An exciting opportunity has arisen to join a specialist neurodevelopmental CAMHS service as a referrals intake assistant. The postholder will work directly alongisde the referrals coordinator to support withthe triage and screening of new patient referrals. This will involve attending, together with the referrals coordinator, weekly meetings with partner agencies to discuss new referrals and follow up on any pending referrals. Other duties include liaising with healthcare professionals such as GP's and community CAMHS teams to discuss referrals to the team and informing referrers of the outcome of their referrals. The postholder will bea point of contact with services, referrers and with families for newly referred young people.

Main duties of the job

To contribute to the clinical services ofa CAMHS neurodevelopmental team as required, with particular focus on triage & screening of new patient referrals.

Working alongside the team referrals coordinator to support their role, including receiving and processing referrals, chasing outstanding information & screening information.

Attending weekly meetings with partner agencies to discuss new referrals and follow up on any pending referrals.

To collect additional information necessary to assess the appropriateness of referrals to our team, through contacting families, young people and referrers

To consult with referrals coordinator about urgency & appropriateness of referrals.

Implementing triage decisions in conjunction with referrals coordinator.

Liaising with GPs, schools & community CAMHS to discuss referrals to the team and informing referrers of the outcome of their referrals.

Being a point of contact with services, referrers and with families for newly referred young people. Introducing the service according to the Royal Free values.

To keep accurate records of all information relating to referrals to the team in conjunction with administrative team.

Liaising with families in relation to their child's referral they may have limited knowledge of the referral and assessment process and may need information accordingly. Parents may sometimes be in a highly emotional or distressed state of mind.

About us

This role is based at the Royal Free Hospital, in the leafy Hampstead area of North London. We are a friendly multidisciplinary CAMHS team and are excited to welcome a new team member in this new role.

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Royal Free World Class Values

The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike.

CLINICAL RESPONSIBILITIES

JOB SUMMARY:

To contribute to the clinical services of a CAMHS neurodevelopmental team as required, with particular focus on triage and screening of new patient referrals.

Working alongside the team referrals coordinator to support with all aspects of their role, including receiving and processing referrals, independently chasing outstanding information and screening information.

Attending, together with the referrals coordinator, weekly meetings with partner agencies to discuss new referrals and follow up on any pending referrals

To collect additional information necessary to assess the appropriateness of referrals to our team, through contacting families, young people and referrers

To consult with referrals coordinator about decisions regarding urgency and appropriateness of referrals

Implementing triage decisions in conjunction with referrals coordinator

Liaising with healthcare professionals such as GPs and community CAMHS teams to discuss referrals to the team and informing referrers of the outcome of their referrals.

Being a point of contact with services, referrers and with families for newly referred young people. Introducing the service according to the Royal Free values (positively welcoming, actively respectful, clearly communicating and visibly reassuring).

Liaising with other professionals such as GPs, social workers, schools, CAMHS clinicians and other healthcare professionals

To keep accurate records of all information relating to referrals to the team in conjunction with administrative team

Liaising with families in relation to their child's referral they may have limited knowledge of the referral and assessment process and may need information accordingly. Parents may sometimes be in a highly emotional or distressed state of mind.

Collecting clinical information to assess risk as required.

If risk arises, discussing safety plans with parents/carers and signposting to resources prior to assessment.

Contributing to outcome monitoring, auditing and service evaluation.

Assisting in service research projects

Other clinical and administrative duties at the needs of the service

RESPONSIBILITY FOR PATIENTS

To undertake such duties and responsibilities, appropriate to the grade of the post, as may be agreed with the clinical supervisor and line manager.

RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT

To contribute to service development as required, with support from senior team members

RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES

To use available resources responsibly and to be accountable for their use to postholders professional and service manager

RESPONSIBILITY FOR LEADING AND MANAGING

n/a

RESPONSIBILITY FOR INFORMATION RESOURCES

To participate fully and implement standards devised from Trusts clinical and research governance activity.

To maintain the highest standards of clinical record keeping including electronic data entry and recording, report writing and the responsible exercise of professional self-governance in accordance with professional codes of practice of the Health Professions Council and Trust data protection policies and procedures.

RESPONSIBILITY FOR RESEARCH AND DEVELOPMENT

To contribute to ongoing research and development activities of the department through the timely provision of information and analysis in consultation with the postholders professional and service manager.

GENERAL RESPONSIBILITIES

Infection Control

Infection control is everyones responsibility. All staff, both clinical and non clinical, are required to adhere to the Trusts Infection Prevention and Control policies and procedures and the Health Act (2006) Code of Practice for the prevention and control healthcare associated infections and make every effort to maintain high standards of infection control at all times thereby reducing the risk of Healthcare Associated infections.

It is the duty of every member of staff to take personal responsibility for the prevention and control of infection, as laid down in the Trusts polices and procedures which reflect the statutory requirements of the Hygiene Code.

• To work in close collaboration with the Infection Control Team.

• To ensure that monitoring of clinical practice is undertaken at the agreed frequency.

