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Team Manager - Care Home Intervention Team

South London & Maudsley NHS Foundation Trust
£49,036 to £55,049 a year Per Annum Inc
Closing date
26 Sep 2022

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Senior Manager
Old Age
Band 7
Contract Type
Full Time
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We have an exciting opportunity for a Team Manager to lead our Croydon Care home intervention team (CHIT). This is a chance to lead a small team of dedicated professionals whilst also carrying a clinical caseload, and would suit someone with a passion for improving outcomes for older people living in care homes and working with people with dementia.

The service offers an assessment, formulation and care planning approach, based on the Newcastle model, for people over 65 (or younger with a diagnosis of dementia) living in care homes, who are displaying behaviour that challenges in the context of a diagnosis of dementia or other mental health diagnosis. It is a multidisciplinary team (made up of a consultant psychiatrist, clinical psychologists, community mental health nurses, an assistant psychologist and an administrator) which works closely with care home professionals. The service recently successfully obtained additional funding in relation to the Enhanced Health in Care Homes Agenda, and is using this to pilot new roles, in partnership with the Croydon Complex Care Support Team. The post holder will become an integral part of continuing to implement and monitor this exciting project.

Main duties of the job

The team covers care and nursing homes in the London borough of Croydon. The team manager is responsible for establishing and maintaining relationships with referring care homes, supervising the clinicians within the CHIT, and ensuring delivery of a safe and effective service which meets the needs of service users, carers and care homes.

You will need a current clinical qualification and experience of working with older adults or people with mental health difficulties. Alongside this you will be need to be able to work within non-pharmacological approaches to the management of behaviour that challenges, and support team members to do same.

Key responsibilities include:

To take overall operational management responsibility for the CHIT, including the day to day management of members of the team in liaison with professional heads and the provision of effective team leadership within the allocated budgetary framework. To ensure that the services provided by the Care Home Intervention team are well organised, responsive, needs led, user and carer focussed and of the best quality.To ensure that the team works closely with all those within a patient's care system including physical health care and social care professionals.

The maintenance of a clinical/practitioner role as negotiated with line manager.

About us

We will offer support and leadership from a leadership team classed as outstanding at the most recent CQC inspection.

The team is based at Purley Resource Centre (CR8 2NE) and the ability to travel to care homes across the borough is key.

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2). We also provide services and operate across other locations, such as London boroughs of Croydon, Lambeth, Lewisham and Southwark; and substance misuse services for residents of Bexley, Lambeth, Greenwich and Wandsworth.

Job description Job responsibilities

  • To ensure the effective operational management of the Care Home Intervention Team, including procedures to support receipt of referrals, assessment, allocation and closing of cases.
  • To ensure that all relevant organisational policies and statutory duties are complied with, including Safeguarding procedures and the Care Act 2014.
  • To arrange regular team meetings and seek to promote a working environment which is open, honest, supportive as well as forward and outward looking. To promote equality and value diversity. To actively promote the workplace as a learning environment encouraging everyone to learn from each other and from external good practice, policy and best evidence alongside appropriate training.
  • To ensure the efficient use of human resources ensuring safe levels of staffing which reflect the necessary and appropriate skill mix. To lead on the recruitment and selection of staff within the team in liaison with professional heads and in accordance with the Trust recruitment procedure, and facilitate effective induction and training of new staff.
  • To monitor sickness absence, annual leave, training and study leave, taking any appropriate management action as required in keeping with Trust policy and procedures.
  • Coordinate and delegate work and review staff performance. To work with professional leads to ensure arrangements are in place within the team for effective management and professional/clinical supervision of staff and caseloads. To ensure all staff are in receipt of regular appraisal and professional development support.
  • To develop and maintain procedures which result in good communication within the CHIT, across the locality and with external and partner agencies, particularly care homes. To develop and maintain strong working relationships with GPs, Social Service colleagues, other service providers and voluntary groups in order to ensure the promotion and development of seamless services for service users and carers across the Borough.
  • To represent the service at meetings and other forums as agreed by line manager. To attend regular stakeholder events and partnership groups as directed by line manager. To engage in activities that promotes the service to all relevant parties. To engage in events that develops the profile of the service both locally and nationally.
  • To ensure that clinical governance policy and procedures are implemented.
  • To ensure that all staff, service users and visitors adhere to the Health and Safety Work Act and other relevant legislation and ensure that the Trust's procedures are followed and all staff attend mandatory training.
  • Coordinate, monitor and review the use of the team's financial resources.
  • Support the implementation of integrated information systems e.g. electronic Patient Journey System and ensure timely inputting of information by CHIT members so as to support effective Trust reporting requirements and to ensure that clinical records are maintained to a high standard.
  • To undertake assessment and short-term care management and carry a small defined caseload. To work in co-operation with team members and other agencies to assess, develop, implement and evaluate high quality packages of client centred care.

Person Specification Qualifications Essential
  • Evidence of a relevant clinical qualification (RMN, OT, social worker)
  • Evidence of continued professional development
  • Training/Mentorship Qualification
  • Further training relevant to care of mental health of older adults
Experience Essential
  • Proven experience of using a range of professional and management skills within a community based service.
  • Evidence of substantial experience and knowledge of working with people who have memory problems and dementia and an ability to engage a team to implement this in a systematic way
  • Evidence of a flexible and sensitive approach to care and service provision.
  • Experience of project management/Quality Improvement
  • Experience of management and supervision of clinical and non-clinical staff
Knowledge Essential
  • Sound knowledge of current issues in the care of older people with dementia and acute mental health problems within the community
  • Working knowledge of all relevant legislation associated with mental health care, including MHA, Care Act, CPA and Human Rights Ac
  • An understanding of care management processes and policy framework in older persons care
  • Understanding of the role and function of other organisations providing services to older people with mental health problems
  • Recognition of own limitations, strengths and weaknesses and an ability to seek advice when necessary
  • Appreciation of the complexities of the clinical management role and how to balance clinical and non-clinical responsibilities
Abilities Essential
  • Ability to present ideas with clarity and in a persuasive and influential style and to a diverse audience
  • Ability to enthuse others, co-ordinate and motivate a team
  • Ability to build and maintain high standards of communication with a variety of personnel and agencies at all levels
  • Ability to negotiate and reach compromises in verbal discussions in a manner which inspires confidence and respect from others
  • Ability to lead and sustain change to ensure the promotion and development of seamless services for service users and carers
  • Ability to communicate effectively both verbally and in writing
  • Ability to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions
  • Methodical approach to work with attention to detail but still able to balance several tasks at once.
  • Innovative, creative and a willingness to try something new

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