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Senior Social Care Programme Manager

South London & Maudsley NHS Foundation Trust
£74,441 to £84,651 a year Per annum inc HCAS
Closing date
27 Sep 2022

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Senior Manager
Band 8C
Full Time
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An exciting opportunity has arisen for a social worker with leadership experience to be employed within the Complex Care Programme (CCP) within the South London and Community Partnership.

This is a fantastic opportunity to be involved in a cutting-edge Programme that has an excellent reputation across S London.

The SLP is a collaboration between the 3 Mental Health Trusts of Oxleas, South West London and St Georges, and South London and Maudsley NHS Foundation Mental Health Trusts. Its primary focus is to transform the way decisions are made and redesign pathways of care to achieve improved outcomes for those supported by the ICS (previously CCG) complex care budget which supports c1050 individuals at a cost of c£50m.

As well as leading projects at scale for those with complex mental health needs across the 11 boroughs in the footprint, the post holder will liaise with partners, particularly senior social care colleagues 'at place' to develop robust community health care interventions, focusing on rehabilitation, and develop bespoke personalised housing and support solutions which support people to sustain recovery in the community and promote independence.

Main duties of the job

The post holder will also give strategy and social care policy advice to help the Programme comply with all statutory, regulatory requirements ensuring integration and alignment with partners in achieving the above.

They will work collaboratively with stakeholders, with a particular emphasis with social care colleagues at a senior level, but also including service users, carers, mental health staff, and place leads, to develop robust community health care interventions, focusing on rehabilitation, and to develop bespoke personalised housing and support solutions which support people to sustain recovery in the community and promote independence.

They will particularly work with the borough pilot sites to identify gaps in provision and support the commissioning of services to meet needs - services which are built on a strength based and rights based approach. This requires significant work to be completed in planning, organisational design, service delivery implementation, financial modelling and engagement and agreement with Local Authority colleagues - identifying areas for collaboration.

About us

The South London Mental Health and Community Partnership (SLP) is a collaboration between Oxleas NHS Foundation Trust, (Oxleas) South London and Maudsley NHS Foundation Trust, (SLaM), and South West London and St George's Mental Health NHS Trust (SWLSTG) which between them delivers mental health services to a population of more than three million people. The partnership brings together clinical expertise, experience, and innovation, aiming to improve quality, use resources more effectively, and deliver best practice consistently to all patients. Since its inception, the SLP has been a resilient and effective partnership that has improved patient experience, introduced innovation, and developed new services across the 12 boroughs of south London.

Job description Job responsibilities

Strategic Development

To support the Programme Director to developand lead delivery ofthe strategic direction and approachfor the Complex Care Programme (CCP)

To give strategy and policy advice to help the Programme comply with all statutory, regulatory and NHS requirements ensuring integration and alignment with partners in achieving the above.

To attend fundingpanels as necessary to support decision making giving the Programme advice in relation to identification of social care needs and apportionment of S117 funding.

To attend and when necessary, chair the SPA and carry out trusted assessments with NHS inpatient units to determine eligibility of access to 100% health only funded placements eligibility which are consistent with NICE Guidance giving advice in the management of social care needs

To represent the CCP in local and regional commissioning discussions and give advice in relation to social care needs and statutory obligations of relevant parties.

Represent CCP at appropriate governance meetings, providing timely and quality data as requested, which is suitable for the participants.

To support the alignmentand delivery ofstrategic and commissioning plans to that of partners particularly with LA colleagues.

To leadon senior conversations about service delivery, configuration, and rationalisation of cross organisational services with the need to recommend new models of health and social care or delivery or new ways of working, including new roles. These will be high impact decisions for a large and complex group of stakeholders from health and local authority sectors, patients, and places. There may be implications for LA colleagues in service development, particularly if there are at scale solutions and an interface is required at place This may lead to the development of memorandums of understanding, partnership agreements or data protection assessments and agreements.

Capture and share learning across the SLP to contribute to the successful development of the programme strategy, in phase 2, ensuring future implementation programmes support the delivery of stakeholder ambitions and deliver service best practice. This will also involve sharing learning across the 11 Local Authorities in how partners work best together and potential learning in S117 funding allocation.