• To ensure that the ward environments are cleaned and maintained to the highest standards ensuring that shortfalls are rectified, or escalate as necessary.

• To ensure that all relevant monitoring data and issues are provided to the Directorates Governance structures.

• To ensure that all staff are released to attend infection control-related educational sessions and staff with specialist roles, e.g. link practitioners, are released to undertake their duties.

Health and Safety at Work

The post holder is required to:

• Take reasonable care for the health and safety of himself/herself and other persons who may be affected by their actions or omissions at work.

• Co-operate with the employer in ensuring that all statutory and other requirements are complied with.

Confidentiality & Data Protection

The post holder has a responsibility to comply with the Data Protection Act 1998 and maintain confidentiality of staff, patients and Trust business.

If you are required to process information, you should do so in a fair and lawful way, ensuring accuracy is maintained. You should hold information only for the specific registered purpose and not use or disclose it in any way incompatible with such a purpose.

You should disclose information only to authorised persons or organisations as instructed. Breaches of confidentiality in relation to information will result in disciplinary action, which may include dismissal. Employees are expected to comply with all Trust policies and procedures and to work in accordance of the Data Protection Act 1998. For those posts where there is management or supervision of other staff it is the responsibility of that employee to ensure that their staff receive appropriate training (e.g. HISS induction, organising refresher sessions for staff when necessary.)

Conflict of Interest

The Trust is responsible for ensuring that the services for patients in its care meet the highest standards. Equally, it is responsible for ensuring that staff do not abuse their official position, to gain or benefit themselves, their family or friends.

Equality and Diversity

The Trust values equality and diversity in employment and in the services we provide. It is committed to promoting equality and diversity in employment and will keep under review our policies and procedures to ensure that the job related needs of all staff working in the Trust are recognised. The Trust aims to ensure that all job applicants, employees or clients are treated fairly and valued equally regardless of sex, marital status, domestic circumstances, age, race, colour, disablement, ethnic or national origin, social background or employment status, sexual orientation, religion, beliefs, HIV status, gender reassignment, political affiliation or trade union membership.Selection for training and development and promotion will be on the basis of the individuals ability to meet the requirements for the job.

You are responsible for ensuring that the Trusts policies, procedures and obligation in respect of promoting equality and diversity are adhered to in relation to both staff and services.

Vulnerable Groups

• To carry out responsibilities in such a away as to minimise risk of harm to children, young people and vulnerable adults and to promote their welfare in accordance with the Children Act 2004, Working Together to Safeguard Children (2006) and No Secrets guidance (DH 2000).

• To demonstrate an understanding of and adhere to the trusts child protection policies.

No Smoking

The Trust implemented a No Smoking Policy, which applies to all staff. Staff contravening this policy will be subject to disciplinary procedures.

Standards of dress

All staff are expected to abide by the Trusts guidance on standards of dress.

This job description outlines the current main responsibilities of the post. However the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder,

Person Specification

Royal Free World Class Care Values

Essential

• Demonstrable ability to meet the Trust Values

Training and Qualifications

Essential

• GCSE Maths and English or equivalent qualifications to demonstrate literacy and numeracy skills OR Successful completion of relevant NHS apprenticeship programme.

Desirable

• Previous experience in an NHS administrative role
• NVQ level 2 qualification or equivalent in a health/social care/customer service/admin related subject

Experience

Essential

• Experience of working in NHS services or related voluntary sector role
• Interest in NHS clinical services and children's mental health
• Experience of collecting and documenting verbal and written clinical information, including risk information, from patients and referrers

Desirable

• Experience of working in multidisciplinary clinical mental health service for children and young people
• Experience of speaking with families in distress
• Experience of writing clinical letters
• Experience of working within an MDT and multiagency setting
• Experience of the use of standardised psychometric measures
• Experience of clinical research and audit

Knowledge & Skills

Essential

• Good oral and written communication skills including report writing skills
• Ability to empathise with patients and their families
• Ability to cope with behaviour which may be challenging at times Ability to use own initiative and work independently, and to plan and prioritise own workload
• Self-awareness and emotional resilience
• An appreciation of the need to consider diversity, e.g. ethnicity, religion, disability in carrying out the job
• Familiarity with the issues surrounding clinical data, particularly confidentiality
• Experience of dealing with a range of information and accurate data entry
• Excellent IT skills - use of Microsoft packages including Word, Powerpoint, Excel and use of databases.

Desirable

• Knowledge of presentation of child mental health and neurodevelopmental disorders
• Knowledge of the legislative frameworks relative to the client population
• Understanding of the use of standardised psychometric measures
• Able to perform descriptive and basic inferential statistics and produce graphs and data summary tables

Other

Essential

• Ability to form good working relationships with others in a multidisciplinary setting, and to be able to work effectively as a member of a team
• Ability to use guidance from manager to support safe and effective working, and to support development

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Royal Free Hospital, Pond Street, London, NW32QG

London

NW32QG

Any attachments will be accessible after you click to apply.

391-RFL-6827301