Senior Matron- Clinical and Operational lead for the Outpatient Service, Bed managers and Complex Discharge team

Band 8B

HRS 37.5/week

Substantive

Would you like to work for an organisation with an outstanding reputation nationally and internationally, excellent patient feedback responses and one of the best performing trusts on staff experience?

We are looking for an individual who is highly motivated and enthusiastic about positively impacting changes in healthcare for the benefit of the population.

This is a very exciting role giving the individual the opportunity to work with expert clinical- and operational teams at the RNOH to ensure we deliver effective, safe and excellent care to our patients.

The post holder will have recent expert knowledge of managing large teams, in either acute or specialist trusts, and to apply for this role you must be registered with the NMC.

The post holder is expected to provide proactive and visible leadership across all services, across the two sites Stanmore and Bolsover. The successful candidate will possess a strong ability to build successful teams whilst supporting, influencing and motivating staff to deliver challenging targets through times of change.

Main duties of the job

This role will

Provide clinical and operational leadership to ensure the best experience and outcomes for patients

Be accountable for patient experience and quality of care and the delivery of safe and effective services, in line with the Trust vision and values.

Advise on matters pertaining to nursing and operations across their services.

Provide professional leadership for nursing and have line management responsibility for nurses and others within their services.

Participate in specific strategic work streams and quality improvement projects, which support the Trust's strategy and improve quality of care and patient outcomes, and in partnership with other services and clinical leaders, employ quality improvement approaches to drive forward clinical transformation, service development and change.

This role will require the participation in the on-call rota which includes weekends and bank holidays as required.

About us

RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the worlds most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/

Job description

Job responsibilities

With the theatre expansion that happened in 2023, and plans for future growth, this is an exciting time to join the team.

We are currently looking at new models of service, planning the future for children`s outpatient services and considering the need for expansion of the department. We are supported by the Quality improvement team, and you will have the opportunity to link in with improvement projects across the trust.

We are also planning to introduce electronic health records over the next year.

You will be well supported by an experienced leadership team, and have opportunities for personal development.

This is an exciting time to join the Trust and the team, as the RNOH expanded last year, with four new theatres having opened in October 2023,and an expansion of outpatient services due to be delivered in 2025.

There are many challenges for services locally and nationally, but also opportunities for both internal and external collaborations to build services that are sustainable for the future whilst providing the highest standard of service to patients with often very complex needs. There is ongoing collaboration through the North Central London (NCL) Integrated Care Board (ICB) work streams and through the GIRFT (Getting It Right First Time) national program. The expansion of the Community Diagnostic Centres is opening up new avenues for diagnostic work, which will help deliver Outpatient services in the future.

The Bed and Complex discharge team is working closely with our onsite social workers and the MDTs to plan for complex admissions and discharges, and work across a multitude of providers, as we are a tertiary centre.

The post holder will need a high degree of motivational skill, working closely with colleagues at various levels in the Units and organisation, and external stakeholders and partners. In particular the post holder will have close working relationships with the RNOH Access team and Clinical Leads for services, the Senior Imaging manager, Unit Directors, The Associate chief nurses for adult and paediatrics, finance- and HR business partners. They will need experience of influencing behaviour, in often challenging situations. Ability to build good relationships, excellent communication and planning skills are all essential skills for the role.

The post holder must be able to encourage and enthuse others to implement change at many levels.

Person Specification

Education and Professional Qualifications

Essential

• -Registered Nurse
• -Evidence of continuing professional development
• -Educated to postgraduate degree level or equivalent experience
• -Management or leadership qualification or equivalent experience

Desirable

• -Masters level qualification
• -Recognised teaching/assessing qualification

Communication & Relationship Skills

Essential

• -Advanced interpersonal and communication skills including influencing and negotiation skills
• -Ability to achieve effective team working within own services and across an organisation communication skills
• -Broad understanding of the NHS and key policy issues which effect performance
• -Partnership & collaborative working with internal and external stakeholders

Knowledge, Training & Experience

Essential

• -Demonstrable experience as a senior nurse in a relevant area
• -Recent experience from working in an acute trust or specialist tertiary centre in the last 2 years
• -In-depth professional knowledge, acquired through training and experience
• -Senior clinical/ operational management experience, in, an ambulatory setting eg OPD, ED, Urgent care etcetera or equivalent experience
• -Staff management & leadership of a large MDT
• -Leading and managing change within a complex environment
• -Strategic planning and project management
• -Understanding of clinical governance and risk
• -Experience of managing clinical incidents and HR/disciplinary processes
• -Experience of leading and delivering improvements in area of work
• -Good awareness of national standards of care

Desirable

• -Experience of supporting learners in practice
• -Knowledge of QI methodologies
• -Experience of stakeholder/patient and family engagement
• -On call experience
• -Experience of managing outpatient services , or other operational experience
• -Experience of managing teams across sites

Analytical & Judgment Skills

Essential

• -Numerate, IT literate, analytical and able to use business intelligence effectively.
• -Used information to progress a business plan/ case
• -Attention to detail

Planning & Organisational Skills

Essential

• Ability to deliver to deadlines and within resources.
• Will request support and escalate matters at an early stage if required

IT Skills

Essential

• Excellent skills in MS Office packages including Word, Excel, PowerPoint, Teams -
• Use of databases

Responsibility for Equality, Diversity and Inclusion

Essential

• Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

Responsibility for Policy/Service Development

Essential

• Experience in drafting processes, standard operating procedures.

Responsibility for financial & physical resources

Essential

• -Managing large and complex budgets
• -History of CIP involvement and delivery

Freedom to Act

Essential

• -Ability to work under pressure and flexibly in a dynamic environment
• -Self-aware & reflective

Employer details

Employer name

Royal National Orthopaedic Hospital NHS Trust

Address

Stanmore

Brockley Hill

Stanmore, London

HA7 4LP

Any attachments will be accessible after you click to apply.

392-RNOH-1094