We are recruiting for a Service Co-Ordinator who share/s our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are recruiting two Service Co-Ordinator's roles within Care Group 3, Chronic Conditions.

The post-holder will support the Service Manager in the management of all aspects of the Services, including performance management and will be directly responsible for the management and co-ordination of secretarial and administrative staff within the Directorate.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Alongside clinical leads and your Service Manager, you will plan and operationalise outpatients and diagnostic services in line with clinical staff job plans.

Monitoring of activity, workload and performance. Advising the ServiceManager/Head of Operations/Lead Clinicians of areas of concern/under performance.

You will participate in the inputting of demand and capacity modelling for the service in conjunction with the Service Manager to support performance sustainability for RTT wait times.

You will work collaboratively with clinicians to draft patient experience responses.

You will support the Clinical Director, Service Manager and Lead Nurse with our quality and safety agenda, to achieve an 'Excellence' status for your service area.

To undertake these duties without direct supervision, working within broad procedural guidelines.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Previous Experience

Essential

• Staff management, including sickness absence, appraisals and performance
• Team working

Desirable

• NHS experience
• Financial and activity management
• Project Work
• Close working with senior managers and/or clinicians

Skills

Essential

• Excellent communication and presentation skills
• Excellent verbal/written and interpersonal skill
• Ability to work independently and as part of a team
• Practical and creative approach to problem solving
• Ability to meet deadlines and manage varied workload
• Ability to work well under pressure
• Understand and practice confidentiality, tact and diplomacy
• Ability to resolve conflicts
• Ability to communicate with and get on with a wide-range of people from all disciplines

Knowledge

Essential

• Computer literacy including Microsoft Word, Excel, Access, Outlook, performance and change management

Desirable

• Current NHS issues
• Budget setting
• Lorenzo, CRIS or similar patient access systems

Qualifications

Essential

• University Degree or equivalent experience
• Management qualification or equivalent experience

Desirable

• Evidence of continuing development

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Corys Mill Lane

Stevenage

SG1 4AB

Any attachments will be accessible after you click to apply.

361-6876079