Thank you for your interest in becoming part of the amazing #TeamNorthMid.

We want the best but more importantly, the right people to join North Middlesex. We have an exciting opportunity to join the senior team at North Middlesex in the role of Divisional Director of Operations (DDO) for our Community and Patient Access Services Division.

We are looking to recruit leaders who want to understand and celebrate the diversity of our local patient and staff populations. Leaders with a growth mindset - who choose to see that there's always a solution to a defined problem - and have the skills to coach for improvement and motivate the individuals and teams around them to perform at the highest level and embrace our Patient First Management System.

Main duties of the job

This role reports to the Chief Operating Officer and will work closely with clinical, operational and corporate colleagues across the Trust and beyond with a variety of external partnership organisations.

This is a challenging but rewarding role and the successful post holder will need to have strong personal resilience to deal with the day-to-day pressures of leading large and complex services through the busiest time the NHS has ever seen. You will join a team of passionate and talented people who are highly committed to providing the best care to the people of our community.

In return, we will support you to develop into this role professionally with a significant personalised development plan which includes exposure to executive directors and board-level decision making. We offer successful values driven apprenticeship programmes at all levels including Masters. If successful, candidates will have access to these development opportunities through our portfolio of programmes.

About us

Our vision is to provide outstanding care for local people, delivered in line with our values of caring, fair and open. We need exceptional individuals to help us deliver our goals, broadening our diversity of thought, skills and experience as a senior leadership team.

Through this recruitment process we want you to make just as good a decision to join our organisation as we will make to appoint the successful candidate.

We want our organisation to reflect the diversity of the population we serve. We actively welcome applications from people from all backgrounds, particularly from underrepresented groups including people from Black, Asian and minority ethnic groups and those with disabilities.

Job description

Job responsibilities

The Divisional Director of Operations (DDO) has a portfolio of work which contributes to the delivery of the Trusts Patient First Strategy by working in partnership with the clinical and corporate divisions, executive team, external partners and commissioners. It is an exciting time to be part of the Community and Patient Access Services Division at North Mid, where the priority is integrating community and hospital services, driving an ambitious transformation programme and shifting the dial on population health.

This is a key senior leadership role within the trust, taking the operational leadership role in a complex division that includes multiple clinical service areas.

The Divisional Director of Operations will be responsible for interpreting and delivering overall health service policy and strategy. The postholder will have a key role in providing operational leadership to a number of clinical directorates, enabling the Trust to deliver its Patient First Strategy and True North: outstanding care for local people .

Specifically, the post holder will be responsible for providing strategic vision and insights, high-level operational business planning input and leadership support to ensure that the division provides high quality patient care and achieves its trustwide and divisional objectives.

The DDO will:

• Drive the operational performance and strategic development of the clinical directorates, including the delivery of high quality patient care, robust clinical governance, patient safety, clinical quality, and delivery of sustainability targets.
• Work with triumvirate members, other divisions and the executive Directors for driving forward corporate and cross-cutting programmes of work and service direction.
• Work closely with the Chief Operating Officer and Triumvirate colleagues to shape and implement the corporate objectives for the Trust.
• Have an external focus to facilitate greater working across System, Place and Neighbourhoods, representing the Trust at a senior level within the NHS and community and with partner organisations, working closely to institute integrated working in the best interests of our local population.

The DDO will have responsibility for the operational management of the division, ensuring the effective implementation of national and local strategies and the delivery of service objectives within available resources on all sites (both within and outside the trust) within the remit of the division.

The DDO is expected to lead on designated trust wide developments which cross divisions and integrate streamlined services.

Person Specification

Education and qualifications

Essential

• Undergraduate degree or equivalent.
• Management qualification or equivalent experience.
• Post graduate qualification

Desirable

• Evidence of continuing professional development.

Experience

Essential

• Substantial operational management experience, the majority at senior level
• Demonstrated success in delivering change and performance improvement with and through others across the organisation
• In depth professional knowledge in a number of disciplines acquired through training and experience over an extended period
• Budget management including a number of departmental budgets, budgets of several million pounds, cost savings programmes/income generation and service line costing
• Experience of transformation programmes and delivery of service improvement programmes
• Experience of service development and innovation
• Proven experience of analysing complex problems and successfully adapting practical and pragmatic solutions
• Leadership of a multi-disciplinary team

Personal qualities

Essential

• Empowers others
• Team player and collaborative worker
• Diplomatic style with political acumen
• Attention to detail

Skills and abilities

Essential

• Highly developed change leaders able to effectively influence through motivating and energising others in the organisation for the best possible patient results and organisational processes.
• Adaptability and flexibility, capable of dealing with high degrees of ambiguity and establishing a direction for others using wherever possible sound coaching and mentoring style.
• Exceptional excellent interpersonal and communication skills
• Ability to think and plan strategically, technically and creatively with the ability to prioritise work programmes in the face of competing demands
• Accomplished at leading and delivering to deadlines and within set resources
• Aptitude to engage in constructive collaboration with internal and external stakeholders to achieve success through partnership
• Excellent negotiating skills to successfully influence and persuade others
• Ability to apply intense concentration when required, for example at meetings, during negotiations and when giving evidence

Knowledge

Essential

• Knowledge of key national policy issues relevant to services
• Extensive knowledge of national waiting times guidance and application
• Knowledge of commissioning and other centrally funded programmes, knowledge of data recording issues, (including quality audits), use of patient information systems

Values

Essential

• Demonstrable ability to meet Trust values of caring, fair and open

Employer details

Employer name

North Middlesex University Hospital NHS Trust

Address

North Middlesex University Hospital NHS Trust

Sterling Way

Edmonton

N18 1QX

Any attachments will be accessible after you click to apply.

393-DDO - Comm