The Operational Support Manager will form part of a multi-disciplinary team comprising of clinical and non clinical staff, e.g., Clinical Director, Doctors, Dental Nurses, Dispatchers, Call Handlers, Drivers, Receptionists, Operational Manager, etc.

The post holder will assist the Operations Manager to co-ordinate the all services delivered from the Navigation Hub.

The post holder will report directly to the Operational Manager and, at times, deputise for the Operational Manager.

The post holder will also be responsible for line management of administrative staff and team leaders within the service.

Main duties of the job

The post holder will be required to work both in hours and out of hours on a rota basis.

The post holder will be required to liaise with a range of services and professionals including Welsh Ambulance Service, A& E Departments/four Primary Care Centres, District Nursing etc. ensuring that patients progress smoothly through the services provided.

The post holder will assist with the management of all daytime administrative functions undertaken at Ty Elai including but not limited to rostering, payroll and statistical performance.

The post holder will be involved in a range of planning and delivery functions for all service delivered from the Navigation Hub. During the out of hours period the post holder will help with the operational management of the service which will include overseeing a team comprising of team leaders, call handlers, dispatchers, receptionists and drivers ensuring the service is sufficiently staffed at all times.

The post holder will also provide an interface between the service and its sessional GP workforce.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job description

Job responsibilities

• Excellent communication skills are required to communicate and form close working relationships with multi-disciplinary teams.
• Provide and present complex, and sometimes contentious information to Senior Managers and Clinicians in a way that is sensitive and understandable.
• Be able to effectively present information and data to small groups.
• On occasion, have to deal directly with patients and their carers on matters of a highly sensitive and confidential nature.
• Manage the allocation of work to the Administrative and Secretarial staff within the teams, highlighting any discrepancies in workloads and taking the necessary action to rectify the position.
• Set up and initiate systems to collate and monitor actual activity and waiting list data, and ensure appropriate training/awareness is in place for user.
• Extensive knowledge of the financial control procedures and responsibility to ensure the Directorate financial control procedures are adhered to at all times.
• Contribute to plans to improve efficiency, support changes of practice and new initiative and to meet a variety of targets and objectives.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications/Knowledge

Essential

• Qualified to Degree level or equivalent knowledge and experience

Desirable

• An understanding of a range fop software including Adastra
• CPD - Management qualification or working towards

Experience

Essential

• Experience of working within 24/7 services
• Experience of training and supporting staff

Desirable

• Experience of workign in patients facing service and dealing with complaints

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Ty Elai

Williamstown Rhondda Cynon Taff

Tonypandy

CF40 1NY

Any attachments will be accessible after you click to apply.

110-AC458-1224