvivo has an excellent reputation for providing round the clock health and care services that are rated highly by their patients and services users. Their commitment to delivering outstanding care was recognized by the CQC who ratted their services as Outstanding.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job description Job responsibilities

To lead and inspire the delivery of high quality and effective intensive out of hours Urgent Care mental health service for service users, carers and professionals calling the NHS 111 service.

To provide clinical leadership to ensure the appropriate care pathway is identified focussed on the management of risk and prevent hospital admission for service users with the most complex and acute needs where appropriate.

To co-ordinate, undertake and/or support the specialist assessment of physiological and/or psychological functioning for service users with complex and health and wellbeing needs, in an emergency for service users, who may be acutely unwell, distressed and in crisis.

To be responsible for, ensuring that calls made to NHS 111 enter an appropriate mental health care pathway using appropriate frameworks in line with evidencebased practice, including strategies to manage risk for service users with complex needs and their carers, bringing in other resources as required.

Within sphere of expertise and advanced practice, to be responsible for coordinating care for a small number of service users, also providing defined interventions to individuals on other workers caseloads. Support carers and other professionals ability to support the service user and to facilitate their relationship with service users and their carers.

Provide leadership with the Access Service Manager, to ensure the service develops and maintains excellent clinical standards and effective caseload supervision; this will be underpinned by robust and effective processes.

To oversee and ensure, across the service, that there are effective risk management plans and strategies, for service users and carers, taking account of risks to service users, carers, the organisation, staff and the public.

To develop and maintain, good partnership working with other services throughout all urgent care episodes, including core partnership working with Medvivo 111 staff and regular liaison with other statutory agencies. Including the Police Service, Ambulance Service and Social Service Emergency Duty Teams. In addition to Primary Health Care Teams, inpatient and intensive services, the Third Sector and with nominated carers/advocates.

Develop and maintain communication with a wide range of people/services/ agencies about complex matters or in complex situations with the purpose of sharing developing or resolving difficult or complex issues for the benefit of service users/carer and the service.

To represent the organisation in a range of circumstances, settings, presenting, facilitating or explaining as appropriate and dealing with any questions or difficulties as they arise.

To personally build and lead others to build, hope inspiring relationships with service users, which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans.

To support the Service Manager in developing systems and processes for the effective management and monitoring of the team caseload, on a day to day basis, ensuring that time is prioritised effectively, and service users and carer receive the appropriate level of service.

To lead and promote a whole team approach within the service and across agencies to ensure a shared ownership of urgent care responses.

To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by developing and reviewing with others protection plans and management strategies, ensuring the appropriate sharing of information.

Personally and leading others to collaboratively and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experiences and success, and use small steps to move towards the persons goal.

To provide a leadership role across the out of hours service, in the absence of the Team manager.

To work with the Service Manager to ensure the continuing improvements to the service in line with organisational goals.

To maintain health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards.

Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.

To participate in, and deliver as required, management, caseload and clinical supervision in accordance with trust policy.

Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training by making use of and providing, effective feedback, specialist therapeutic clinical supervision, coaching and appraisal.

To adhere to professional codes of conduct ensuring required skills and competencies required are maintained.

Promote monitor and maintain best practice in health, safety and security of self and others, undertaking assessments and taking appropriate action where required.

Work with the Service Manager to develop a culture that promotes equality and values diversity.

Lead, practices, which enable effective team working across the BSW service.

To participate in on call rotas as required.

To participate in local arrangements in order to ensure consistent care to service users across the local geography.

Person Specification Qualification Essential
  • Registered Mental Nurse (RMN), Social Work qualification (CSS, CQSW or DipSW), Occupational Therapy qualification or Psychology qualification.
  • Current relevant registration with the NMC or HCPC
Experience Essential
  • Substantial post-registration experience gained working in front-line services, undertaking assessments and delivering therapeutic interventions including in the most complex clinical cases
  • Significant experience of assessing risk and developing risk management strategies
  • Substantial experience of caring for service users in community settings.
  • Experience of managing leading others

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