The post holder, working closely with the Service Manager, will be responsible forensuring the efficient and effective delivery of patient care within their Directorate.The post-holder will be expected to identify and implement initiatives to improveservices, with delegated responsibility from the Service Manager, and leaddesignated projects to ensure key performance targets (financial, operational andclinical) are met.The post holder will provide direct support to the Service Manager (and cover duringabsence) in leading a team who will provide focused pathway management for longwaiting patients and wider coordination of training across the whole Care Group. Incollaboration with the Senior Management team and with their Clinical Director, theywill ensure that administrative colleagues have clear development materials andcompetency packages in all key areas of data quality, including 18 week RTT,Cancer RTT and the validation of patient pathways.The post holder will also provide a senior point of contact to A& C staff, enablingpatients to receive treatment in accordance with the NHS Constitution and the Healthand Social Care Bill 2011. The post holder will work closely with clinical and nursingleads to ensure a high standard of patient care is delivered within clinicaldirectorates, in line with the Trust policy and standard operating procedures.

Main duties of the job

? Assist the Service Manager, General Manager, and Gynaecology Leads withhealth promotion within the programme.? To be able to provide patients with information in an empathetic andsympathetic way.? To ensure, where applicable, that any changes to the administrativeprocesses which may impact on the clinical areas are disseminated effectivelyand timely to the various clinical teams.? To support and implement changes within the administrative team as directedby the senior management team.? To provide patients with advice regarding the administrative processes of theGynaecology Service as and when required

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A& E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education and Qualifications

Essential

• oEducated to degree level or equivalent knowledge, skills and management experience.

Desirable

• oPrevious operational management experience within the NHS or similarly complex organisation

Knowledge and experience

Essential

• Knowledge and experience of service improvement tools and techniques
• A sound understanding of HR processes.
• Proven track record of meeting significant national targets
• Evidence of report writing and presenting skills.

Desirable

• Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues.

Skills

Essential

• Full range of IT skills including Excel and PowerPoint.
• Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions.
• Ability to analyse and interpret data and statistics e.g. activity trends, financial data.
• Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines.

Desirable

• Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and team.

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park

Harrow

HA1 3UJ

Any attachments will be accessible after you click to apply.

337-NP-8434MF