At Liverpool University Teaching Hospitals our staff are the most valuable resource we have and we are committed to creating a happy and healthy workforce who feel engaged, energised and fulfilled at work.

An exciting opportunity has arisen for an Operational Support Manager to come and work within the Theatres and Critical Care Care Group at Royal Liverpool University Hospital. We are looking for an enthusiastic new team member to join our operational team at the Royal Liverpool Hospital Site.

You will work directly with the General Service Manager, Head of Operations, Clinical Directors, and Matrons for the two areas to ensure smooth day-to-day running of the service, support the delivery of projects, and contribute towards our financial improvement plans.

You will be required to liaise effectively with both internal and external stakeholders, be flexible, adaptive and highly organised. We are looking for someone proactive, forward-thinking and reliable who wants to learn and tackle a new challenge in a role which varies day to day.

Main duties of the job

Reporting to the General Service Manager, the post holder will be an integral member of the Care Group management team.

The Operational Support Manager will lead the monitoring of operational performance within the Care Group advising the General Service Manager as necessary specifically, the Operational Support Manager will ensure effective and timely management of the Care Group's governance processes.

The post holder will work closely with other specialities within the division and understand the collaborative work which affects the other Care Groups within their Division.

Supporting the General Service Manager with the delivery of the specialities operational and administrative services. This will include managing an administration team and monitoring of both national and local Key Performance Indicators.

The Operational Support Manager will ensure existing operational processes and plans are adhered to. This is in addition to assisting the team to instigate programmes of work and operational change within new and ongoing improvement plans within the delegated Care Group.

They will support work streams within their speciality to contribute to the achievement of the CIP target for the Care Group.

The Operational Support Manager will be visible and on-hand to deal with queries from the administration staffwithin their Care Group.

Deputising for the General Service Manager as and when required.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Job description

Job responsibilities

The Operational Support Manager will lead the monitoring of operational performance within the Care Group advising the General Service Manager as necessary specifically, the Operational Support Manager will ensure effective and timely management of the Care Group's governance processes.

• Monitoring and investigating DATIX incidents
• Reviewing and updating risk registers
• Contributing to management of complaints

The post holder will work closely with other specialities within the division and understand the collaborative work which affects the other Care Groups within their Division.

• Working with specialities on projects like:
  • 6-4-2
  • Scheduling
  • Procurement/ Equipment

Supporting the General Service Manager with the delivery of the Care Group's operational and administrative services. This will include managing an administration team and monitoring of both national and local Key Performance Indicators.

• Managing day to day sickness, attendance, and performance of the teams in the care group
• Monitoring performance in various ways
• Working with clinical teams to set new KPIs/targets for the Care Group

The Operational Support Manager will ensure existing operational processes and plans are adhered to. This is in addition to assisting the team to instigate programmes of work and operational change within new and ongoing improvement plans within the delegated Care Group.

• Be actively involved in the Theatre Productivity Improvement Programme (TPIG)
• Lead and assist on workstreams with TPIG
• Understand and identify issues within Care Group financial budgets.
• Work alongside clinical team to streamline and improve current processes and procedures

The Operational Support Manager will oversee administration teams, and will possess personal qualities and skills to deal competently with day-to-day operational issues as they arise.

They will support work streams within their speciality to contribute to the achievement of the CIP target for the Care Group.

• Take an active involvement in facilitating further idea generation for Cost Improvements Plans
• Organise sessions and bring together new proposals
• Quality impact assess possible new initiatives

The post holder has day to day line management responsibility for administration staff with the Care Group.

The Operational Support Manager will be visible and on-hand to deal with queries from the administration staffwithin their Care Group.

• Communicate clearly, concisely with compassion
• Requires strong negotiation, mediation and persuasion skills with diplomacy and tact in a number of work situations to achieve objectives.

Deputising for the General Service Manager as and when required.

Person Specification

Qualifications

Essential

• Degree level or equivalent experience
• Line Management/ Business qualification or equivalent

Experience

Essential

• Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls
• Experience of staff management including recruitment, sickness management and ability to deliver meaningful staff appraisals

Knowledge

Essential

• Understanding and appreciation of diversity
• Knowledge and understanding of relevant NHS access targets

Desirable

• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
• Knowledge of governance arrangements and standards in the NHS

Skills

Essential

• Coaching & values led management style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• Communication skills, to include but not exclusively, mediation, negotiation and training skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Use of data and information, including preparing responses to issues often within tight timescales
• Ability to support business planning processes on behalf of the speciality /specialities
• Monitor speciality/specialities activity plans to meet challenging performance targets within tight financial controls
• Monitor agreed policy on behalf of the speciality/specialities
• IT literate and able to use standard office software and bespoke systems.
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day

Desirable

• Demonstrate competent project management skills

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8XP

Any attachments will be accessible after you click to apply.

287-RSUR-201-24