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Clinical Quality Manager

Hertfordshire Community NHS Trust
St Albans
£40,057 to £45,839 a year
Closing date
3 Oct 2022

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Are you a motivated, forward thinking clinician who is looking to further their management and leadership skills in an ever growing and evolving team? PALMS are seeking to appoint a Clinical Quality Manager who can work flexibly and is committed to supporting the full PALMS' team, their professional and personal development as well as CYP and their families across Hertfordshire.

PALMS is evolving and we want to welcome additional clinicians to be part of our vibrant and multi-disciplinary team who include Clinical Psychologists, Positive Behaviour Analysts, Systemic Therapists, Learning Disability Nurses, Psychiatrists, Mental Health Practitioners, Speech and Language Therapists and Outreach Workers.

We welcome applications from MDT colleaugues who will use their professional skills and experience to support the intervention pathways in PALMS.

Main duties of the job

The ideal candidate will be:
  • Passionate about and have a desire to contribute to change and development in a vibrant NHS team
  • Dedicated to supporting CYP with autism and/or learning disability and their families
  • Able to lead and manage a variety of team members supporting them in their professional goals
  • Able to challenge and motivate team members to ensure best outcomes for the service
  • Collaborative in their approach to work with families, networks, and others services
  • Able to work both in a team environment and autonomously
  • Able to maintain a high degree of professionalism when working in settings where there is a highly emotive atmosphere.
  • Flexible in their approach and have resilience under pressure

About us

PALMS (Positive behaviour, Autism, Learning disability, Mental health Service) works across Hertfordshire providing a specialist multi-disciplinary approach. PALMS is a CAMHS commissioned service which offers individually tailored support for children and young people (CYP), aged 0-18 who have a global learning disability and/or Autistic Spectrum Disorder, helping families to manage challenging behaviour, toileting, feeding and sleeping concerns which have not benefitted from community interventions and/or to support mental health needs which cannot be met with reasonable adjustment by other CAMHS services. Additionally, PALMS also supports problematic sexualised behaviours. Interventions include workshops, groups, individual therapy, parent as therapist sessions, and a family clinic. PALMS aims to keep children and young people with their families within Hertfordshire thereby improving outcomes for all family members.

PALMS predominantly applies narrative, systemic, positive behaviour, and bio-psycho social models adhering to the STOMP / STAMP and Transforming Care Agendas.

Job description
Job responsibilities

PALMS principally deliver a flexible service according to need and personalcircumstances, in a planned way. For example, for a full-time worker this equates to flexibly working 37.5 across the working week. PALMS are open to flexible working and therefore part time / job share would be considered, working a minimum of 0.6 WTE.

The post is Fixed Term for 2 years and will cover Hertfordshire with principle base in Sandridge Gate Business Centre, St Albans.

We have continued to support CYP and their families through the COVID19 pandemic embracing virtual working whilst continuing to offer face to face work where clinically appropriate. Virtual working offers flexibility to both team members and families and is now embedded in the PALMS team. We can offer you:
  • Regular clinical and professional supervision
  • Regular appraisal, personal development planning and opportunities for continuing professional development. This includes specific support with regards to fulfilling the PALMS role. Recent examples include the team undertaking training in Acceptance and Commitment Therapy (ACT), sleep assessment and intervention, and systemic and family practice.
  • Regular opportunities to meet as a team including peer reflection andIntervision.
  • Opportunities to work closely with a multi-disciplinary team and learn from other evidence based frameworks and approaches.
  • Opportunities to provide clinical supervision and line management to other members of the PALMS team as appropriate.
  • Opportunities to connect with local and national networks
  • Involvement in providing training.
  • 27 days annual leave, 29 if you have worked for the NHS for 5 years and 33 if you have worked for the NHS for 10 years, in addition to 8 days bank holidays.
  • Entitlement to the NHS pension scheme.

Closing date for applications will be midnight on Sunday 2nd October 2022 with interviews running Thursday 13th October 2022. Interviews will be run using Microsoft Teams and full details and instructions will be provided to successful candidates

Person Specification
Training And Qualifications
  • Degree or equivalent in relevant field
  • Professional Qualification (for example Doctorate of Clinical Psychology, RMN, DipSW, OT or equivalent) supplemented by for example: post graduate diploma; specialist training; experience; short courses; training to master's equivalent level.
  • Registration with appropriate professional Body

  • Management Qualification or equivalent experience

  • Significant post qualification experience of working clinically in a mental health and/or learning disability setting for children and young people (CYP) assessing, containing and managing complex cases in a multi-disciplinary setting.
  • Experience of communicating effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS.
  • Experience of Leading on Service Development.
  • Experience of taking a lead professionally.
  • Experience of managing complaints.
  • Experience of managing Access to Records requests
  • Experience of providing clinical supervision.
  • Experience of providing Line Management.
  • Experience of dealing with Safeguarding Incidents.
  • Experience of multi-disciplinary working
  • Experience of developing and delivering training and/or groups
  • Experience of taking a proactive role in service development.
  • Experience of leading on and reporting against Clinical Governance

Knowledge and Skills
  • Ability to make judgements involving highly complex facts or situations which require the analysis, interpretation and comparison of a range of options, which may be conflicting and where expert opinion differs or some information is unavailable.
  • Able to independently plan, organise and prioritise a number of competing demands on an individual and service level.
  • Able to manage highly emotive situations including distress and aggression and communicate complex information in this context
  • Up to date knowledge of policies and procedures and clinical issues relating to specific client group.
  • Knowledge of current developments specific to the PALMS remit and professional background.
  • An ability to utilise research evidence and design and implement research activities to inform service development and clinical practice
  • An ability to make autonomous clinical judgements involving highly complex facts and situations
  • Able to establish and maintain relationships with stakeholders, service user groups etc
  • Practical computing skills including the use of databases and spreadsheets

Personal Abilities
  • An interest in, and commitment to, working with children who have a learning disability and/or an autistic spectrum disorder and/or mental health difficulties.
  • Values that match positive behaviour practices.
  • Ability to think clearly, and express self.
  • Positive interpersonal skills
  • Ability to establish and maintain professional relationships
  • Ability to provide both clinical and managerial leadership.
  • Ability to work independently, reliably and consistently
  • Ability and willingness to work flexibly including evenings and weekends.
  • Capable of using initiative and maintaining professional boundaries.
  • Ability to concentrate for prolonged periods
  • Ability to use supervision appropriately and effectively.
  • Ability to lead and work as part of a 'virtual team'.

Other Specifications
  • You must hold a full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).

Any attachments will be accessible after you click to apply.

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