Are you passionate about leading high-performing teams in a dynamic clinical environment? Do you excel at driving improvements, enhancing patient experience, and making a tangible impact on healthcare delivery? Join us as a Specialty Support Manager (SSM) for General and Bariatric Surgery, where you'll oversee daily operations, streamline processes, and contribute to outstanding patient care.

About the Role:

As SSM, you will:

Oversee inpatient, outpatient, and diagnostic services, ensuring efficient resource utilisation and adherence to 18-week pathway targets.

Lead a team of administrative staff, managing training, performance standards, and workforce planning.

Collaborate with consultants, nurses, and multidisciplinary teams to ensure smooth operations and uphold quality standards.

Analyse performance data, proactively addressing capacity issues and adjusting to meet departmental goals.

Handle complex patient queries with professionalism and empathy.

Work with senior management on business planning and implementing innovative solutions to improve outcomes.

What We Offer:

Professional Growth: Access to extensive training and career development in a leading NHS trust.

Supportive Team: Collaborate with a forward-thinking, dynamic group that values your contributions.

Meaningful Impact: Shape healthcare delivery while advancing patient-centred care.

Main duties of the job

• Establishing, maintaining and monitoring excellent office and information systems
• Ensuring quality and customer care standards are met where relevant
• Contribution to positive patient experiences.
• To support the achievement of all key KPI's for the service.
• To have day-to-day responsibility for the management of 18 week delivery across the specialties in General Surgery (including bariatrics )

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education / Qualifications

Essential

• Educated to Degree standard or equivalent experience
• Strong Information Management Systems experience

Experience

Essential

• Knowledge of key current NHS issues including 18 weeks
• Experience of using modernisation tools and service improvement techniques
• Experience of effective change management

Desirable

• Experience of healthcare management

Skills / Knowledge / Abilities

Essential

• An effective communicator, able to use varied and appropriate communication to deal with a variety of situations and audiences including local complaints
• Well developed analytical skills
• Expertise in Excel, including ability to create and use pivot tables
• Organised with the ability to work in a high pressure environment and to tight deadlines and to prioritise independently
• Able to influence and manage difficult situations effectively.
• Ability to develop & deliver action plans in relation to NHS agenda.
• Reliable and punctual
• Comfortable using judgement to take decisions on own initiative
• Ability to work as part of a team, making a contribution without dominating, and recognising value of diversity
• Confident and credible with ability to inspire confidence and lead staff
• Self aware with a commitment to personal development
• Excellent attention to detail

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St. Mary's Hospital

Praed Street

London

W2 1NY

Any attachments will be accessible after you click to apply.

290-SCCS-1779