Programme Design & Delivery

Lead and manage projects as directed by the Programme Director, which fall under the complex care portfolio,ensuringkey stakeholdersupport throughoutand developingphasedimplementation plans.There will be a strong emphasis on leading the work of the programme at place and developing innovative solutions to support discharge for those individuals who remain in out of area locked inpatient settings with an emphasis on giving expert social care advice on how to support people in the community which may involve using opportunities within a legal framework or liaising with LA colleagues re: their S117 obligations.

Develop sustainable operational models, supported by robust data analysis and evaluation.

Identify areas for collaboration with LA colleagues in market management, contract development and management to ensure increased quality of care and value for money.

Explore other areas of development, to include, exploring with LA partners opportunities of developing trusted assessment and review processes, exploring opportunities for potential shared brokerage opportunities with social care.

Ensure alignment with other relevant local and national programmes of work and policy initiatives including social care policies and initiatives, working through ambiguity and uncertainty.

Ensure all processes in the programme management cycle support a strength-based model of care, are recovery focused and offer value for money

Stakeholder Engagement

Lead engagement with partners to encourage contribution and sustained commitment to the strategic complex care agenda, including key initiatives, strategic partnerships, and other decision making and direction setting activities- particularly with LA colleagues

Work collaboratively with key stakeholders to identify service user flow, in and out, facilitating timely resolution of bottlenecks and identifying current and future demand. This will involve the development of CAMHS transition processes to adult services policies as they relate to people being referred to the Programme (ensuring they are fully integrated with MH Trust and social care partner processes),

To act as a champion for the interests of patients and local people and involve them in programme development and decision-making.

Work with internal partners to procure new services including bespoke packages of care, ensuring best value, increased quality, and price convergence and ensure a robust appropriate interface with social care colleagues.

Partnership Working & Leadership

Identify, build and proactively develop effective stakeholder relationships between the SLP trusts, ICSs and particularly LAs by diplomatically managing the competing priorities that may occur in some environments.

Attending and representing the Programme at senior meetings across the system, such as DASS meetings, to update and discuss the programme etc.

Lead consensus building strategies across partner organisations, and actively manage potential blockages and competing opinions to deliver constructive and patient focused change.

Able toclearly articulate a compelling case for change to support improvements in the support required for people with mental health complex care needs, reflecting the cultural transition required to improve peoples care and experience

Develop partnership models with neighbouring SLPs initiatives/ provider collaboratives/social care leads to support patient flows, develop pathways and share learning

Promote positive relationships and open communication between all relevant stakeholders based on a culture of accessibility, mutual support and effective challenge.

Special Requirements

Demonstrate high standards of integrity when dealing with shared data or information and ensure individual and organisational confidentiality is maintained at all times

On occasion, required to work irregular hours in accordance with the needs of the role

Meetings will be confirmed as far in advance as feasible to avoid disruption to post holders other commitments/clinical rotas

Routinely expected to travel across south London

Thissecondment will behosted by South London and Maudsley NHS Trust and the post holder must therefore comply with SLaM policies and procedures.

Person Specification Qualifications Essential
  • Masters level qualification or equivalent knowledge or experience in health/social care management/business systems/financial management
  • A relevant qualification in project management or experience of working in a programme role of a similar level.
  • Recognised social work qualification
  • Current Social Work England registration
Experience Essential
  • Significant experience of applying knowledge and implementing recommendations in all Mental Health legislation and related health and social care law and best practice
  • Significant experience in the analysis, utilisation and presentation of complex information, in order to secure service change
  • Significant experience of being part of a large-scale cross-organisational change programmes with multiple project streams and in complex and politically sensitive environment.
  • Understand and use different forms of decision making and management styles appropriate to context.
  • Considerable senior management experience in a complex environment and with people with complex mental healthcare needs
Knowledge / Skills Essential
  • Knowledge of the needs of those with complex care needs
  • Understanding of the issues affecting Partner organisations, particularly LA's and the ability to build strong, effective and collaborative working relationships with success in working across professions and services
  • Exceptional communicator with the ability to build positive and productive relationships with the public, patients, service users and carers.
  • Ability to translate complex ideas into simple concepts and able to articulate these clearly both verbally through formal/informal presentations and written. Ability to move between detail and the bigger picture.
  • Ability to prepare high quality written reports and presentations for senior internal and external audiences.
  • Ability to challenge stakeholders about delivery and to hold to account where project targets have not been met, including ability to manage difficult dynamics within teams e.g., resistance to change or hostility
  • Experience of designing/ procuring bespoke packages of care or services for people with complex care needs

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