NMHT Open Door Team Manager

Pennine Care NHS Foundation Trust
£38,890 to £44,503 a year per annum
Closing date
25 Sep 2022

View more

Senior Manager
Band 7
Contract Type
Full Time
You need to sign in or create an account to save a job.
The post holder will be expected to provide clinical leadership andoperational management for the Open door team (previously the AccessTeam) and the Senior Mental Health Practitioner Pathway within theNeighbourhood Mental Health Team (NMHT)The Open Door Team offers a single point of entry into mental healthservices by the screening and triage of all referrals received. The team sitswithin the Living Life Well Neighbourhood Mental Health Team whichprovides assessment and brief interventions for service users who requiresupport signposting and short term intervention from Primary care mentalhealth services.The NMHT currently operates 5 days per week from 9am to 6pm.The post holder will ensure all service users are provided with a highstandard of care to meet their individual needs and that a safe environmentis maintained at all times.The role will also assist the Service Manager to provide clinical andmanagerial leadership for the NMHT team, manage the operationalrequirements of the services and work in partnership with all stakeholdersto provide an accessible service.The post holder will carry a reduced clinical workload providing mentalhealth assessment, follow-up and outcome planning in line with the needsof the service users.

Main duties of the job

An exciting opportunity is available for an experienced Mental Health Practitioner to take a leadership and management role within a newly established mental health service working across the borough of Tameside and Glossop.

The team provide the single point of entry function for mental health support in the borough and also deliver short term holistic care as part of the the Neighbourhood Mental Health Team which provides support to individuals requiring advice, signposting and short term intervention within the primary care setting.

This role will provide leadership and line management to the team and will be an excellent development opportunity, providing the successful candidate with experience of service development in an exciting and innovative service.

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Job description Job responsibilities

Main Duties and Responsibilities Support the management of the NMHT providing clinicalleadership, supervision, support and consultation to all staff in linewith relevant clinical pathways as outlined in the operationalprocedures. Be expected to undertake and support the team to provide mentalhealth assessments for people referred offering highly developedclinical and risk assessments and management plans. Screening and triage of all referrals into mental health services andoffering assessments based on clinical need and risk. Provide support and care for individuals referred to the NMHT and co-ordinate the assessment process. To work independently and autonomously and deputise for Senior Management when required.

Managerial To manage the workload of the NMHT, ensuring systems are in place toenable effective and efficient performance. Ensure implementation of the service working procedures as well as managerial and professional policies To effectively manage staff and provide managerial supervision and annual personal development plan in accordance with trust policies. To provide effective leadership to the team within a high pressure environment, managing own emotions and those of others. To support the Service Manager to work with and monitor performance indicators ensuring data quality is maintained. To ensure professional supervision systems are in place To participate in the recruitment and appointment of staff within agreed HR procedures To manage disciplinary and grievance matters in line with trust policies and procedures. To chair MDT and team meetings, reviews, case conferences, planning meetings as required To work in partnership with other statutory, independent sector and other agencies, in the effective discharge of the duties of the post To monitor and review health and safety of staff, service users and to provide regular monitoring reports to line manager. To manage staff sickness through the Managing Attendance policy/procedures and to provide regular monitoring reports to the line manager. Establish quality standards relating to service user and carer experience and establish systems to monitor and audit these standards. To deal appropriately with clinical incidents and complaints in accordance with trust policies. To participate in the Senior Manager on Call rota.

Financial In consultation with the Service Manager manage budgets allocated to the team within financial limits and policies. To report any financial concerns or pressures to the line manager. To ensure all resources within the team are used appropriately. To be signatory for the team and ensure all financial procedures are administered according to the Trust Standing Financial Instructions. To manage and sign off team expenses.

Clinical To effectively manage the referrals to the Open door service and NMHT via Single Point of Entry To ensure rapid response to referrals received by the Service To manage the effective triage of all referrals received at Single Point of Entry. To carry a reduced clinical caseload. To demonstrate clinical and practice expertise via interventions, supervision and modelling good practice. To undertake comprehensive mental health and risk assessments to identify the needs of individuals referred to the service. To have the ability to utilise analytical skills to analyse complex information relating to patients. To have an understanding of physical health conditions and the impact they can have on mental health. To engage and establish an empathic rapport with individuals with a widespectrum of mental health conditions. To possess the knowledge of the different components of mental healthassessments for a range of conditions including robust risk assessments and management of risk following assessment. To have up to date knowledge of, and practice in a wide range of psychosocial and psychological interventions and be able to apply these to a varied patient group. To ensure appropriate patient and carer involvement in care. To support and lead best interest meetings as required. To have an up to date knowledge of a range of clinical pathways within mental health services. To be able to competently make clinical and managerial decisions and provide clinical leadership in relation to a range of complex patient groups. To possess a sound knowledge of issues surrounding the management ofviolence and aggression and to be able to diffuse potentially difficult and volatile situations. The post holder will be required to sit and stand for long periods of time and at times utilise more physical effort in the event of management of violence and aggression. Be able to effectively support non mental health colleagues from a range of disciplines.

