The post holder will be responsible in conjunction with the senior leadership team for ensuring the cross-site maternity helpline meets the needs of service users. The post holder will be responsible for delivering a service that ensures evidence based advice to all women/birthing people, families and external agencies who telephone our maternity department. They will be responsible for assessing the need for women/birthing people to either attend maternity triage, Emergency Department, General practitioner (GP) or to manage conditions at home. They will also be responsible for signposting women/birthing people to other agencies. The role will involve 60% clinical/40% non-clinical.

Main duties of the job

Answer and manage incoming calls on the maternity helpline, providing accurate and evidence-based information to pregnant women and their families.

Conduct comprehensive assessments over the phone to triage and determine the appropriate level of care required.

Offer empathetic and compassionate support to callers, addressing their concerns, and providing guidance on various aspects of pregnancy, childbirth, and postnatal care.

Utilize your midwifery knowledge and expertise to identify potential risks, complications, or emergencies, and escalate cases appropriately to ensure the safety and well-being of callers.

Manage and develop a team of midwives working on the telephone triage.

Please see attached job description and person specification to this advert for further details.

About us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A& E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Job description

Job responsibilities

Promote and work within the NMC Code of Conduct, Trust Policies and Professional guidelines.

Promote evidence based practice.

Keep professionally updated to ensure the provision of a quality service and to meet the requirements of the professional code of practice and service provision, e.g. NMC standards.

Critically reflect on own performance through peer / team, network, clinical supervision and appraisal.

Promote and lead respective activity e.g. clinical supervision, journal clubs etc., to enhance development.

Delegate tasks and activities to a range of team members ensuring that the staff has the appropriate support to take on projects.

Represent the service and contribute at the relevant Trust and Local Maternity and Neonatal System (LMNS) meetings in conjunction with the Deputy Directors of Midwifery, Gynaecology and Neonates and Director of Midwifery and Nursing.

Support the department to monitor compliance against agreed quality targets working closely with relevant stakeholders as well as what is set out as national and local requirements. This includes ensuring establishment and development of digital technology that develops effective ways of measuring outcomes, reporting on performance and supporting smart data collection and presentation of compliance and gaps.

See job description attached for full details

Person Specification

Education and qualifications

Essential

• Registered Midwife
• First level degree in related healthcare discipline or substantial experiential equivalence
• Evidence of continuing professional development

Desirable

• Post-graduate qualification and / or equivalent level of knowledge gained through extensive experience

Experience

Essential

• Experience of working in all care settings (acute and primary care)
• Evidence of multidisciplinary working
• Experience of Teaching and training

Desirable

• Service development experience, delivering clinical quality improvements and successful service change

Skills and knowledge

Essential

• Up to date and evidence based knowledge of current clinical and professional issues
• Excellent interpersonal and communication skills
• Good level of skills in Microsoft Word and Excel
• Excellent verbal and written communication skills, report writing and investigation skills
• Proven leadership skills

Desirable

• Change management skills
• Able to teach and assess in the clinical area
• Problem solving and analytical skills relating to the identification and assessment of evidence required to support decision making
• Presenting and teaching skills

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Chelsea & Westminster Hospital

369 Fulham Road

London

SW10 9NH

Any attachments will be accessible after you click to apply.

289-SC-2339