Abdominal Medicine & Surgery Business Manager

An exciting opportunity has arisen for a dynamic, positive and patient centered leader to join the Abdominal Medicine and Surgery CSU here at Leeds in the role of Business Manager. The Abdominal Medicine and Surgery CSU is one of the largest CSU's in the Trust we are looking for a Business Manager to join our close knit group of ambitious and enthusiastic clinicians and managers. The AMS management team work collaboratively at fast pace to deliver operational management on point and take services forwards.

We aim to deliver the highest quality service for our patients and are committed to working in line with the values described in the Leeds Way to make work rewarding as well as challenging.

We are looking for candidates who able to engage with the clinical, nursing and administrative teams to provide visible leadership, develop services to meet the needs of our patients, challenge colleagues appropriately and to be flexible in dealing with and responding to problems.

You must have a good range of interpersonal and communication skills and have the ability to build develop and motivate a team effectively. You will have a proven track record in leading and motivating staff in the delivery of quality patient care across complex clinical and business environments.

Main duties of the job

The post holder provides management support to the CSU or a component part of the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.

The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously.

About us

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job description

Job responsibilities

The post holder provides management support to the CSU or a component part of the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.

The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously.

3. JOB DIMENSIONS

Devolved responsibility for both pay and non pay budgets in the CSU

Responsible for staff who may work Trust-wide across several disciplines and clinical specialties

Assist in the performance management of the CSU

Line manage administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal development and performance review

Responsible for the procurement of medical and scientific capital equipment

Assist in the operational aspects of major service and capital planning

Contribute to developing and sustaining capacity and capability in the CSU

Lead specific project work on behalf of the Service Manager

Deputise for the Service Manager, as directed

4. ORGANISATIONAL CHART

5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Essential

Educated to degree level or equivalent professional qualification

Evidence of commitment to continuing professional development, including a management qualification or post graduate diploma

Experience of middle management level

Evidence of successful operational management in a multi-professional environment

Experience of day-to-day people management and ability to develop others

Experience of budget planning and management

Operational planning and implementation

Understanding of the NHS modernisation agenda

Demonstrates strong analytical skills, literacy and numeracy

Negotiation and influencing skills and diplomacy

Ability to communicate in a complex service

Evidence of developing effective working relationships within and beyond employing organisation

Effective team leader and team player

Experience of strategic planning and options appraisal

Knowledge of financial and commissioning frameworks

Knowledge and experience of workforce and capacity planning, managing waiting lists, and delivering business plans

Experience in working in partnership with others to develop, implement and evaluate policies and strategies, including managing change

6. THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values

Additionally the following are core values which relate specifically to this post:

The beliefs and attitudes that underpin effective performance within the job role. Emphasis should be on the requirements of the role not the individual when completing this section. Examples might include: quality focus, mistakes are used as a continual learning experience, honesty, integrity etc.

7. CORE BEHAVIOURS AND SKILLS

Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales.

Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the Service

Commitment to team working with the ability to take personal responsibility for difficult decision making

Ability to monitor, maintain and improve service delivery

Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust

Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures

Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and continually changing service plans and schedules are updated to meet service needs

Ability to produce a range of documents to varying audiences, both internal and external to the Trust some of which is of a confidential, sensitive or contentious nature

Possess change management skills to include service reconfiguration

Ability to establish processes and systems within the CSU to develop and monitor financial and business plans across specialist services working collaboratively with other Services

8. CORE KNOWLEDGE AND UNDERSTANDING

Demonstrates an understanding of both the NHS culture and of the cultures of the different health professional groups

Sound understanding of the NHS modernisation agenda to include priorities from the Department of Health, ealthcare Commission, National, Local and Trust Targets

Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements

Work within the Trusts Capital and Corporate Planning procedures

Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance and workforce plans

Good sound knowledge and understanding of writing comprehensive business cases

Work within the Trusts HR guidance and toolkits for HR processes to include workforce planning, recruitment and selection, honorary contracts

Understanding of Trust Policy and Procedure, e.g. HR/Risk Management/Clinical Governance

Understanding of Commissioning, contracting and service agreements to include payment by results

Understanding of management and operational arrangements in the Trust

9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Actively assists in the development and management of the CSU Waste Reduction Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings

Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict e.g. managing clinical risks agreeing strategies to meet patient access targets, changing working practices

Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign capacity and demand management financial planning and quality improvement. Presents proposals to the Service Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate

Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets

Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing

Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary

Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation

Ensures administration processes support efficient patient pathways

Participates in the CSU involvement of patients and representative groups in service planning and development.

Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered

Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services

Identifies and leads projects to modernise and improve service delivery and patient access

Participates appropriately in the investigation of complaints

On behalf of the Service Manager, leads specific project work within the CSU and on cross-CSU issues

Manages waiting lists, leading change where necessary to ensure targets are met

Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented

Assist with policy development across the organisation relevant to local area e.g. MAJAX, Winter Plan, National Service Frameworks

Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety

Assists the General Manager in the development and monitoring of Service Level Agreements for services provided by or to other CSUs

Manages agreed budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets

Recruits and line-manages administrative and clerical staff across the CSU. Provides leadership of these staff and ensures appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results

Assists in disciplinary and grievance matters

Identifies information needs of the CSU and ensures the accuracy and use of information related to patient processes

Produces reports and proposals, including spreadsheets, some of which are complex and involve bids for additional funding from

Person Specification

Skills and Behaviours

Essential

• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
• Working well under pressure of time and resources
• Fair, honest and consistent in approach
• Self-management, demonstrating resilience

Experience

Essential

• Masters level in a related field
• Understanding of the NHS modernisation agenda.
• Knowledge and practical understanding of financial and commissioning frameworks
• Workforce and capacity planning, managing waiting lists and developing business cases

Qualifications

Essential

• Educated to degree level or equivalent professional qualification
• Management qualification or post graduate diploma.
• Career progression through continuing professional development.

Desirable

• Masters level in a related field

Other Criteria

Essential

• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Any attachments will be accessible after you click to apply.

C9298-AMS-278