A new and exciting opportunity has arisen to join Critical Care at UCLH in a Service Delivery Manager role. This position aims to bolster the Critical Care Division by offering operational management support and leadership of our administrative and clerical staff to the wider team. The role is well-suited to excellent, proactive, hands-on individuals with an enthusiasm for operations. The role will manage front-line teams operating in a busy clinical environment.

The successful candidate will have autonomy in managing a team of administrative staff offering training, support, and guidance to maintain and enhance service levels consistently. Collaborating closely with nursing and medical leaders, they will oversee environmental aspects and collaborate with the wider Multidisciplinary Team (MDT) on projects and initiatives to enhance our clinical services.

Responsibilities also include dedicated project and administrative support for MDT initiatives, such as organising meetings, taking minutes, and developing action plans. Working in tandem with the counterpart Service Delivery Manager, this role ensures robust administration processes across our 4 Critical Care Units, necessitating cross-site collaboration.

Main duties of the job

This presents an excellent opportunity for individuals seeking a lateral move to gain managerial experience in a clinical service or those aspiring to step into a management role. The position is suitable for individuals in a band 5 role or a similar level, offering prospects for growth and professional development.

Remote working of up to 2 days per week is available subject to service needs.We are looking for someone who meets the below criteria:o Minimum 1 year at Band 5 level or equivalento You must be a quick learner, proactive and able to problem solveo Must exhibit compassionate, responsive leadershipo Must be able to demonstrate relevant experience, in particular line management of staffo Must be strongly orientated towards service and staff improvemento Must have excellent interpersonal skills - written and verbalo Intermediate to advanced IT skillso Ability to remain confident and calm under pressureo Ability to prioritise an extremely busy workload and work effectively with other members of the Clinical and Divisional management team.

Candidates must be able to multi-task numerous jobs each day and be flexible with their approach to work and adapt to competing and changing demands in our fast-paced environment.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

Essential

• Degree and/or an appropriate professional qualification or equivalent.
• Excellent IT skills including good working knowledge of MS packages

Experience

Essential

• Previous managerial experience in a large and complex organisation preferably within the NHS.
• Proven experience in service improvement and development
• Proven experience in effective management of budget and effective leadership of staff
• Proven experience of business planning and in the development and effective implementation of complex strategic & operational plans.
• Demonstrate a knowledge and understanding of current issues and practices within the NHS.
• A proven record of success in managing change whilst also developing and maintaining high standards of quality.

Skills and Abilities

Essential

• Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management level.
• Proven track record of working under pressure to strict deadlines.
• Ability to prioritise effectively
• Ability to work both cooperatively and with clinical and non -clinical staff including other management teams within the Trust and to develop effective working relationships within the Directorate.
• Strong negotiation and influencing skills with the ability to motivate and engage individuals and teams.
• Quality focussed with an innovative approach and the ability to solve complex problems.
• An understanding and experience of staff and organisational development
• Evidence of political awareness and sensitivity to the high profile of the Trust

Desirable

• A strong understanding of multidisciplinary issues and commitment to multidisciplinary working.

Values

Essential

• Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving

Personal Qualities

Essential

• A facilitative and inclusive approach to management.

Responsibilities towards promoting Equality Diversity and Inclusion

Essential

• Demonstratable understanding of Equality, Diversity, and Inclusion and/or knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

Other Requirements

Essential

• Demonstrate a commitment to self -development with the ability to demonstrate knowledge of current thinking and policy affecting health and public sector.

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

University College London Hospital

250 Euston Road

London

NW1 2PG

Any attachments will be accessible after you click to apply.

309-UCLH-5555