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Engagement Lead

West London NHS Trust
£41,659 to £47,672 a year plus HCAS
Closing date
26 Sep 2022

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CBT Therapist / Other
Band 7
Contract Type
Full Time
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A new and exciting role has been created in the Older People's Mental Health Service for an Engagement Lead. This role is the first of its kind inOlder People's Mental Health Services in West London NHS Trust.

We are looking for an outgoing and dynamic person, with excellent communication skills, to facilitate involvement and partnership working with patients, carers and stakeholders from a diverse range of backgrounds into our clinical practice.

We're a friendly team looking of like-minded people who can help us fulfil this mission to ensure that people of different social and cultural identities are valued and leveraged within our service and can shape our future care provision.

Main duties of the job

Are you passionate about inclusion and diversity in older people? Are you out-going and happy to engage people from a broad range of backgrounds? Do you have excellent communication and interpersonal skills? If so, the role of Engagement Lead is for you.

Reporting to the Quality and Performance Lead for Older People's Mental Health Services, the Engagement Lead will be an active participant in West London NHS Trust's diversity forums, which work to promote inclusivity and equality for patients and carers in under-represented groups. They will develop an Equality, Diversity and Inclusion strategy and will be responsible for embedding inclusive practice by reaching out and building partnerships in the community with patients, carers and stakeholders.

They will ensure that service users and carers, regardless of ethnicity, sexuality, gender, age, disability or experience of mental health difficulties, are heard and involved in key decisions, alongside clinical teams and managers. This will support quality and efficiency in the Older People's Service line and facilitate future transformation.

The role will be based in West London NHS Trust Headquarters but will involve participation in in-person forums and meetings throughout the boroughs of Ealing, Hammersmith and Fulham and Hounslow, for both the inpatients and community teams.

About us

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We'rerated good overall by the Care Quality Commission (CQC).

Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.

The regulations mandating vaccination for in-scope roles in the NHS have now been removed. The Trust does however continue to encourage and support staff to be vaccinated as this remains the best line of defence against COVID19. Vaccination data will be collected by our recruitment team during your on-boarding if you are happy to provide a copy of your COVID pass.

Job description Job responsibilities

The Older Peoples Mental Health Service (OPMHS) is a supportive, caring, integrated service where staff work together closely to support our patients and their families.

We have strong links with medical teams, Allied Health Professionals, Carers and the local community. We value diversity and are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability and sexuality.

We are immensely proud of our staff and their passion, professionalism and dedication to changing peoples lives. If you share that passion and want to make a difference, then come and join us

Person Specification Qualifications Essential
  • Degree level education or equivalent in relevant area
  • Evidence of continuous professional development.
  • Relevant training, qualification or experience
  • PRINCE 2
Experience Essential
  • Experience of working and influencing for positive change in a large and complex organisation working for a social result
  • Experience of developing, writing, consulting on and monitoring implementation of one or more high level policies and strategies
  • Experience of successfully developing, implementing and managing projects
  • Experience of involving service user and carers in decisions affecting their own care and the delivery of care in an organisation
  • Experience of liaison and partnership working with a wide range of stakeholders, including senior managers in public sector, community, faith and voluntary organisations
  • Experience of organising and facilitating development events with a wide range of stakeholders
  • Experience of promoting equal opportunities and of positively influencing service equality issues (A/I)
  • Experience of Public Speaking
  • Experience of Patient and Public Involvement and at least one of the following fields: Community Development, Volunteering and Befriending schemes, Mental health empowerment and normalisation work
  • Experience of programme management
Knowledge Essential
  • Experience of strategic and operational multi-agency work including the development of networks and partnerships
  • Experience of staff management and managing change across services
  • Project/Service development within a multi-agency setting
  • In depth knowledge and understanding of community development principles and practice
  • Knowledge of current best practice in social inclusion and recovery in mental health
  • Knowledge of the issues that affect people in later life
  • Knowledge and understanding of NHS structures and of the key national and local policy drivers and initiatives
  • Understanding of the organisational cultures, opportunities and constraints in the statutory and voluntary and community sectors
  • Good knowledge and understanding of the determinants and effects of health inequalities on disadvantaged and excluded communities
  • Experience in implementing evaluations and assessing impact
  • Knowledge of equalities legislation and policies
  • Experience of commissioning health improvement services/initiatives
  • Knowledge of Trust catchment area and the Voluntary and Community Sector
  • Experience of developing and delivering participative training
  • Knowledge of user carer outcomes
Other Requirements Essential
  • Able to utilise a range of communication skills, both verbal and written, including tact, diplomacy, persuasion, negotiation and influencing
  • Good organisation and time management skills
  • High quality report writing/strategy development and presentation skills
  • Critical appraisal skills
  • Able to use all Microsoft packages i.e. word, excel, access
  • Facilitation and Co-ordination skills
  • Ability to motivate and develop staff, individually and in teams
  • Able to understand complex issues and develop solutions
  • Able to demonstrate political awareness and sensitivity
  • Ability to work independently without regular supervision, but also able to work as part of a team.

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