Sheffield is one of six sites in England who have been selected to pilot 24/7 mental health centres drawing together existing services for serious mental illness and increasing the access offer, collaboration with local communities and strong links with local stakeholders.

This role is a partnership role which involves working across Sheffield Health & Social Care NHS Foundation Trust, Heeley Trust, Heeley Plus Primary Care Network and Sheffield City Council.

This role has been developed specifically for people who a lived experience of serious mental illness (eg bipolar, personality disorder, schizophrenia, psychosis and associated complex mental health conditions) who have worked for a substantial period as Peer Workers/Experts by Experience/Lived Experience Practitioners. Through sharing wisdom and insights from their own experiences, paired with the ability to engage with other people's lived experiences, the Lived Experience Practitioner will co-develop and deliver training, consult wider team colleagues, undertake engagement/communication activities and inspire hope and belief that recovery is possible.

We welcome applications from individuals from diverse communities and specifically who have received care in Sheffield.

Main duties of the job

To support the development of the Gleadless & Heeley Neighbourhood Mental Health Centre, acting as a key liaison and outreach professional between the centre, teams working at the centre and wider communities, including people with lived experience who live in the Gleadless and Heeley area of Sheffield.

About us

What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.

For many of us wespend as much time at work as we do at home, so it's important that you feel supported in your role, that the peoplewho you work with are as passionate as you are and that yourhealth and wellbeing is taken care of- and that's exactly what we offer.

We know how important a work-life balance is, so we've made sure that everyone has the option to work flexibly through ourbank office. If you're interested in developing your career you'll have access to a range of training and education opportunities, includingapprenticeships,work experience and placements, as well as the chance to get involved inresearch.

One of our highlights of the year is our staffrecognition and achievement awards, where we come together and recognise the amazing achievements of our staff. Too often the hard work that is put in day-in, day-out goes under the radar, and we're big believers in making sure excellence is recognised - and that we say thank you for that effort.

Job description

Job responsibilities

• Work with workstream leads, colleagues, partner organisations, service users, their carers and families to ensure co-production in terms of scope, planning, design and the delivery workstreams / projects within the programme
• Support the delivery of coproduced care pathways through the workstream projects to a high standard and in a cost effective manner.
• Act as a point of escalation for the workstream leads within the programme in relation to coproduction and providing and promoting resolution.
• To provide consultation and training to staff in understanding and working with people with complex social, emotional and interpersonal difficulties. This may include other training, where agreed appropriate.
• Manage the delivery of benefits and track realisation of the coproduced interventions.
• Provide leadership and participation in relevant internal and external working groups and giving advice and sharing expertise/ support on matters relate to coproduction with those who have lived experience.
• Forge close working relationships across the 24/7 pilot partners and beyond to facilitate effective coproduced outcomes
• Communicate highly complex, sensitive, and contentious information to wide range of audiences, with appreciation if the challenges and inequalities faced by people using our services.
• Work flexibly to support the effective engagement and relationships that deliver change using the coproduced approach
• Work with others to Support the development and delivery of communications plans to support engagement
• Where required, take responsibility for the coordination of Experts by experience and volunteers within the 24/7 mental health pilot workstreams.
• Co-produce with the workstream and Transformation leads reports that summarise issues, appraise outcomes and provide updates on progress against the programme implementation plan
• Co create with the leadership group the collation of qualitative and quantitative information and make appropriate analysis based on the lived experience expertise.
• To be able to analyse, interpret and compare a wide range of information to identify themes and questions. To be able to discuss this information and patterns with service users, carers, staff and stakeholders.
• Contribute to the development of key performance indicators for the successful assessment of individual and work stream success and
• Support the local evaluation of the Heeley 24/7 mental health pilot working in conjunction with external evaluators.
• To provide liaison to wider mental health, local authority, primary care and VCSE teams working within the hub to consult on personalised care, support and treatment in addition to reviewing/recommending lived experience engagement.
• To be involved in co-developing and co-delivering engagement events across all stakeholders, patients/public within Heeley.
• Contribute the lived experience view to short, medium and long term business plans, achieving quality outcomes and
• Contribute the lived experience view to the development of performance and governance strategies and the development and implementation of improvement programmes.
• Contribute the lived experience view to the review and development of existing information management systems
• To work with services to enable the use of a range of a flexible approach to collection of patient experience including face to face forums, surveys and individual stories and the utilisation of information technology to maximise their effectiveness in relation to service user experience data gathering and reporting.
• Take a lead role in the development and dissemination of internal and external engagement and communications strategies/messages ensuring the service user voice remains at the heart of all messages, and
• Contribute the lived experience view, where required, to the development of policies and procedures.

Person Specification

Training and Qualifications

Essential

• Educated to a degree level or equivalent experience

Desirable

• Evidence of ongoing professional development/training in areas to support Experts by Experience/Lived Experience Practitioners

Knowledge and Skills

Essential

• Ability to work to tight deadlines, under pressure and to prioritise own work streams.
• Excellent verbal and written communication skills.
• Independent leader and thinker with demonstrated good judgement, problem solving and analytical skills.
• Ability to provide leadership support and guidance to a wide range of people including service users and carers.
• Ability to Co-design outcome measures that capture service user experience and carer experience.
• Lead and manage the delivery of benefits and track realisation of the coproduced interventions.
• Provide leadership and participation in relevant internal and external working groups and giving advice and sharing expertise/ support on matters relate to coproduction with those who have lived experience.
• Ability to make decisions on difficult and contentious issues where they may be a number of courses of action.
• Ability to Forge close working relationships across SHSC and across the ACP to facilitate effective coproduced outcomes.

Desirable

• Previous skills and knowledge of managing other staff.

Experience

Essential

• Experience of leading the Co design of project work including its conception, development and delivery.
• At least 3 years prior experience working as an Expert by Experience/Lived Experience Practitioner within mental health and wider partners
• Experience of managing projects including developing and managing progress against plans.
• Experience of Building relationships with multidisciplinary colleagues to deliver on shared project objectives.
• Experience of co-designing projects with multiple stakeholders including NHS colleagues, VCSE, Commissioners, service users, carers and their families.
• Personal experience of using mental health services.
• Experience of supervising and guiding the work of other staff.
• Experience of leading meetings and setting agenda's.

Desirable

• Strategic partnership experience

Other

Essential

• Ability to organise own workload without supervision working to tight and often changing timescales.
• Understanding of and commitment to equality of opportunity and good working relationships.
• Adaptability, flexibility and ability to cope with uncertainty and change.
• Working under pressure with tight deadlines.

Employer details

Employer name

Sheffield Health and Social Care NHS Foundation Trust

Address

Distington House

Atlas Way

Sheffield

S4 7QQ

Any attachments will be accessible after you click to apply.

457-24-6837677