Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at Aintree Hospital.

We are looking for people with the following attributes

• Ability to communicate with all groups of people.
• Friendly, approachable personality.
• Helpful and accommodating manner.
• Sensitive, compassionate and tactful nature.
• Ability to give clear and concise directions.
• Able to work on own or part of a team.
• Work in collaboration with the ward staff and other volunteers
• Work within their role and organisational boundaries.
• Can provide a minimum of 3 hours per week for a minimum of 6 months
• Volunteers must be aged 18 and over to volunteer on the ward

Main duties of the job

Volunteers will be expected to adhere to trust policies and procedure especially relating to Infection Prevention and Control.

Below are some of the main duties for our volunteer roles

Ward Volunteer

• Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
• Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities
• Assisting in preparing patients for mealtimes and helping with menu choices.
• Assisting patients with eating and drinking and providing refreshments to patients
• Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached)
• Running errands for patients to purchase newspapers/magazines/snacks as required.
• Reading to patients, playing games, completing jigsaws and puzzles
• Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
• Acting as an alerter to escalate any concerns/issues to the Nursing Team

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Job description

Job responsibilities

Ward Volunteer

Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.

Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities

Assisting in preparing patients for mealtimes and helping with menu choices.

Assisting patients with eating and drinking and providing refreshments to patients

Feeding of patients who need addition support (only after specific training has been given)

Taking a pack of patient experience surveys to your ward area from the Volunteer Services Office for you to complete surveys with patients to collect data and feedback on the patients experience while they have been in hospital.

Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached)

Running errands for patients to purchase newspapers/magazines/snacks as required.

Tidying the patients bed space (locker tops/tables) to ensure they are clean and tidy

Contacting family to arrange for toiletries to be brought into hospital for the patient

Reading to patients, playing games, completing jigsaws and puzzles

Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.

Acting as an alerter to escalate any concerns/issues to the Nursing Team

Person Specification

Skills

Essential

• Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
• Good communication skills. Be a good listener and be able to work in collaboration with the ward staff and other volunteers.
• Ward Volunteers need to be reliable, honest and punctual and work with their role boundaries.

Experience

Desirable

• Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.

Other

Essential

• To embody the Trust Values
• To exercise confidentiality and discretion

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool University Hospitals - Aintree Site

Aintree House, Longmoor Lane

Liverpool

L9 7AL

Any attachments will be accessible after you click to apply.

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