We are looking for an enthusiastic, value-driven individual with extensive project management experience to join the Care Experience Improvement Team to make a real difference for patients and staff.

As the Improvement Programme Manager, you will be responsible for all elements of the Care Experience Improvement programme management and line managing the team members.

This role is integral to the successful delivery of multi-faceted improvement programmes across the Trust and driving the transformation of Care Experience Improvement.

• Interview Date Friday 24 January 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Responsible for all elements of the Care Experience Improvement programme management, the main duties will include the strategic planning, implementation, and monitoring of projects to improve the Care Experience in line with the Trust's strategic priorities. This will involve effective communication, collaboration, and engagement with Multi-Disciplinary Teams, clinical boards, and senior leaders across the Trust whilst embodying a flexible and inclusive approach.

The successful candidate will have experience of line management, interpreting and utilising complex data, report writing skills and be motivated to promote and facilitate improvement across Newcastle upon Tyne Hospitals.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job description

Job responsibilities

• The Improvement Programme Manager will be responsible for all elements of the Patient and Staff Experience programme management (governance, reporting, monitoring and tracking), including the strategic planning, facilitation and executionof implementation plans, across a clinical and/or corporate improvement programme.
• To line manage the members of the Patient and Staff Experience team.
• To work across the organisation with Multi-Disciplinary Teams and with external partners, to deliver multi-faceted projects to deliver both local and national service redesign, change and improvement.
• To provide leadership and constructive challenge to colleagues on delivery, best practice and benefits realisation.
• To promote improvement practice and facilitate education and transformation events.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Qualifications & Education

Essential

• Educated to Master's degree level or equivalent demonstrable experience
• Project Management and/or Programme Management qualification or relevant equivalent experience

Desirable

• Teaching or coaching experience and/or qualification

Knowledge & Experience

Essential

• Experience of change management techniques relevant to the health & social care sector
• Experience of managing and completing complex projects
• Experience of maintaining a high degree of professionalism in the face of highly emotive and distressing problems
• Experience of managing especially complex and extreme presentations and emotive and distressing problems
• Experience of debriefing and supporting teams who are hearing/bearing witness to especially complex and emotive problems
• Experience in use of benchmarking tools to drive and influence change and improvement
• Experience of training and development of others in field of improvement and project management
• High level ability to articulate and interpret clearly the role of patient and staff experience within healthcare
• Experience of professional line management of staff

Desirable

• Operational experience of service management, including staff and budgets
• Experience of devising training and development plans to support sustainable change
• Experience in the language and application of quality improvement models, using right and real time measurement, analysing and reporting on data and translating themes across professional groups
• Experience of managing especially complex and extreme presentations and emotive and distressing problems
• Experience of debriefing and supporting teams who are hearing/bearing witness to especially complex and emotive problems

Skills & Abilities

Essential

• Ability to understand information management processes including financial metrics
• Excellent communication skills, written and verbal
• Ability to negotiate, persuade and influence
• Ability to prioritise and re-prioritise to ensure delivery to agreed deadlines
• Ability to develop long-term plans for the delivery of significant projects, identifying risks and issues, developing mitigation strategies and establishing key milestones within an overall trajectory
• Competence in use of IT including presentation and spreadsheet software
• Understanding of data management / data analysis skills and data systems

Desirable

• Skilled in using GIRFT, Model Hositals data, SEDIT benchmarking tools

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Any attachments will be accessible after you click to apply.

317-2024-51-025