An exciting opportunity has arisen for 2 experienced Operational Support Managers to work within the Digestive and Emergency Surgery Care Group. We are looking for enthusiastic new team members to join our operational team working across the LUHFT footprint.

You will work directly with the General Service Manager, Head of Operations, Clinical Directors, Associate Director of Nursing and Matrons for the Care Group to ensure smooth day-to-day running of the service, support the delivery of projects, and contribute towards our financial improvement plans.

Specifically, the Operational Support Manager's responsibilities are:

• • Lead with monitoring of operational performance within the care group, reporting on performance to the General Service Manager.
  • Ensure effective and timely management of Cancer performance and pathways,
  • Ensure effective and timely management of Patient Referral Pathways, Patient Target Lists (PTL's), inpatient and outpatient waiting lists
  • Analyse, manipulate and interpret waiting list data/information to support planning and performance

At Liverpool University Hospitals NHS Foundation Trust (LUHFT) our staff are the most valuable resource we have and we are committed to creating a happy and healthy workforce who feel engaged, energised and fulfilled at work.

*Interviews to be held Tuesday 17th December 2024*

Main duties of the job

The Operational Support Manager will lead the monitoring of operational performance within the Care Group advising the General Service Manager as necessary specifically, the Operational Support Manager will ensure effective and timely management of the Care Group's governance processes.

The post holder will work closely with other specialities within the division and understand the collaborative work which affects the other Care Groups within their Division.

Supporting the General Service Manager with delivery of the operational and administrative services. This will include managing an administration team and monitoring of both national and local Key Performance Indicators.

The Operational Support Manager will ensure operational processes and plans are adhered to and instigation of programmes of work and operational change within new and ongoing improvement plans within the delegated Care Group.

The Operational Support Manager will oversee and line manage the administration teams, and will possess personal qualities and skills to deal competently with day-to-day operational issues as they arise. Extensive knowledge of RTT and CWT principles, rules and guidance is essential. This will be a focus of your interview.

They will support work streams within their speciality to contribute to the achievement of the CIP target for the Care Group.

The Operational Support Manager will be visible and on-hand to deal with queries from the administration staff within their Care Group.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Job description

Job responsibilities

Job responsibilities: Please note for a specific detailed job description for this vacancy please see attached job description.

The Operational Support Manager will be visible and support in creating an open, accountable culture where the administrative teams are confident and skilled. They will demonstrate effective communication, staff engagement and be available to address issues and solve problems from staff within their Care Group.

The Operational Support Manager will lead the monitoring of operational performance within the Care Group advising the General Service Manager as necessary specifically, the Operational Support Manager will ensure effective and timely management of the Care Group's Cancer Performance, Patient Target Lists, In-patient, and outpatient waiting lists and key governance processes.

The Operational Support Manager will be visible andsupport in creating an open, accountable culture where the administrative teams are confident and skilled. They will demonstrate effective communication, staff engagement and be available to address issues and solve problems from the administration staffwithin their Care Group.

Supporting the General Service Manager with the delivery of the Care Group's operational and administrative services. This will include managing an administration team and monitoring of both national and local Key Performance Indicators.

The post holder will work closely with other specialities within the division and understand the collaborative work which affects the other Care Groups within their Division.

The Operational Support Manager will ensure existing operational processes and plans are adhered to. This is in addition to assisting the team to instigate programmes of work and operational change within new and ongoing improvement plans within the delegated Care Group.

The Operational Support Manager will oversee administration teams and will possess personal qualities and skills to deal competently with day-to-day operational issues as they arise.

They will support work streams within their speciality to contribute to the achievement of the Cost Improvement Plans (CIP) target for the Care Group.

Deputising for the General Service Manager as and when required.

Person Specification

Qualifications

Essential

• Degree or equivalent experience
• Line Management/ Business qualification or equivalent

Experience

Essential

• Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.
• Experience of staff management including recruitment, sickness management and ability to deliver meaningful staff appraisals

Desirable

• Previous experience of liaison between primary and secondary care in NHS

Knowledge

Essential

• Understanding and appreciation of diversity
• Knowledge of modernisation agenda, access targets and NHS plan

Desirable

• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
• Knowledge of governance arrangements and standards in the NHS

Skills

Essential

• Coaching & values led management style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• Communication skills, to include but not exclusively, mediation, negotiation and training skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Use of data and information, including preparing responses to issues often within tight timescales.
• Ability to support business planning processes on behalf of the speciality /specialities
• Monitor speciality/specialities activity plans to meet challenging performance targets within tight financial controls
• Monitor agreed policy on behalf of the speciality/specialities
• IT literate and able to use standard office software and bespoke systems.
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day

Desirable

• Demonstrate competent project management skills

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

Any attachments will be accessible after you click to apply.

287-RSUR-203-24