Are you ready to make a difference & join our health & care digital team as our ITIL Change & Problem Manager?

Can you ensure seamless IT transformation is delivered using change and release controls?

Can you eliminate recurring issues with your keen eye for detail & problem-solving abilities?

Can you safeguard our EPRs by leading Digital changes with precision & care?

Can you deliver clear and effective communications?

Do you hold ITIL expertise, a passion for technology & an ability to turn challenges into solutions?

If this sound like you, then please get in touch as we are seeking someone to join our dynamic digital team. In this critical role, you will ensure stability, reliability & efficiency of our Digital services that directly support our Trust.

This role offers the ability to make a tangible difference in our Health & Care Trust setting, where reliability is paramount. Youll be part of a forward-thinking team, using your expertise to ensure operational excellence.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

A typical week will see you reviewing incident reports to identify trends or recurring issues. Hosting meetings to ensure alignment on changes and departmental priorities.

You will lead the Change Advisory Board (CAB) & Clinical CAB meetings, assessing risks & coordinating approvals to planned changes to ensure smooth, low-impact implementation.

You will delve into root causes of problems & major incidents, supporting technical teams to identify & communication suitable workarounds.

Producing metric & performance reports for Trust dissemination & assurance, highlighting digital successes and areas for improvement.

You will also drive service quality CSI initiatives and improvements related to Change & Problem.

Each task supports the stability, reliability and continued growth of the Digital team, keeps our solutions running and enable seamless patient care.

You will be required to work from Kings Court 1, Worcester. The contracted hours are 37.5, working Monday to Friday.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

• Educated to degree level in related subject or equivalent qualifications/experience
• Qualified in the process of Change, problem and/or service management
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Desirable

• (ITIL) accreditation at Foundation level or higher

Additional Criteria

Essential

• You understand that we will not provide sponsorship to work for this role.

Experience

Essential

• Experience of gaining commitment from key stakeholders, ability to influence stakeholders to instigate business change
• Experience in managing relationships and co-ordinating work between cross organisational teams
• Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)
• Experience of using various reporting tools/methods and providing high level management reports
• Experience of interpreting data, creating designs and topology, developing or programming and maintaining documentation relating to software and applications support
• Experience of managing and overseeing the operation of information system plans, design, develop, adapt and improves systems/applications to meet changing requirements/ specifications
• Experience of attending or chairing Change and Management boards

Desirable

• Minimum 2 years experience in an IT management role

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Kings Court 1

Charles Hastings Wat

Worcester

WR5 1JR

Any attachments will be accessible after you click to apply.

C9798-0990