The post holder will be responsible for management and co-ordination of the work of the clinical office within Neurology and Neuropsychology. This will include:

• ensuring the delivery of a seamless high quality service to patients and clinical teams
• enabling the delivery of all access, quality and performance standards
• ensuring that all local administrative processes are fit for purpose and are compliant with Trust policy
• Specific aspects of this post will include the management of the PTL/RTT and waiting lists, to ensure that the service is providing the best possible standards to patients on their clinical pathway.

***Please note that applications from temporary workers who have been engaged with the Trust for a minimum of 3 months are welcome.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

• Management of the PTL & RTT
• Regular attendance at RTT & Validation Meetings
• Regular attendance at POD meetings
• Actively involved in clinic management.
• Oversight of Outpatient related performance.
• Management of Neurology and Neuropsychology Administrative Teams.
• Attendance and presenting of data in regular Service Line, Improvement and Performance related meetings.
• Deputising for Deputy Service Line Manager with operational issues.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100.We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job description

Job responsibilities

Team Management

• Ensure that all staff within the team are suitably trained/released for training to allow them to undertake core roles and responsibilities
• Ensure that all staff are effectively managed within the agreed performance and quality framework
• Ensure that all staff receive timely and appropriate appraisals
• Ensure that all staff are managed in line with the sickness and absence policy

• Performance Management
• Be fully conversant with and ensure compliance with all corporate standard processes and policies including the Trust Access Policy and the Administrative Process Notes
• To be the first point of contact for administrative and waiting list management matters for own area
• Ensure that the clinical office effectively supports the clinical teams and patient pathways
• Liaise with the team and other departments to ensure that capacity is effectively utilised in line with the Clinical Administration Key Performance Indicators
• Ensure that the relevant PTLs and waiting lists are effectively managed in line with Trust policy and process
• Ensures that sufficient capacity is available to meet demand within the required timescales.
• Where there is insufficient regular capacity available then to ensure that suitable additional capacity is organised in a timely way.
• Ensure the effective development of any necessary local processes ensuring they do not run counter to standard policy and process
• Ensures that all clinical capacity is effectively utilised so making the most efficient use of available resource
• Ensure that processes are developed to ensure that Waiting Lists are an accurate reflection of patients waiting to be seen
• To support the process of managing clinical staff annual leave to ensure that services are appropriately covered,
• Co-ordinate an effective rostering and timetabling function for the office to allow the delivery of best practice booking pathways
• To ensure the keeping of effective records of all types of leave
• To co-ordinate the completion of relevant data quality reports

For further details please see the attached JD & PS

Person Specification

Knowledge and experience

Essential

• Comprehensive demonstrable experience of line management of multiple staff and of dealing with HR and development issues
• Demonstrable experience of dealing with complex organisational problems
• Demonstrable experience of managing change
• Proven knowledge of patient pathway issues and the delivery of waiting times
• Previous demonstrable experience of decision making and using own initiative

Desirable

• Good proven knowledge of NHS systems and processes
• Broad proven understanding of Corporate Strategy and governmental direction for NHS care
• Demonstrable experience of managing budgets and resources

Qualifications

Essential

• Educated to Business and Admin degree standard or equivalent level of qualification/ equivalent demonstrable experience.
• Proven evidence of continuing professional development

Aptitude and abilities

Essential

• oExcellent communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
• oExcellent interpersonal skills
• oAbility to handle difficult/distressed patients/ relatives in a sensitive and empathetic manner
• oEffective influencing skills: in general and with senior health care professionals
• oAccuracy and attention to detail
• oDemonstrates an understanding of the importance of confidentiality
• oEffective time management and organisational skills.
• oAbility to work calmly and methodically when in a busy environment from a busy and varied workload.
• oAbility to interpret complex data and understand patterns and trends

Desirable

• oDemonstrable experience of working with patient management systems

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH

Any attachments will be accessible after you click to apply.

216-PL-M6785378