Deputy Patient Pathway Manager (CAT 2 Ophthalmology) - INTERNAL
- Employer
- Royal Berkshire NHS Foundation Trust
- Location
- Reading
- Salary
- £29,970 to £36,483 per annum
- Closing date
- 12 Jan 2025
View more categoriesView less categories
- Profession
- Other Health Profession
- Grade
- Band 5
- Hours
- Full Time
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PLEASE NOTE: INTERNAL APPLICANTS ONLY
Band 5 Deputy Patient Pathway Manager (CAT 2 - Ophthalmology)
**Secondment/Acting-up opportunity until July 2025 (to cover a secondment)**
(Will involve cross-site working at Reading and Windsor.)
The Deputy Patient Pathway Manager (DPPM) will provide support and expert knowledge to the team of Patient Pathway Coordinators (PPC), other members of the CAT and reception teams.
The DPPM has delegated responsibilities for a range of operational activities working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
The post holder assists with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.
The DPPM will assist with the overseeing of all administrative and clerical processes to enable a high quality, effective, patient-focused service to be delivered.
The post holder will ensure that Standard Operating Procedures (SOP) are followed, to help ensure the achievement of all performance targets.
The DPPM will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the SM and/or DM.
Main duties of the job
To support the Service Manager and Directorate Senior Management Team (Clinical Lead, Matron, and Directorate Manager) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care.
To provide support and expert knowledge to the team of patient pathway coordinators and associated roles within the admin team.
Delegated responsibilities for a range of operational activities (in the absence of the PPM), working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
Assist with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.
To assist with overseeing all administrative and clerical processes to enable a high quality, effective, patient-focused service to be delivered.
To ensure that standard operating procedures are followed, to help ensure the achievement of all performance targets.
In the absence of the Patient Pathway Manager, the Deputy Patient Pathway Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Directorate Manager.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful places to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our CARE values: Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for further details of the post.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills, Knowledge & Abilities
Essential
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Royal Berkshire Hospital
London Road
Reading
RG1 5AN
Any attachments will be accessible after you click to apply.
193-6882700PCG-A
Band 5 Deputy Patient Pathway Manager (CAT 2 - Ophthalmology)
**Secondment/Acting-up opportunity until July 2025 (to cover a secondment)**
(Will involve cross-site working at Reading and Windsor.)
The Deputy Patient Pathway Manager (DPPM) will provide support and expert knowledge to the team of Patient Pathway Coordinators (PPC), other members of the CAT and reception teams.
The DPPM has delegated responsibilities for a range of operational activities working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
The post holder assists with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.
The DPPM will assist with the overseeing of all administrative and clerical processes to enable a high quality, effective, patient-focused service to be delivered.
The post holder will ensure that Standard Operating Procedures (SOP) are followed, to help ensure the achievement of all performance targets.
The DPPM will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the SM and/or DM.
Main duties of the job
To support the Service Manager and Directorate Senior Management Team (Clinical Lead, Matron, and Directorate Manager) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care.
To provide support and expert knowledge to the team of patient pathway coordinators and associated roles within the admin team.
Delegated responsibilities for a range of operational activities (in the absence of the PPM), working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
Assist with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.
To assist with overseeing all administrative and clerical processes to enable a high quality, effective, patient-focused service to be delivered.
To ensure that standard operating procedures are followed, to help ensure the achievement of all performance targets.
In the absence of the Patient Pathway Manager, the Deputy Patient Pathway Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Directorate Manager.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful places to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our CARE values: Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for further details of the post.
Person Specification
Qualifications
Essential
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Desirable
- Educated to degree or equivalent experience/qualification
- Management qualification or business qualification or equivalent experience
Experience
Essential
- Supervisory experience of administrative staff
- Data quality management
- Knowledge of CAT patient pathways
Desirable
- Thorough knowledge of healthcare administrative systems and processes
Skills, Knowledge & Abilities
Essential
- Advanced use of EPR with the ability to interrogate the system
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Royal Berkshire Hospital
London Road
Reading
RG1 5AN
Any attachments will be accessible after you click to apply.
193-6882700PCG-A
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