As a Service Delivery Manager, you will be responsible for implementation of service developments, delivery of access targets, delivery of quality and activity targets, management of financial expenditure, assist in development of strategy and foster a culture of clinical integration within the Division.

Main duties of the job

• Responsible for the achievement of performance targets as outlined in the Trust's performance assessment framework. This will include achievement of national waiting time targets, including RTT, DM01 and cancer waiting times.
• Assist the General Manager, Business Manager and clinical team, in developing, delivering, implementing and evaluating business plans, ensuring the business planning process contributes to the Trust strategy. This will include presenting to Trust Executive Board as required.
• Maintain good working relations with the consultants and resident doctors and provide direct support to the teams.
• To monitor key performance indicators (length of stay, same day discharge, first to follow ratios etc.) and to share these with clinicians to maximise service efficiency.
• Dealing with, or delegating, all issues relating to inpatients, Ambulatory Care, outpatient clinics, cancelled procedures and Choose and Book.
• To proactively identify changes and improvements in services and act upon these in all areas of work in the service area.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

• Educated to degree level or equivalent
• Evidence of significant personal development through formal courses and/or experience

Desirable

• Post graduate education or equivalent experience in an area relevant to service improvement
• Prince 2 or other Project Management qualification

Experience

Essential

• Relevant NHS operational management experience
• Knowledge of service improvement tools and techniques.
• Proven success in delivering change and performance with and through your management and clinical teams.
• Experience of budget and staff management.

Desirable

• Project Management experience

Skills/Knowledge/ Abilities

Essential

• Able to build positive relationships with clinicians, managers, colleagues and key stakeholders
• Organisationally and politically aware
• IT Skills
• Experience of successfully managing a budget

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Trustwide

London

W6 8RF

Any attachments will be accessible after you click to apply.

290-MIC-1468