Are you ready to inspire and lead a community of dedicated volunteers, creating meaningful experiences that transform lives?

We are looking for an exceptional Volunteer Services Manager to lead our volunteer programme, contributing to excellence in patient care while ensuring a rewarding and positive experience for volunteers. You will oversee the recruitment, training, placement, and pastoral care of volunteers, creating a vibrant programme that enhances the lives of patients, their families, and the volunteers themselves.

Why join us?

• Be part of a compassionate organisation dedicated to transforming lives
• Enjoy a collaborative working environment
• Make a tangible impact by shaping an outstanding volunteer programme that enriches our services

What We're Looking For

We're looking for a respectful, compassionate and determined person with:

• Experience in volunteer management or a related field
• Desire to inspire and support a diverse volunteer community
• A commitment to creating inclusive and engaging opportunities for volunteers from all backgrounds

Main duties of the job

Reporting into the Patient Experience Lead, you will:

• Partner with volunteers, supervisors, and external organisations, including NHS Trusts, community groups, and educational institutions, to enhance services and grow the volunteer network.
• Manage recruitment, compliance checks, placement, and training of volunteers. Develop strategies to attract and retain an accomplished and diverse volunteer base
• Support and mentor the Volunteer Services Administration Assistant, while addressing volunteer performance or conduct issues with compassion
• Uphold policies, legislation, and safeguarding standards, incorporating feedback to improve services
• Develop volunteer opportunities, organise dynamic recruitment events, and promote a culture of appreciation by recognising volunteers' contributions

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:

Outstanding Patient Care

Brilliant Place to work

Leaders in Children's Health

We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.

Job description

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at Catherine.Gilbert7@nhs.net. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications & Training

Essential

• Educated to degree level in a relevant subject or an equivalent level of experience
• Recognised management qualification or an equivalent level of experience
• Evidence of continuing professional development (e.g. relevant training courses)

Experience

Essential

• Experience managing volunteer programmes, including recruitment, training, and pastoral care
• Experience of a range of administrative procedures including maintaining data and report writing
• Experienced in assessing and prioritising work based on urgency and service needs
• Experience drafting clear and professional email correspondence, guidance, and training documents

Knowledge & Skills

Essential

• Proficiency in collaborating with and connecting with diverse teams to build partnerships and promote a culture of appreciation
• Computing skills, including the ability to use email, internet, applications, and software relevant to the role
• Knowledge of health and safety, safeguarding, information governance and data protection standards
• Understanding of safeguarding needs for children, young people, families, and adults with an awareness of cultural diversity and health inequalities
• The ability to organise and refine administrative processes, and maintain quality standards

Personal Attributes

Essential

• Creative enthusiasm for promoting volunteer contributions and organising engaging events
• Experience managing personal workload while collaborating with team members to meet shared goals and deadlines
• Ability to influence and persuade to meet shared outcomes

Employer details

Employer name

Sheffield Children's NHS Foundation Trust

Address

Sheffield Childrens NHS Foundation Trust

Western Bank

Sheffield

S10 2TH

Any attachments will be accessible after you click to apply.

425-24-6794340