We are recruiting to a full time Service Delivery Manager to oversee the day to day operational services with the Community Dental Services. We have clinics and surgeries across 18 different sites, 9 boroughs within South East/West London. If you have experience managing operationally and managing a team of administrative staff across our sites, this role maybe or you.

For more information, please contact Rita Xuereb, Senior Service Manager at rita.xuereb@nhs.net

Main duties of the job

Line management of receptionists across the sites and a team of referral bookers based at headquarters which is at Coldharbour works.

oversee the clinical activity at each site and ensure all clinics are booked to full capacity.

Oversee and coordinate any issues that may arise from the surgeries such as requesting maintenance call outs for equipment, ordering supplies, raising purchase orders and so on

About us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Job description

Job responsibilities

Main responsibilities include:

• Line manage receptionists
• Line manage a team of referral bookers
• Sickness management
• Capability management
• Capacity management
• Liaise with the health centres and health managers to resolve any issues that arise

Person Specification

Education, Knowledge and Experience

Essential

• Education to degree level or equivalent skills and experience
• Demonstrable capacity and capability for operational/clinical service management at middle level in an acute hospital environment or similarly complex organisation, including staff management, financial management and change management.

Skills

Essential

• Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions.
• Ability to analyse complex problems and interpret information effectively and exercise sound judgement and develop practical and workable solutions as a consequence

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

King's College Hospital

Denmark Hill

London

SE5 9RS

Any attachments will be accessible after you click to apply.

213-CAY-6844213