Are you a friendly, enthusiastic and looking for a role where you can make a difference?

Join our dynamic team as an Apprentice Ward Clerk in a brand-new Inpatient Therapy Unit, where you'll gain invaluable experience in healthcare administration while supporting patient care.

We have an exciting opportunity for you to join our brand new reablement ward at Willow Therapy Unit at NCH& C NHS Trust. This is an excellent opportunity to gain valuable Ward Clerk and Administration experience with our brand new team. As part of this role you will have the opportunity to gain experience in providingongoing support to the Ward Clerks ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the ward and reception areas and its overall effectiveness. To support the delivery of a high quality, safe and compassionate healthcare service.

On completion of your Apprenticeship, you will have achieved a Level 3 Apprenticeship Diploma in Business Administration within the 18-month contract of employment. Whilst you are working towards this, you will receive excellent support from the immediate team and assessors.

We will also offer you 27 days holiday, plus bank holidays, and access to exclusive NHS Discounts on high street stores and food retailers.

If you're a motivated individual with a passion for helping others and a desire to grow within the NHS, we'd love to hear from you!

Main duties of the job

Greet and direct all visitors, e.g. patients, patient's relatives, and representatives to the appropriate member of staff/patient.

Answer the telephone and deal with or refer on all incoming calls to the ward staff as appropriate.

Receive and distribute post.

To provide continuity of presence at the ward reception desk.

Photocopying, scanning, emailing, distributing and filing letters, reports and other correspondence promptly and efficiently, ensuring that all patient records, files and filing lists are maintained and kept up to date.

Maintain admission and discharge records accurately so that they are up to date and correspond with PAS and SystmOne

To liaise with the help desk to ensure all IT faults and queries are dealt with efficiently and effectively.

Assist in the recording of patient's property and valuables whilst they are inpatients on the ward.

Liaise with nursing teams to book appropriate transport for discharge

Liaise with relatives to confirm discharge dates and maintain discharge checklists

To book in new patients to the ward.

Maintain supply of patient information leaflets at all times.

To maintain confidentiality at all times in all aspects of work.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note that there is an eligibility criteria for government funded Apprenticeship schemes that applies and therefore applicants must be aged 16 or over and have been resident in the UK/EU for the last three years.

Job description

Job responsibilities

Please see the attached Job description and Person Specification uploaded to this vacancy which gives a detailed explanation to the requirements and responsibilities of this role.

Person Specification

Qualifications

Essential

• Maths and English GCSE at level 3 (D) or above or
• Must be willing to complete foundation skills to this level
• Must be willing to undertake and successfully complete the Business Admin Level 3 within the 18-month contract of employment
• Must be willing to obtain Level 2 Functional Skills in English & Maths if not already acquired.

Desirable

• Good general standard of education - GCSEs at grade D / 3 or above in English and Maths (or equivalent)

Experience

Essential

• Willingness to work as part of a Team
• Able to use initiative

Desirable

• Willingness to work with diverse groups of people at different levels

Skills, Abilities and Knowledge

Essential

• Computer skills
• Organisational skills
• Understands the importance of confidentiality
• Telephone manner
• Ability to prioritise own workload
• Ability to work unsupervised

Desirable

• Influencing skills
• Customer care skills

Personal and People Development

Essential

• Committed to helping others
• Enthusiastic and motivated
• Committed to providing the best possible service
• Able to communicate effectively using the English Language in written and verbal forms
• Flexible attitude and approach to work to meet patient/service needs
• Committed to undertaking and successfully completing the Business Administration Level 3 within the 18 month contract of employment

Desirable

• Interpersonal skills
• Enthusiastic and motivated

Personal Attributes/Behaviours

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Other

Essential

• Able to make own transport
• arrangements to meet the needs of the service
• Willingness to cover in other geographical locations if required

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

Any attachments will be accessible after you click to apply.

839-6830925-LR