Communication and Record Keeping To have a high level of competency in relation to communication skills including the ability to negotiate and provide professional and assertive challenge in a difficult environment. To manage exposure to verbal aggression utilising de-escalation techniques. To be able to promote and develop communication, interpersonal and self-awareness skills with non-mental health colleagues. Create and maintain effective systems of written and verbal communication including competent use of electronic patient records. Maintain own standards of corporate and clinical record keeping and inputting to information systems. To be able to prepare comprehensive documentation. To be able to complete detailed and accurate comprehensive reports. Work in collaboration with patients and carers to resolve any concerns/complaints in relation to their care. Contribute to data collection and inputting to support service evaluation and reporting, working within established and developing outcome frameworks Ensure compliance with the Data Protection Act 1998.

Supporting Discharge / Signposting To have a comprehensive knowledge of the Statutory and Voluntary services in the local area to be able to refer/signpost individuals to appropriate discharge support. To have an understanding of social care issues that may impact on mental health and an ability to address these issues through appropriate signposting. To develop working relationships with third sector providers. Provide clinical leadership in relation to discharge planning promoting therapeutic risk taking and the personalisation agenda for individuals and their carers. Where required refer individuals to ongoing support services ensuring the involvement and agreement of individuals and their carers. Ensure robust communication with GPs and known care teams following discharge of patients. Take a lead role in facilitating transfer to mental health inpatient services when required.

Leadership / Professional To have the ability to manage own workload autonomously and support team members with effective time management. To promote a service philosophy that has a strong recovery and person centred focus for patients and carers. To ensure systems and processes are in place to enable the team to function as effectively and efficiently as possible. To participate in service planning, evaluation and development. To comply with trust uniform policy. In the absence of the Service Manager provide senior leadership as required. Represent the service at local forums. To deal appropriately with clinical incidents, complaints etc from patients, relativeand members of the public in accordance with trust policy. To undertake rota planning for the Service and ensure adequate cover ismaintained. Adhere to relevant professional codes of conduct.

Multidisciplinary Working Work collaboratively within the multi-disciplinary team across the trust and other organisations providing a team approach to service delivery. To be able to manage conflict and consider other professionals perspectives in the best interests of individuals referred to the service. To chair and participate in professionals meetings in relation to complex cases. To act as a conduit between the mental health trust and acute hospital in relation to patient care.

Policies and Procedures To participate and contribute to the development of clinical policies, procedures and guidelines for the service. To ensure that trust policies are adhered to at all times. To observe and practice within the legal requirements of the Mental Health Act 1983 and Mental Capacity Act 2005. To lead and participate in the development of clinical policies and procedures, contributing to the writing of shared care guidelines

Person Specification Education/Qualification Essential
  • Registered Mental Health Nurse (RMN) / Social Worker
  • Postgraduate diploma or equivalent level of experience
  • Completion of Preparation for Mentorship / Practice Teacher / Fieldwork Educator qualification or willingness to complete
  • Previous leadership experience
  • Evidence of ongoing / recent CPD
  • Non-Medical Prescribing
  • AMHP / willing to undertake
  • Brief psychosocial interventions
  • MSc
Experience Essential
  • Substantial post registration experience
  • Proven experience of working with clients with complex needs
  • Experience of multidisciplinary working in mental health care with complex cases
  • Experience of working to objectives and meeting deadlines, within a performance management framework
  • Experience of providing day- to-day clinical leadership and operational management
  • Experience of supervising junior staff
  • Experience of working in community settings
  • Experience of managing budgets
  • Experience of working within acute mental health service
Knowledge Essential
  • Working knowledge of current mental health legislation and guidance in relation to Safeguarding and Vulnerable Adults

  • Any attachments will be accessible after you click to apply.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert