Do you have a passion for leveraging technology to transform healthcare? Cambridge University Hospitals is seeking a Senior Epic Application Analyst to join our innovative team responsible for optimising patient administrative workflows within our state-of-the-art electronic patient record system.

We welcome candidates who have strong analytical skills, enjoy problem solving, and collaborating with multiple teams in a large and complex organisation. Your technical expertise and passion for improving healthcare through technology will make you a strong fit for our collaborative team.

If you're up for the challenge, apply today! We look forward to welcoming you aboard as we continue our journey as a leader in digital healthcare.

Main duties of the job

You will be qualified in at least one Epic application (training provided) and will work within the Patient Administration System (PAS) eHospital team.

You will support and manage a team of application analysts, ensuring that their work conforms to the design integrity for your module. You will provide specialist advice on the capabilities and optimisation potential of the Epic system. You will be an expert in your application areas and troubleshoot problems and address questions regarding the applications.

You will communicate regularly with outpatient booking and admission coordinators, service managers and other relevant staff, listening to and analysing their needs.

You will modify the Epic system using configuration tools to tailor the system to ensure it works effectively for our patients and staff.

You will help to test the system thoroughly to ensure that it is safe, usable, secure and robust.

You will provide support to end-users through regular meetings as well as help desk, and on call activities as required. You will also work alongside the training department to ensure that training materials and curricula are kept in line with the system.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

This vacancy will close at midnight on 10th December 2024

Interviews are due to be held on 18th December

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

Essential

• General education to degree level, equivalent professional qualification or equivalent relevant experience.

Desirable

• A degree, preferably in IT, Health Informatics, or a related field.
• PRINCE/MSP or other project management qualification.
• Epic certified in at least one application.

Experience

Essential

• Experience of collaborating with clinical staff, medical consultants, and other senior managers.
• Design and delivery of workflows/processes in a clinical environment.
• Previous experience working within a technology role in a healthcare setting, particularly in system configuration and digital transformation.
• Experience of delivering complex technical projects to tight deadlines.
• Experience of delivery of benefits from the implementation of technology / services.

Desirable

• Experience of managing clinical and/or operational services within the NHS.
• Experience of working with the Epic EPR system.

Knowledge

Essential

• Expert understanding of clinical, administrative and/or operational workflows and processes in a hospital setting.

Desirable

• Understanding of NHS operational and/or clinical management.
• Understanding of Information Governance.

Skills

Essential

• Advanced IT skills, with a focus on EPR system configuration, optimisation, and aligning clinical and administrative needs.
• Strong analytical and business process skills to assess, optimise, and translate complex clinical workflows into effective system configurations.
• Ability to present and communicate complex technical concepts to both technical and non-technical audiences, including clinicians and operational managers.
• Ability to work autonomously and collaboratively within a team, using initiative to drive system improvements.
• Strong communication, negotiation, and persuasive skills when engaging with senior staff and stakeholders.
• Strong project management and organisational skills, with the ability to manage conflicting deadlines and multiple tasks, maintaining composure under pressure.
• Ability to focus on complex data and process analysis for extended periods, even in high-pressure environments.

Desirable

• Application support skills.
• Proficiency in project management tools and methodologies including process improvement.

Additional Requirements

Essential

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust

Address

Addenbrookes Hospital-Division Corporate

Hills Road

Cambridge

CB2 0QQ

Any attachments will be accessible after you click to apply.

180-F-245523