To be responsible for the operational management and efficient delivery of Spinal Surgery services provided within the Centre for Neurosciences clinical service unit (CSU), in support of the Service Manager (SM) and General Manager (GM), ensuring effective co-ordination and management of budgets and agreed national or local performance objectives and contracts. The post holder will manage the administrative staff and will work in partnership with the Matron, ward managers, medical staff and other staff within the CSU on business planning and the development and continuous improvement of patient care processes. Appropriate working relationships will be established with colleagues in other directorates with whom their service interacts and with external bodies, such as GMs, and Service Managers within other specialties, for the fulfilment of particular service issues. The Service Manager will work with colleagues within the corporate directorates.

Main duties of the job

will be responsible for the management of all administrative functions and service delivery. They will be responsible for the delivery of financial, activity and waiting time targets. They will provide line-management and leadership to all staff for whom they have responsibility.

To oversee the management of administrative staff and services in support of the provision of high-quality care, teaching and research, within a patient-centred environment.

To ensure that staff are informed and engaged with planning/objective-setting and receive regular feedback on directorate performance.

To take a lead on service redesign involving front-line staff and patients in delivering effective, efficient, and timely services, in a cost-effective way.

To ensure that the necessary resources are available to deliver clinical and non-clinical services.

To ensure that service delivers financial targets

To take responsibility for delivery of activity, waiting list and RTT waiting time

About us

LTHT is one of the largest providers of specialist hospital services in the country, covering over 100 specialties, many of which are delivered across the region. Around 49% of our patient care income of around £1.2 billion comes from our specialised commissioners, NHS England. The Centre for Neurosciences comprises 6 specialities and we are the regional tertiary centre for spinal surgery, neurosurgery, neurology, neuro-rehabilitation, neurophysiology and stroke.We operate a clinically-led structure, which means that doctors, nurses and other healthcare professionals make the decisions on how we run our services. Our Clinical Service Units (CSUs) deliver all of our services and are led by a triumvirate team, including a Clinical Director, a Head of Nursing or Profession and a General Manager.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job description

Job responsibilities

JOB PURPOSE/SUMMARY

The post holder provides management support to the CSU or a component part of the CSU. They will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.

The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously.

Devolved responsibility for both pay and non pay budgets in the CSU

Responsible for staff who may work Trust-wide across several disciplines and clinical specialties

Assist in the performance management of the CSU

Line manage administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal

development and performance review

Responsible for the procurement of medical and scientific capital equipment

Assist in the operational aspects of major service and capital planning

Contribute to developing and sustaining capacity and capability in the CSU

Lead specific project work on behalf of the General Manager

Deputise for the Service Manager or General Manager, as directed

JOB PURPOSE/SUMMARY

The post holder provides management support to the CSU or a component part of the CSU. They will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.

The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously.

Devolved responsibility for both pay and non pay budgets in the CSU

Responsible for staff who may work Trust-wide across several disciplines and clinical specialties

Assist in the performance management of the CSU

Line manage administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal

development and performance review

Responsible for the procurement of medical and scientific capital equipment

Assist in the operational aspects of major service and capital planning

Contribute to developing and sustaining capacity and capability in the CSU

Lead specific project work on behalf of the General Manager

Deputise for the Service Manager or General Manager, as directed

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Actively assists in the development and management of the CSU Cost Improvement Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings

Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict e.g. managing clinical risks agreeing strategies to meet patient access targets, changing working practices

Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign capacity and demand management financial planning and quality improvement. Presents proposals to the General Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate

Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets

Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing

Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary

Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation

Ensures administration processes support efficient patient pathways

Participates in the CSU involvement of patients and representative groups in service planning and development.

Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered

Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services

Identifies and leads projects to modernise and improve service delivery and patient access

Participates appropriately in the investigation of complaints

On behalf of the General Manager, leads specific project work within the CSU and on cross-CSU issues

Manages waiting lists, leading change where necessary to ensure targets are met

Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented

Assist with policy development across the organisation relevant to local area e.g. MAJAX, Winter Plan, National Service Frameworks

Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety

Assists the General Manager in the development and monitoring of Service Level Agreements for services provided by or to other CSUs

Manages agreed budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets

Recruits and line-manages administrative and clerical staff across the CSU. Provides leadership of these staff and ensures appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results

Assists in disciplinary and grievance matters

Identifies information needs of the CSU and ensures the accuracy and use of information related to patient processes

Produces reports and proposals, including spreadsheets, some of which are complex and involve bids for additional funding from Commissioners

Supports the General Manager in the interface with commissioners

Contributes to Trust wide activities (e.g. Improving Working Lives, External Quality Accreditation, Information Systems Development, Bed Management etc) taking a lead responsibility for selected pieces of work

Deputises for the General Manager, as directed

Undertakes audit work to facilitate service improvement and collates and presents research results

THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values.

6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.

Person Specification

Other Criteria

Essential

• Demonstrates an understanding of both the NHS culture and of the cultures of the different health professional groups Workforce and capacity planning
• Managing waiting lists and developing business cases
• Day-to-day people management including appraisal and objective setting, recruitment and retention, appraisal and objective setting

Qualifications

Essential

• Educated to degree level or equivalent professional qualification

Desirable

• Willingness to undertake training and development as identified through the PDP process

Experience

Essential

• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation Working well under pressure of time and resources

Desirable

• NHS Management Experience Knowledge of the working of the NHS and wider healthcare system within England

Skills and Behaviours

Essential

• Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales.
• Commitment to team working with the ability to take personal responsibility for difficult decision making
• Ability to communicate and network effectively
• Negotiate and influence others taking into account the multi-professional and organisational cultures
• Ability to establish processes and systems within the Directorate to develop and monitor financial and business plans across specialist services working collaboratively with other Directorates

Desirable

• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
• Working well under pressure of time and resources

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Any attachments will be accessible after you click to apply.

C9298-NEU-110